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Empire Auto Group

282 Springbank Dr , London, ON, N6J1E9

Member since June 24, 2015

282 Springbank Dr London ON N6J1E9

Overall Score

4.7

Empire Auto Group

1490 Reviews

201
Empire Auto Group

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Empire Auto Group Empire Auto Group
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January 14, 2023

Sam and Tom were amazing in helping us find the vehicle we wanted. They answered all our questions! Pick up was great vehicle looked amazing! Highly recommend seeing Sam or Tom at Empire Auto!

Written By: Sherri M

Empire Auto Group responded on January 15, 2023

Congratulations on your new ride Sherri. Welcome to the Empire Auto Group family. We are happy that we could be of service and get you a vehicle of your choice. Have a happy motoring year ahead!

Empire Auto Group Empire Auto Group
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January 13, 2023

The agent that I am dealing with is Shawn Uz. He is very kind, compassionate, very knowledgeable and a good understanding of elderly people. Patient with questions of people who are not knowledgeable with loans etc. I would recommend Shawn Uz to any one buying from Empire.

Written By: Cindy G

Empire Auto Group responded on January 15, 2023

Welcome to the Empire Auto Group family, Cindy. Your words of appreciation motivate us to continually strive towards giving quality customer service. Thank you for taking the time to share your review.

Empire Auto Group Empire Auto Group
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January 11, 2023

It's been a stressful month but I finally got the jeep I wanted and dreamed of for many years. Thank you for my patience and for working with me to make sure I ended up being a very happy customer 😊

Written By: Clinton S

Empire Auto Group responded on January 15, 2023

Thank you, Clinton, for your patience and for sharing your review. We are grateful for the trust you placed in us. Congratulations on your purchase and we wish you a happy journey ahead.

Empire Auto Group Empire Auto Group
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January 11, 2023

I had the pleasure of dealing with Shawn Uz and Sam when purchasing my new-to-me car. I was a little doubtful that they could help me due to my specific and difficult financial situation, but they must've gone to Hogwarts because they worked some magic! They worked quickly and efficiently, and got me into a beautiful vehicle that I absolutely love and that I could afford. Everyone from the receptionist, sales office, service counter, and financial office was professional, empathetic to my situation and made it work for all of us. It was my first time dealing with them, but it will not be the last!

Written By: Michele H

Empire Auto Group responded on January 15, 2023

Thank you Michele. We are immensely grateful for your kind words. We aim to provide our customers with excellent service and are glad that we were able to stand tall to our promise. Welcome to the Empire Auto Group family, Michele. And thank you once again for taking the time to share your words of acknowledgment & appreciation.

Empire Auto Group Empire Auto Group
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January 11, 2023

Very disappointed with the sales person I dealt with for the past 3 weeks. I purchased a 2018 jeep wrangler jk unlimited sahara and it took almost a mth to just to get it delivered to me. Had to put a huge deposit down and was promised that it had everything that I ask for. Android auto backup camera and apple car play. Finally got the Jeep and found out that it had nothing of the above. Made Several attempts to fix the problem without having to go this route. Have everything through txt promising me that the problem would get dealt with and I had nothing to worry about. Then Finally was told if I go and Purchase everything then I would be able to get my money Credited back. Now its been almost a month and have not gotten anything solved

Written By: Clinton S

Empire Auto Group Empire Auto Group
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January 10, 2023

Want to give a huge shout out to Sam M from Empire auto who worked his butt off to get me the perfect vehicle for my family!! Couldn't be happier. Would also like to thank Idil T for the help as well this pair got the job done. Highly highly recommend

Written By: Docs B

Empire Auto Group responded on November 26, 2024

Thank you for recommending Empire Auto Group East. We're glad our team provided great service and found the perfect vehicle for your family.

Empire Auto Group Empire Auto Group
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January 08, 2023

I have gotten 2 cars from them and I will never go back. They never give you a second car key lied to me about how much the trade is was. Nick is the biggest scamer of them all. I wouldn't trust them with anything not even an oil change kyle sam and nick the owner are the 3 worst people in there They don't help ppl they care only about their cut in 6 years when I get out of the mess they put me I I'll be going to a real dealership. It's a shame first time buyers they do this to I'm very new to buying cars and I went alone big mistake

Written By: Laura D

Empire Auto Group Empire Auto Group
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January 07, 2023

Arlene at Empire helped me get into a newer vehicle and made the process super easy.

Written By: Steven T

Empire Auto Group responded on January 10, 2023

Welcome to the Empire Auto Group Family, Steven. We appreciate you taking the time to share your kind review. We are grateful for your trust in us.

Empire Auto Group Empire Auto Group
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January 06, 2023

Terrible customer service after purchase. Been back 4 times in 6 months and I have to pay for every small thing that should have been done under original safety.

Written By: Barry M

Empire Auto Group Empire Auto Group
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December 30, 2022

I’ve been working with Empire Auto Group for about four years and Sam, our dealer, has always been great! I’ve gotten three cars from them so far. I’ll continue working with them too and wouldn’t hesitate to recommend them!

Written By: Theresa R

Empire Auto Group responded on January 01, 2023

We are truly humbled by your appreciation, Theresa. Thank you for being an indispensable part of the Empire Auto Group family.

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