+16138010278 https://d1hgj0yy0rp5w9.cloudfront.net/tmp/2015/08/27/34039920f465bd758b68572a457091f9.jpg

Dilawri Chrysler Jeep Dodge

370 W Hunt Club Rd W , Ottawa, ON, K2E 1A2

Member since May 21, 2015

370 W Hunt Club Rd W Ottawa ON K2E 1A2

Overall Score

4

Dilawri Chrysler Jeep Dodge

1561 Reviews

474
Dilawri Chrysler Jeep Dodge

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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May 05, 2021

I purchased my car in September, but was missing one the front mat . I was told that they were gonna order it from Toronto and get in contact with me once it arrived. it's been 8 months and I still haven't received any call or mat I went to this location 5 times and they told the same story every time, I would definitely not recommend this place.

Written By: ItsRachel. K

Dilawri Chrysler Jeep Dodge responded on May 07, 2021

Hi Rachel, we are very sorry for the inconvenience. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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May 03, 2021

I had a very good experience with the dealership, specifically a sales person named wade helped me a lot and gave me the best price out there, I checked. I am very grateful for the lovely and stress free experience he offered me. Hassle free experience, I highly recommend wade, he is a pleasure to speak with.

Written By: F

Dilawri Chrysler Jeep Dodge responded on May 05, 2021

Thank you so much. We appreciate your feedback and the 5 STAR review!

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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May 01, 2021

Written By: Franklin W

Dilawri Chrysler Jeep Dodge responded on May 04, 2021

We are incredibly grateful that you took the time out to leave us a 5-star rating. We hope to see you again soon.

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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May 01, 2021

My salesperson, Wade Ghanam was really great. He was efficient and listened to my needs and got me a better vehicle than what I was expecting to get and withinmy budget! A very nice and polite person.

Written By: Alisha F

Dilawri Chrysler Jeep Dodge responded on May 04, 2021

Congratulations on your new vehicle Alisha! Thank you for the 5 star review!

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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May 01, 2021

Zachary proulx I had the pleasure too deal with wade from dilawri chrylser on huntclub. He is a great person , he is cheerful and easy going but he is also stern and he is a businessman and he knows his stuff, he is straight too the point and he spoke facts , when he spoke you could tell he wanted too help and not just sell a car and make money, i had called too ask him questions and he never had a problem goong out in the rain or answering all my needs. He is a great guy and is definitely a huge asset too dilawri.

Written By: SaPo C

Dilawri Chrysler Jeep Dodge responded on May 04, 2021

Thank you so much SaPo Community. We appreciate your feedback and the 5 STAR review!

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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Amazing service

April 28, 2021

I should have written this review a month ago when I purchased my jeep but put it off. So I dealt with Andrew and he was absolutely great to deal with, i was a bit if a pain I'm sure but he was patient and very knowledgeable. He made my experience a great one and I will go back to him and the dealer again in the future. Thanks very much to Dilawri Jeep and specifically Andrew. Bruce

Written By: Bruce

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April 27, 2021

I unfortunately had a horrible customer experience where I didn’t feel like my business was valued. I was very excited to purchase my next vehicle and had met with the sales representative a couple times to discuss. I received a call from another individual on their team who does valuations on trade in vehicles and he asked if I would come in on the weekend to get a value and match me with the right vehicle, he said he would advise the sales representative I was dealing with the time I was coming in to greet me. I showed up to my appointment and not only was I not greeted but the sales rep had no idea who I was nor why I was there. i had to explain I received a call to come in. He wouldn’t listen to what I was asking or saying. He advised me all the systems were down and he couldn’t help me with finding a vehicle or with a trade in value for me my vehicle, and completely rushed me out of the dealership. I was very disappointed for my experience, so I went to Capital Dodge Kanata immediately after and was treated amazingly. I traded my vehicle on the spot and am a very happy owner of a new Dodge 2021 Ram Sport. Thanks Dodge Capitol.

Written By: Ray R

Dilawri Chrysler Jeep Dodge responded on April 30, 2021

Hi Ray, we are very sorry for the inconvenience. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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Poor customer experience

April 24, 2021

I was very disappointed in how Hunt Club dealership treated me and the sales agent. I was called to meet the sales rep at 1pm on a Sat after meeting him a few times. I show up on time and he had no idea who I was or why u was there. What made this worse is he rushed me out of the dealership without asking me any questions or showing me anything on the lot. I was ready to buy and I did. I went to Kanata capital dodge and had an amazing exp from the moment I walked in the door and 60 min later I purchased am amazing Dodge Ram.

Written By: Ray

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There are no staff members associated with this review.

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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April 23, 2021

Great service from Wade and Tony. This is the first vehicle I purchase from Wade but the 4th from Dilawri Hunt Club.

Written By: Pascal B

Dilawri Chrysler Jeep Dodge responded on April 27, 2021

Thank you Pascal. We appreciate your feedback and the 5 STAR review!

Dilawri Chrysler Jeep Dodge Dilawri Chrysler Jeep Dodge
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April 14, 2021

I recently relocated from the east coast to Ottawa and being a Chrysler owner since 2004, I immediately began looking for a "home" dealership. Dilawri on Hunt Club was close to work so I ventured in. On my first visit I was met with the standard sales pitch to upsell my service, etc., but I just chalk that up to good salesmanship. Once I established a baseline with the service department, things went smoothly. While changing my winter tires to summer recently, I realized that one of my wheel lug nuts had been cross-threaded and destroyed the wheel stud. Dilawri had performed a service last fall, including tire rotation, so they were the last "hands on". I advised Keith Black (Service Manager) of the issue and he pulled up the work order and promptly scheduled a repair at no cost to me...that's good service. They admitted their error and fixed the issue, the next time I shop for a Chrysler, I won't forget that! Thanks Dilawri!

Written By: Robert P

Dilawri Chrysler Jeep Dodge responded on April 20, 2021

Thank you Robert. We appreciate your feedback and the 5 STAR review!

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