BMW London
766 Wharncliffe Rd S , London, ON, N6J 2N4
Member since November 21, 2018
766 Wharncliffe Rd S London ON N6J 2N4Overall Score
BMW London667 Reviews
127Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 27, 2021
Customer service and service department are pretty much the worst ever. Bring your vehicle in and it comes out worst with poor communication of their mistakes. Had my power window actuator replaced only to have water leaking into the vehicle due to them using the old vapor barrier and old glue that wasn't supposed to be used again. They denied it that it was their fault but they were the only people who touched it. Also left all my X3 windows open only to have rain pass over and water damaged my interior. Only after a huge yelling and screaming match that a general manager was willing to take care of it. The service team is more than trash, trash will be considered an upgrade to this dealerships service. Last BMW ever!
Written By: Terry C
July 10, 2021
Written By: Michael M
July 09, 2021
Great service! Friendly people!
Written By: Carole S
July 08, 2021
First class help from Steve in Service. They came to my help even though Maranello BMW did not honor their screw up. Will be back in London for my future work & purchases. Very friendly staff.
Written By: John V
BMW time
June 24, 2021
I called BMW and they did a bunch of work on my car for free! I was surprised and happy. Thanks BMW. Follow me on Twitter I am Spotnickdacat
Written By: Taylor
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Worst experience ever
June 11, 2021
When we went to pick up a new X3 vehicle, it was not equipped with some of the features that were expressly to be included, hoping that we would not notice. BMW London attempted to defraud us. Do not do business with this dealership. They are untrustworthy and their General Sales Manager does not seem to care.
Written By: Jeff
Hi Jeff, I certainly care about this situation. I did not have all of the facts of the situation, and was waiting to speak with Kyle about it so that we could return with a solution. Understanding that emotions were high. I returned the deposit with no questions asked, and told Kyle we will figure out a solution asap. I would never force a client to take a car they are unhappy with. We did not defraud anyone. We are dealing with multiple restrictions from factory due to supply constraints. This was not deliberate. You can do your research on me, I have a very good reputation working previously with BMW Canada. My customer's experiences are always top-notch, and we take every effort to make a negative experience a positive one - there would be no exception here. I take it very seriously when someone calls me untrustworthy and uncaring. You don't know me (yet) to make those assumptions. We haven't even attempted to work through this situation. Please reconsider such a review before working with us to find a solution. I can guarantee when I step in that you will be satisfied moving forward. I hope we get that chance. -Greg
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June 11, 2021
Kyle is excellent in customer service.
Written By: Gurlal B
June 09, 2021
They helped me quickly with my car. It turned out that what I thought wasn't an issue, their friendly staff explained it to me and I wasn't charged for it.
Written By: Ken M
June 07, 2021
This is the first-time for me and unfortunately it was no so good experience comparing to other BMW services center. They have no shuttle services and the staff are not so welcoming or they treat you well. I will give mt self one more try there if its gonna be the same i will not use there services again.
Written By: Feras A
June 02, 2021
Really unprofessional and rude employees working in the service department, I strongly urge someone responsible for these employees to give them proper training. I give a lot of business here, and for many years now, and ever since COVID started the service department at this bmw dealership has been pathetic, because all good employees that use to work there, don’t anymore because there employee got rid of them, and now there is bunch of bums that work there, who hate there life.
Written By: ACCUSAFE A
