Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus684 Reviews
53Review Ratings Breakdown
Consumer Reviews
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Buying a Lexus - Wow !
August 30, 2014
After looking at a number of different vehicles of varying models, brands, and styles (none of which were Lexus), I decided to investigate what Tony Graham Lexus had to offer. I was welcomed by a very nice gentleman by the name of David Tran. By the process of elimination I narrowed my search down to a 4 door sedan. The ES300h really grabbed my attention with it's impressive fuel economy rating. While in the showroom, David showed this vehicle to me and explained the basics of how a hybrid operated. I liked everything about the vehicle and when I test drove it, I knew it had to be mine. I found it very refreshing to deal with David as he listened to what I was saying and picked up on my needs and wants with a new car. David was very knowledgeable about the Lexus line and was able to answer all my questions. He made the entire transaction flawless and very smooth even coming in on his day off to check on the arrival of my vehicle. In all, I can say that my experience in purchasing my ES300h was excellent. In my opinion David Tran is a great ambassador for Tony Graham Lexus. Bravo and Thank you.
Written By: Linda
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Buying a car at Tony Graham Lexus Toyota has been a very positive and satisfying experience.
August 30, 2014
Dealing with David Tran was a very pleasant experience; unassuming and without an ounce of pressure. His professional demeanor and utmost respect made the experience a memorable one. His patience in giving detailed answers to my numerous questions (even repeating without hesitation!) has been appreciated. Last minute changes/additions (of my own doing!) were dealt with without a glitch. David and the team were awesome at making the ‘delivery of the vehicle’ sooner than expected. The paperwork was processed timely and efficiently. He and the TGLT team have made me feel welcome to the Lexus family. I’m now a proud owner of a RX 350. Thank you David for all your help! Carmen
Written By: Carmen
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Awesome
August 29, 2014
Professional in his approach, courteous in his dealings, knowledgeable about the products, communicates well
Written By: George
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Exceptional service!
August 28, 2014
From the time we walked into the dealership to when we decided what we wanted, Yan was always available and ready with all the answers. Thank you!!
Written By: A &
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Awesome customer experience!
August 26, 2014
Yan was a pleasure to deal with on a week night, one hour to closing! She was so knowledgable, friendly and warm...not to mention helpful! We ended up buying the car - she was a huge part of that!!
Written By: Charlene &
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Exceptional
August 20, 2014
From the first day I walked into Tony Graham Lexus I was greeted by a group of smiles! I was introduced to Yan who was unbelievable with her knowledge and kindness! We did a lot of car shopping and Tony Graham was hands down the best! Very happy with our experience!
Written By: Michelle
Thanks Michelle for the kind words and thank you very much for your business. Welcome to the Lexus Family. Neil Donnelly Lexus Manager
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amazing!!
August 15, 2014
a big thanks to Yan Ma ... really helped me found what I was looking for and best service so far I have seen! you just have a new Lexus customer!
Written By: Nicolas
Glad you found the right Lexus, Nicholas, and great to hear that Yan was such a great help. Welcome to the Lexus and the Tony Graham family! See you again soon
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Pleasant Test Drive Experience
May 02, 2014
The Test Drive booking process was very smooth. Yan Ma (Sales Rep) was very responsible by email and very accommodating with my schedule. I arrived 5 minute early and Yan was standing and waiting for me. What a nice welcome. She introduced me with features of CT200h, checked the inventory in advance, and offered a test drive. She pulled the car to the front door so that I would not get wet (it was raining that evening). After the test drive, she patiently explained to me different lease options and scenarios. I did not feel the pressure at all during the entire process.
Written By: Lucas
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Awesome experience
April 27, 2014
Yan was instrumental in finding us the new IS 250C in the colour combination that we were looking for, and in a very timely manner. She was always smiling,courteous and a pleasure to deal with. We would highly recommend her to anyone who wishes to purchase a Lexus vehicle. Shawn and Maureen Casey
Written By: Maureen
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Great Experience
March 28, 2014
It was a great experience to get to work with someone who is as friendly, professional and knowledgeable as Ms. Yan Ma. Yan had an incredible understanding of the details of the car I was looking at, and the entire process was a very easy car buying experience. I would easily recommend both this dealer and Yan personally.
Written By: Jeff
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