Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1490 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
February 02, 2023
I just finished a car deal here, was quick and easy and all the staff was super helpful. Sam did the whole process for me going far above and beyond to help me out. Would highly recommend this place to any new or seasoned buyer interested In trading or buying any new or used vehicle. Thank you again!!
Written By: Seth H
Thank you for your kind words Seth! We at Empire Auto Group are grateful that you placed your trust in our used car dealership. We take pride in our customer service, and are extremely glad that we were able to deliver on our promise. We wish you all the best for your drives ahead, and welcome to the Empire Auto Group family!
January 30, 2023
I am not very satisfied with Empires quality in their work as I got my truck saftied at this location, first time I drove it I noticed something wrong I will not release what was wrong with the vehicle for privacy reasons. I later found out that this truck was NOT safe for the road. They did take it back and complete the job but as far as safetying my truck goes I am just absolutely disgusted with their work and will not be a return customer.
Written By: Jason K
January 27, 2023
Horrible Place! Do not buy a vehicle from them! They will make it seem great and you will be left with a huge loan and a vehicle that WILL NOT last you! I have had nothing but problems with them! They are so bad that the warranty company even dropped them at a client because it was nothing but issues!
Written By: Amanda E
Hello Amanda, UPDATE: We have tried reaching out via phone call and text with no answer from you. We would like to rectify this issue for you please call me personally at 519-659-0888. I have been personally dealing with your daughters situation, Patricia had purchased the vehicle from on December 12th 2021 which has been over a year ago. You had an issue with your vehicle that was covered under warranty and we tried getting the work done here but since we dropped that peoples choice for not fulfilling customer issues and giving our customers the run around they refused to approve any work on your vehicle at our shop so we had to send it to the shop that they wanted to get the work done at. We also provided Patricia with a loaner vehicle for over 1 month and you refused to give the loaner vehicle back we were forced to call the police in order for us to get our loaner vehicle back. This whole situation has nothing to do with Empire Auto Group as we went above and beyond to help fight for you against peoples choice warranty and give you a loaner vehicle out of our pocket to make sure we had a happy client. I would like to help rectify this issue
January 26, 2023
My wife and I are both Customer service experts and educators. We have not seen or experienced such an excellent experience of professionalism, efficiency and personal care as we have with Shawn Uz at Empire. His ability to multitask and make you feel like you are his one and only client is unmatched! Shawn leaves you with the feeling that there is nothing more important in the world than your needs and satisfaction. I will also mention that the speed and efficiency with which our purchase was done, was that of a super hero. Thank you Shawn for making, what can be a very difficult and stressful process, so easy and completely stress free.
Written By: pete p
Welcome to the Empire Auto Group family Pete. We are elated to hear about your wonderful experience and are so grateful that you took out the time to share it. Thank you, Pete, for your kind words. We wish you a happy, peaceful and a successful drive ahead.
January 24, 2023
I had my process done on the phone I had a great experience with Sam who helped me buy my first car.
Written By: stephanie h
Thank you, Stephanie, for your kind review. We are glad that we were able to get you your first car. We hope the car takes you on a path of success & prosperity. Enjoy your ride ahead. Welcome to the Empire Auto Group family!
January 24, 2023
Thank you so much sam for finding me the perfect car with a amazing deal! Thanks again
Written By: Beth T
Thank you, Beth. We are grateful that you took the time to acknowledge and share your review. We hope you have a wonderful drive ahead. Welcome to the Empire Auto Group family.
January 19, 2023
I recently purchased a Ford Explorer Limited from Empire Auto and I LOVE it. They did not have the particular model of vehicle that I was wanting in their inventory, so Sam M searched high and low to find me the exact SUV I was looking for. Sam follows through on his promises and takes his time to make sure his customers are happy and keep coming back. If you don’t see what you’re looking for on their website, just ask. Sam M will do everything he can to make it happen for you.
Written By: Katie H
Thank You, Katie, for your kind words. We take pride in serving our customers and are glad that we were able to fulfil our promise. Welcome to the Empire Auto Group family and we wish you a pleasant & a comfortable ride ahead. We appreciate you taking the time to share your review and acknowledging our efforts.
January 19, 2023
I had the opportunity to deal with several individuals at Empire auto during my transaction process at Empire auto group, but Shawn, Sam & Hesham made sure I got what I needed at the end of the process!. Shawn Uz took the time to listen and answered any questions I may have had, and if he didn’t know, he would proactively inquire with his colleagues, regarding my concerns, noted I had a lot of questions, due to previous experience at a different dealership. So thanks Shawn, for your diligence, and thank you Sam for your patience and understanding. Thank you Hesham for genuine support during this process. A big shoutout also to Moe & Richard from the service department who went over & beyond to provide a safe vehicle to me, and to Ann at the front desk, for always greeting me when I arrived. I am confident, they will do what’s right and base upon my experience, they will do the best they can to make a customer happy in their best interests. Happy Customer, and I shall return when it’s time for a new purchase!
Written By: Mr R
January 17, 2023
Sam has been the most amazing person to deal with in regards to the purchase of my vehicle. He has worked harder than anyone else ever has to get me the type of vehicle I wanted, was transparent and had excellent communication throughout the entire process. Very happy with the vehicle, the purchase process and the customer service. Absolutely recommend buying from here to anyone considering it. Keep up the great work guys!
Written By: Trish P
Thank you for the appreciation Trish. We are glad that you were satisfied with the service provided. Congratulations for your vehicle and we truly appreciate you taking the time to share your review. Welcome to the Empire Auto Group family!
Shawn an sam work hard for satisfaction an id like to give a hidge thumbs up to shawn an sam for the hard work an great work ethic empire is where its at.
January 16, 2023
My expirence has alway been great with empire auto they honestly care for there customers an here iam again a happy customer 3 vehicles later an iam still happy big shoit out to shawn an sam for there hard work getting me into anoither great vehicle thanx guys an thx empire.
Written By: Marty
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