766 Wharncliffe Rd S , London, ON, N6J 2N4
Member since November 21, 2018
766 Wharncliffe Rd S London ON N6J 2N4918 Reviews
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September 07, 2021
This was by far one of the best dealership experiences I’ve ever had and that’s all because of Kyle Black. He went above and beyond to help us purchase our vehicle by sending us multiple pictures/videos, being kind/professional and even helping us on his day off. I have already recommended him and this dealership to about 8 family members and will recommend him to many more. If you decide to go into BMW London ASK FOR KYLE BLACK. He will take care of you anyway he can and will give you the best service. I dont think I wouldve purchased our vehicle without the help of Kyle.
Written By: Kardo P
July 27, 2021
Customer service and service department are pretty much the worst ever. Bring your vehicle in and it comes out worst with poor communication of their mistakes. Had my power window actuator replaced only to have water leaking into the vehicle due to them using the old vapor barrier and old glue that wasn't supposed to be used again. They denied it that it was their fault but they were the only people who touched it. Also left all my X3 windows open only to have rain pass over and water damaged my interior. Only after a huge yelling and screaming match that a general manager was willing to take care of it. The service team is more than trash, trash will be considered an upgrade to this dealerships service. Last BMW ever!
Written By: Terry C