Bank Street Kia

February 03, 2025

My wife and I recently purchased a 2025 Kia Sorento from Bank Street Kia, and the entire experience was nothing short of exceptional. I've been to many dealerships and Bank Street Kia does stand out. From start to finish, it was a 5/5 star process. The team we worked with—Hussein, Mike, and Sunny—provided top-tier service, demonstrating genuine attentiveness without any pressure tactics or hidden agendas. They went above and beyond to ensure we found the perfect vehicle, answering all our questions and guiding us toward the best decision with transparency and care. Their professionalism, knowledge, and dedication made what could have been a stressful process feel seamless and enjoyable. If you're in the market for a new vehicle, I highly recommend visiting Bank Street Kia. Simply having a conversation with their team will show you the difference—your expectations won’t just be met, they’ll be exceeded!

Written By: Ryan P

January 30, 2025

I manage a fleet of 100 vehicles and I'm the person to tow a vehicle to the 'closest dealer' when it breaks down. We'll never tow to Bank St Kia again. It took me days to even get a call back to confirm that our vehicle made it to them. I called 5 times a day leaving voicemails and they never called back. They finally ordered a starter and told us it would be done in a few days and then dropped off the face of the planet. It took weeks to get a starter as they kept giving our part away to other customers instead of fixing our vehicle. One of the last updates I got was they fired the employee who told us the starter was for us......so I assume working here would be a nightmare too. I can't wait for their generic reply to this review of" please connect with our customer service department at customerservice@dilawricanada.com so that we can assist you" I've emailed this customer service email 6 times and only got a reply to ask for my phone number and then never called or replied to me again. When we finally got the vehicle back after 6 WEEKS our invoice was written out to the wrong company. They said they don't know how to change the company name so they won't.....strange. If you're looking for friendliness, efficiency, or a dealership who will answer the phone or an email - avoid this place at all costs.

Written By: Nikki M

January 28, 2025

The service was great and sales rep hussein was amazing. Must visit

Written By: Davinder B

January 17, 2025

Great service, honest pricing & superior Kia reliability.

Written By: Anthony R

January 16, 2025

(Translated by Google) Hussein made purchasing my used vehicle very simple and easy. THANKS! (Original) Hussein a rendu l'achat de mon véhicule usagé très simple et facile. Merci!

Written By: Katherine D

January 06, 2025

We bought a brand new Kia Sorento in 2018, lured in by the promise of lifetime oil changes. Fast forward to today, and suddenly, "lifetime" has an expiry date—5 years. Despite following every scheduled service and being a loyal customer, Bank St. Kia has decided to pull the rug out from under us and refuse to honor what we paid for. This is false advertising at its worst. If "lifetime" doesn't mean lifetime, then stop deceiving customers with empty promises. It’s absurd that they think they can get away with this level of dishonesty. I was literally on the verge of purchasing another car from them, but after this betrayal, there’s no way I’ll be giving Bank St. Kia another dime. They’ve lost our trust and our business permanently. Shame on them for such underhanded tactics.

Written By: Shauna *

January 06, 2025

Hussein was the sales representative that helped find the perfect vehicle. He was very cordial and helpful! Taking the time to answer all my questions and showed all of the safety features before my purchase. In a matter of days they helped me get my car and get on the road before the new year. Strong recommend 👍

Written By: Jean-Luc S

December 30, 2024

We just finished our third purchase with Bank Street Kia. Hussein was incredibly polite and kind throughout the process and we didn't feel pressured at all, especially when we needed extra time to think about the purchase. Communication was prompt and everything went smoothly. The car was detailed really well when we picked it up and Hussein went above and beyond to make sure we were happy with it. Great experience overall!

Written By: Kristine P

December 28, 2024

My first visit to the dealership for an oil change was nothing short of outstanding. Leo’s professionalism and warm hospitality made me feel truly valued. I will definitely recommend this dealership to my friends!

Written By: Luana P

December 24, 2024

I’m incredibly grateful for my experience at BANK STREET KIA. From the moment I walked in, I felt welcomed and supported, which made my car buying experience so much easier and more enjoyable. A big thank you to the team for their patience and professionalism. The whole buying process was smooth and stress-free. They really listened to my needs and helped me make an informed decision. I absolutely love my new Kia Seltos!!! It’s the perfect fit for me and of course I like the color! It is a turquoise one!!! I’m thrilled with my purchase!!! My new KIA is a real Christmas miracle!!! I’m so thankful to everyone at BANK STREET KIA for making my car buying experience such a positive one. I highly recommend this dealership to anyone looking for a hassle-free, professional experience.

Written By: Liudmyla F