Forest City Mazda
652 Wharncliffe Rd S , London, ON, N6J 2N4
Member since October 11, 2017
652 Wharncliffe Rd S London ON N6J 2N4Overall Score
Forest City Mazda918 Reviews
152Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 04, 2017
After over 30 years of driving Fords, I purchased my first Mazda last year and I couldn't be happier with my vehicle. The sales and service team are friendly and the service they provide is exceptional. I look forward to another 30 years of driving Mazda.
Written By: Lina C
Wow, that’s wonderful to hear Lina! It is our pleasure to assist you.
Very very long wait.
December 04, 2017
I made an appointment for 11:00 am for an oil change. I brought my car in approx. 15 min early and was advised that they were a "bit behind schedule" and that it would be 1hr-1hr30. At 2:30 I was told that my car needed an alignment (2hr45min after I brought it in). I wasn't out of there until 3:10-3:15ish. Needless to say, I will be going to a different Mazda service next next time.
Written By: TYLER
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The Service Team at Probart Mazda
View ProfileIt took 2 1/2 hours to complete the job. Way too long!!!!
December 04, 2017
Oil change and replace existing summer wheels with winter wheels. No tire change required. I should have been out of there in an hour or less.
Written By: JACK
Jack, thank you for expressing your concerns. We try our best to accommodate all of our customers that we receive so thank you for the feedback!
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The Service Team at Probart Mazda
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December 04, 2017
Written By: Ken B
December 04, 2017
Written By: Ken B
December 04, 2017
Written By: Caroline D
Mazda
December 04, 2017
It was great, but this survey is a pain in the ass. One two three four five six seven eight
Written By: ROB
Rob, thank you for your feedback!
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The Service Team at Probart Mazda
View ProfileQuite satisfactory.
December 04, 2017
Prepare car for winter layup and replace defective window switch. Service was prompt and courteous. Excellent service, as always. I will return.
Written By: JANE A
Jane and Jay, thank you for your awesome review! We're happy to have your loyalty.
Related Staff:
The Service Team at Probart Mazda
View ProfileLack of timely follow-up
December 04, 2017
Requested numerous times over two weeks the amount of the refund for the cancellation of extended warranty of my CX5 GT. Each time I talked to Brad M or Lance was told "next day". A lot of detail is never put in writing and when questioned about I get the "we never said or agreed to that". In addition, didn't think was fair to other potential customers my previous GT which has a braking issue which no one could resolve in the 3 months I owned it and the reason I bought a lower feature vehicle. Also didn't appreciate paying more for my 2nd CX5 GS than I paid for my spouses GS. Overall 3 months of bad expetiences with Probart.
Written By: MICHEAL
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Timely, informative, efficient, friendly and enjoyable.
December 04, 2017
I had my snow tires put on which Mazda stores for me. The technician who helped me was exceptional. I was made to feel that even though I was just changing my summer tires to my winter tires that I was a very appreciated customer. This was refreshing as the world we live in today doesn’t always show respect.
Written By: JOSEPH&SUSAN
Joseph and Susan, thank you so much for the stellar review! We try our best to deliver first-class customer service so we're happy to hear that you're satisfied!
Related Staff:
The Service Team at Probart Mazda
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