Bank Street Kia

December 30, 2024

We just finished our third purchase with Bank Street Kia. Hussein was incredibly polite and kind throughout the process and we didn't feel pressured at all, especially when we needed extra time to think about the purchase. Communication was prompt and everything went smoothly. The car was detailed really well when we picked it up and Hussein went above and beyond to make sure we were happy with it. Great experience overall!

Written By: Kristine P

December 28, 2024

My first visit to the dealership for an oil change was nothing short of outstanding. Leo’s professionalism and warm hospitality made me feel truly valued. I will definitely recommend this dealership to my friends!

Written By: Luana P

December 24, 2024

I’m incredibly grateful for my experience at BANK STREET KIA. From the moment I walked in, I felt welcomed and supported, which made my car buying experience so much easier and more enjoyable. A big thank you to the team for their patience and professionalism. The whole buying process was smooth and stress-free. They really listened to my needs and helped me make an informed decision. I absolutely love my new Kia Seltos!!! It’s the perfect fit for me and of course I like the color! It is a turquoise one!!! I’m thrilled with my purchase!!! My new KIA is a real Christmas miracle!!! I’m so thankful to everyone at BANK STREET KIA for making my car buying experience such a positive one. I highly recommend this dealership to anyone looking for a hassle-free, professional experience.

Written By: Liudmyla F

December 24, 2024

Connor was excellent to deal with made the buying process very simple and smooth.

Written By: Dante L

December 20, 2024

Had a great experience purchasing for my first car with Hussein! He was extremely polite and helpful for what can be an intimidating experience. Got a great deal on a low km, no accident Hyundai Accent and didn’t feel pressured at all throughout the process. The other staff like Mike, Ralph, and the lovely receptionist whose name I didn’t catch (she receives for 3 dealerships) were all polite and helpful as well. Thanks again, Hussein!

Written By: Ella R

December 18, 2024

I bought my Kia soul from this dealership . I will not go in the details that left me small choice to get the colourr I preferred if I wanted a car after 3 months waiting time . Last week I got in a small incident and got the front bumper broken . Upon showing the employee at the parts service the photo I have taken of my car he ordered the part and told me to return on Wednesday to pick it up . On Wed I picked it up but when I took it to the repair shop the guy there told me it's the wrong part .that I needed just the lower bumper. I had to return it and be told that I had to wait till next Wed, because they get the orderd parts once weekly. That's what I did , just to arrive today and find the same guy looking around in all the papers and looking lost .I gave my copy to speed the process and to be told after a few minutes that the part was not delivered but went to another place , so I have to wait his call when he can locate it and asks to be delivered to the right place . No calls till now after 4 hours and a half . I'm really upset about the whole ordeal because I had to postpone a long trip twice and change my plans accordingly. I gave 2 stars courtesy of the gentlemanly way I received being a senior female with a bad knee who uses a cane to walk around in the slippery parking area . My first visit was after a freezing rain bout . But no good service at all , I mean if I received a delivery of many orders I placed I would check if I got them all in the first place before signing any paper and I would not look so bewildered when the client came to pick up the order.

Written By: wafa c

December 06, 2024

(Translated by Google) Worst experience, zero mediocre service, it's the worst choice I could make here in Ottawa. They don't answer, they leave you waiting on the phone, they are not courteous, they don't give explanations. My new car bought this summer has already broken down, I can understand these things happen but at least there is a follow-up behind it and well no nothing. I took the car a month after purchasing it the part was not available ok, but they don't call I had to wait until December to get a return from them, and of course it's not not their fault. My car has been with them since yesterday morning and no one calls or communicates, they don't even answer!!!!!! We took out the extended protection that we pay for every month, so that a car could be loaned to us and they say that it is a service that they are giving us!!!!! I dream we pay for this service. All that to say, I am really disappointed with the after-sales service. (Original) Pire expérience, service zéro médiocre, c’est le pire choix que j’ai pu faire ici a ottawa. Ils ne répondent pas, vous laissent attendre au téléphone, ils ne sont pas courtois, ne donnent pas d’explications. Ma nouvelle voiture achetée cet été est déjà en panne , je peux comprendre c’est des choses qui arrivent mais au moins ya un suivie derrière et bien non rien. J’ai pris la voiture un mois après son achat la piece n’était pas disponible ok, mais ils n’appellent pas j’ai du attendre jusqu’à décembre pour avoir un retour de leur part, et bien sur ce n’est pas de leur faute. Ma voiture est chez eux depuis hier matin et personne n’appelle ni communique ils répondent même pas!!!!!! On a pris la protection étendue qu’on paye chaque mois, pour qu’une voiture nous soit prêté et la ils disent que c’est un servie qu’ils nous rendent!!!!! Je rêve on paye pour ce service. Tout ça pour dire je suis vraiment déçue du SAV.

Written By: Soumya K

December 04, 2024

Bought a new Kia carnival SX from Hussein. He was knowledgeable, polite, friendly and best of all offered amazing customer service whilst being one of the most personable people I've met. The entire buying process was quick and thorough and the price agreed on was the price paid. Would recommend dealing with Hussein any day of the week. 11/10.

Written By: Noah T

December 04, 2024

Just purchased a New Sorento! Great service from Hussein, Mike and Ralph!! Love the new ride! Thanks for the amazing service, explanation and attention to details!

Written By: christyne f

December 03, 2024

I recently took my car to this dealership for a routine service, and I couldn’t be more pleased with the experience. The staff were incredibly professional and friendly, and they completed the service much faster than I expected. Special thanks to Farhiya, who handled everything for me. I highly recommend this place for anyone looking for excellent service and a great customer experience.

Written By: Masoud P