Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1490 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 22, 2023
Scammers! Stay away from the “repair” department. Quote went from $1300 to $5800 said it’s unsafe to drive, that we need to get it fixed. Came to pick up the car and magically the price went down and the technician made a “mistake” ***Edit Was told to take down this review, multiple times.
Written By: Catherine R
March 22, 2023
This is my first time posting a Google review. I wanted to share what a wonderful experience I had with Empire Auto Group. The customer service I received from all the staff was excellent! I would like to thank Sam for being so very very patient with me in chosing a vehicle. I never felt rushed and Sam helped me find the right vehicle that was suited for me. Sam went above and beyond to help me. The whole process from start to finish was great. I am so happy I chose to get my vehicle from Empire Auto Group. Thank you to Nick, Sam, Hesham, and everyone at Empire Auto Group. I will definitely refer my family and friends to you guys. Thank you again!!!...I love my car!!!
Written By: Kasinda D
We are eternally grateful for the acknowledgement Kasinda. Thank you for taking the time to share your experience. Welcome to the Empire Auto Group family, we look forward to being of your assistance in the future as well.
March 20, 2023
Sam was amazing to work with. He was able to get me on the road right away. I will recommend empire and Sam to everyone. Super great service
Written By: jennifer b
Thank you, Jennifer, for taking the time to share your appreciation and acknowledging our efforts to make your purchase simple, smooth and transparent. Welcome to the Empire Auto Group family, we wish you a pleasant motoring year ahead.
March 17, 2023
Empire Auto group made it quick and easy for me to buy a dream car. Shawn Uz, the employee who helped me, made the process very simple and fast. Thank you very much Shawn for your amazing service and for offering me a desired rate. I would highly recommend this dealership and will definitely be buying from here again! Specially big thanks to Shawn Uz for brilliant customer service. Thank you! Samir
Written By: Samir K
Thank you for your kind words Samir. We take a lot of pride in putting our customer's needs first and are glad that you placed your trust in us. Thank you for taking the time to acknowledge and share your appreciation. We are grateful. Welcome to the Empire Auto Group family.
March 16, 2023
I had Arlene as my saleswoman! I enjoyed working with her as she's professional, fun and motivated! She gave me lots of options to choose from for vehicles and I'm pretty happy with my end result! She handled my harassment (for my car) very well, and in the end came through on all of her promises! I will definitely be recommending her to my friends! ❤️
Written By: Katarina C
Welcome to the Empire Auto Group family Katarina. We are glad and thankful that you took the time to share your experience. We look forward to serving you again. Thank you for placing your trust in us.
March 15, 2023
Written By: Nikoo H
Hi Nikoo, We are sorry to hear about your negative experience with our business, but upon checking our records, we were unable to find any evidence of your purchase or interaction with our dealership. We take customer feedback seriously and strive to provide excellent service to everyone who comes through our doors. As such, we believe that this review may not be genuine and is possibly a result of a fake account trying to damage our reputation. We take great pride in the reputation we have built over the past 27 years, and we assure you that we would never engage in any unethical practices that would cause such dissatisfaction from our customers. We kindly request that you reach out to us directly if you have any concerns or issues that need to be addressed, as we are always available to assist you. Our team is dedicated to providing the highest level of service to all of our customers, and we would appreciate the opportunity to make things right please contact me directly at 519-659-0888 ( Hesham Soufan).
March 15, 2023
Written By: Sonia M
Hi sonia, We are sorry to hear about your negative experience with our business, but upon checking our records, we were unable to find any evidence of your purchase or interaction with our dealership. We take customer feedback seriously and strive to provide excellent service to everyone who comes through our doors. As such, we believe that this review may not be genuine and is possibly a result of a fake account trying to damage our reputation. We take great pride in the reputation we have built over the past 27 years, and we assure you that we would never engage in any unethical practices that would cause such dissatisfaction from our customers. We kindly request that you reach out to us directly if you have any concerns or issues that need to be addressed, as we are always available to assist you. Our team is dedicated to providing the highest level of service to all of our customers, and we would appreciate the opportunity to make things right please contact me directly at 519-659-0888 ( Hesham Soufan).
March 10, 2023
Don't by a car here .when they repair the cars thy buy they cut corners on the service causing their customers issues as manufacturers warranty are voided on required repairs cause they don't follow needed process for repairs
Written By: Tim C
Hi Tim, We are sorry to hear about your negative experience with our business, but upon checking our records, we were unable to find any evidence of your purchase or interaction with our dealership. We take customer feedback seriously and strive to provide excellent service to everyone who comes through our doors. As such, we believe that this review may not be genuine and is possibly a result of a fake account trying to damage our reputation. We take great pride in the reputation we have built over the past 27 years, and we assure you that we would never engage in any unethical practices that would cause such dissatisfaction from our customers. We kindly request that you reach out to us directly if you have any concerns or issues that need to be addressed, as we are always available to assist you. Our team is dedicated to providing the highest level of service to all of our customers, and we would appreciate the opportunity to make things right please contact me directly at 519-659-0888 ( Hesham Soufan).
March 08, 2023
I don’t normally leave reviews but this dealership and Osman deserve a true 5 star rating. I recently filled out a thing online looking for a new vehicle and was reached out to by multiple dealers i then purchased a vehicle from a dealer that was the absolute worst experience I have ever had right from the start and was really not even happy with what I was forced into. 3 weeks later received a call from Osman from Empire auto within 6 hours he had me in a absolutely gorgeous Ford explore and the process was so easy and painless was an absolute pleasure to work with this dealership and will most definitely be a return customer thanks again Osman
Written By: Craig W
Welcome to the Empire Auto Group family, Craig. Thank you for taking the time to share your experience. We at Empire Auto used car dealership, we ensure that our customers are always our number 1 priority. We look forward to serving you again in the future. Thank you for your support & the acknowledgement.
March 02, 2023
Business with Sam was a very pleasant and comfortable thankyou
Written By: Philip L
Thank you, Philip. We are grateful that you took the time out to share your experience. Welcome to the Empire Auto Group family.
