Bank Street Mazda
2575 Bank St , Gloucester, ON, K1T 1M8
Member since June 15, 2017
2575 Bank St Gloucester ON K1T 1M8Overall Score
Bank Street Mazda2319 Reviews
177Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 21, 2022
Very unprofessional service, after putting up my car for sale a sales man by the name Hadi literally wasted my time convinced me to come in to the dealership and that their prices are unbeatable.... well I go to the dealership Hadi takes pictures of the car, tells me he will call me in an hour with an apraisle... and totally goes GHOST what a waste of time. Very unprofessional of him !
Written By: Juman S
Hi Juman, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
July 20, 2022
Salesman ghosted me Edit: messaged their customer service department like they asked me to and they didn't even reply lmao. Way to double down, wish I could give 0 stars
Written By: Burt a
Hi Burt, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
July 13, 2022
(Translated by Google) I visited several dealerships and finally got my first car from them yesterday and I am satisfied with the outstanding service that Ekima offered me. From the start he was very professional and attentive to my criteria! Plus he also speaks French! It made my life even easier. Thank you (Original) J’ai été voir plusieurs concessionnaires et finalement j’ai eu ma première voiture hier chez eux et je suis satisfaite du service hors pair que m’a offerte Ekima. Depuis le début il a été très professionnel et attentif à mes critères! En plus qu’il parle aussi français! Ca m’a encore plus facilité la vie. Thank you
Written By: Djeny M
Thank you Djeny. We appreciate the 5 STAR review and positive feedback!
July 11, 2022
Just bought a Jet black CX-5, prefect size for my small family, super informative and friendly staff especially Ayache, he was clear on answering all my questions, with no extra added pressure to buy, will definitely go back and buy my 2nd car in the coming future.
Written By: carlos m
Congratulations on your new vehicle and thank you so much for sharing your experience with us and for giving us a 5-star review. I will share this with the team. We hope to see you again soon.
July 09, 2022
If I could give a 0 If I could
Written By: harvey j
Hi Harvey, we are very sorry to learn that your experience with us was less than adequate. If you would kindly contact our customer service department customerservice@dilawricanada.com so we can formally assist you in making this right.
July 07, 2022
These guys put my tires on backwards and put me and my sons safety in jeopardy. Tires also wore out faster since they were on wrong. Horrible booking agent in service when I tried to get it fixed and horrible service manager (John Dustan). I e-mailed the General Manager (Kirk Cameron), he didn’t answer my email about it for two weeks, when I finally got him on the phone, he put me on hold indefinitely only to email me later and tell me that the only thing he can do is put them on right. Didn’t even make the time to talk with me. He refused to provide me with his supervisors email and phone number. After this is sorted, I’m never buying anything from these guys again! Avoid, avoid, avoid!
Written By: Alexandra M
Hi Alexandra, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
July 05, 2022
The 3 start is actually an average: 5 for Zak Erwa and 1 for the finance manager (forgot his name). Went to test drive a Mazda 3 and really liked the vehicle. Was almost going to buy it but the finance guy ruined the experience. But before that, thanks Zak (if you are reading htis) for making my experience great. Liked our conversations. Now off to the finance manager: I told him that Honda ws giving me a good interest rate and I am expecting the same to close the deal. We had some back and forth but there is something he mentioned which flagged me: when I told him that I have a great credit score and a great credit history and that should get me a good interest rate, he tells me that credit score does not matter. Now either this finance guy is lieing or every other finance guy I dealt with earlier lied to me. When I insisted that I want a good rate and how come Honda can offer but they cant and he tells me that Mazda makes better vehicles, so they do not have to have any special arrangments with financial institutions, becuase their vehicles just sell. And then I denied to buy extended warranty, he ridiculously asked me "why I wound not buy it". I answered that if your vehicle is so good, then why I would need an extended warranty for it, specially considering low milegae on the car. Anyways, that's when I understood who I was dealing with and left and guess what, bought a civic from their next door the very same day.
Written By: Bidhan C
We sincerely apologize for the inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
June 25, 2022
Excellent Customer Service. Although I was not buying an expensive new car, Eddy in sales and Sully, the finance manager, made me feel like they really valued my business.
Written By: Michelle B
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
June 24, 2022
Eddy Badra provided us with great, low pressure, service to find the right vehicle for us!
Written By: Richard S
Congratulations on your new vehicle and thank you so much for sharing your experience with us and for giving us a 5-star review. I will share this with the team. We hope to see you again soon.
June 18, 2022
Zak the sales consultant and Kirk the general manager were very professional and customer centric, happy to deal with them
Written By: Ghaleb B
Thank you so much for sharing your experience with us. We hope to see you again soon.
