Barrhaven Mazda
520 Motor Works Private , Ottawa, ON, K2R 0A5
Member since May 18, 2017
520 Motor Works Private Ottawa ON K2R 0A5Overall Score
Barrhaven Mazda598 Reviews
74Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
September 19, 2017
I am extremely satisfied with the service provided by Barrhaven Mazda staff. I am made to feel welcomed and the service department staff are friendly, efficient and fast. In my 40 years owning a vehicle the Mazda experience far outweighs any other automotive dealership. Zoom Zoom!
Written By: Donald R
Quick service
September 19, 2017
The service was quick, I was out before I tought I would be. There is nothing else to mention about it.
Written By: SIMON
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The Service Team at Barrhaven Mazda
View ProfileI was taken on time and the work was completed in a timely manner.
September 19, 2017
As I stated above the work (oil change etc.) was done quickly and I was taken at my appointed time.
Written By: FREDERICK
Related Staff:
The Service Team at Barrhaven Mazda
View ProfileSimple oil change!
September 19, 2017
I never asked for synthetic oil, which I do not use, at $70+ for an oil change. Should have asked if I wanted synthetic oil! Unfortunately, although you are closer, I will return to Kanata Mazda where I originally bought the mazda 3.
Written By: LEONARD
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The Service Team at Barrhaven Mazda
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September 18, 2017
Written By: Julie B
September 18, 2017
Written By: Julie B
Terrible Customer Service
September 17, 2017
I am a returning Mazda customer as I find the cars to be very fun to drive and I've never really had a problem with them. The price for the used Mazda 3 we were looking at was unbeatable. However, the service we had was terrible. We visited the new dealership 3 times in total. The first time we spent a lot of time negotiating the price, which is part of the game - this was fine. However, towards the end of the conversation the Finance Manager became very pushy. After about an hour of us telling him we did not want to spend a penny more and that we were not interested in warranty packages he kept cutting us off and trying to persuade us to buy one. He did not listen to us or try to address our concerns but was only focused on reciting his sales script/pitch. Our second visit was scheduled for 9:30 AM the next morning and we still waited for around one hour for him to see us. At this point, we had accepted to buy the vehicle but he still pushed over and over again to sell us a package - or anything really! We left frustrated but at least, we told ourselves, we had bought a nice car and it was our last time negotiating. The next time we visited was to pick up our car. We spent two hours at the dealership even though we had scheduled a pick up at 9:30 AM. To our disappointment, our new car was not properly cleaned (stains on the inside of the car and pieces of tape on the handles). Furthermore, we were asked to wait in the lobby for our plates because they had not had the chance to pick them up yet. And lastly, as we left we noticed that the gas tank was filled up only 3/4 of the way. As we sat down with the Finance Manager, we then noticed that we were being charged more then what we had previously agreed on. It wasn't by a lot but we still did not understand why and he could not explain it to us. His calculations never added up to the correct amount. It clearly looked like he had made a mistake but he would not admit to one. Finally, he said we could print another bill of sale with the correct amount but this would take ''way too much time''. Seeing that we were frustrated he decided to give us a 20$ bill from his own wallet '' to make us feel better''. How insulting. To think that all this could be repaired by a 20$ bill? The meeting ended by him admitting that he forgot to let us know about the paperwork we were supposed to bring to make the payment. Of course we received a call about an hour later asking us to email him the paperwork... We found the service extremely unprofessional and we would recommend anyone to go to another Mazda dealership if they have the choice.
Written By: Martin
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September 12, 2017
Good day, I recently purchased a used vehicle from Mazda Barrhaven. It was a 2009 Ford Edge, certified and e-tested. I realize I purchased it with no warranty. However after owning the vehicle for 2 weeks and less than 1000 km's put on it I am very disappointed with the dealership. After getting it home, I have had to replace the wipers, top up the brake fluid, power steering fluid, the antifreeze and could determine the transmission fluid had not been checked. The tire pressure on the rear tires was at 20 lbs each. I had the vehicle in at a Ford dealership where they had to replace the rear hubs and replace the rear axle seals. The battery connections were very corroded and will have to be replaced soon. With all that was found I will never purchase another vehicle from any Mazda dealer and will ensure that my feelings are noted on social media. Your home page states - That's why our Mazda Certified Pre-Owned program only certifies well-maintained vehicles from recent model years.- In this case they failed.
Written By: Rick M
Zander Shea
September 06, 2017
Good service
Written By: Dev N
September 02, 2017
My experience at Barrhaven Mazda was fantastic. They listened to my needs and were able to provide me what i wanted and needed. Thank you Reza and Paolo for your help! You did great and were welcoming and made me feel comfortable.
Written By: Melanie M
