BMW London

May 14, 2021

Had a very good experience with Teagan McCombs while searching for an 8 series. She was very knowledgeable and quick to respond to my questions. Although I ended up selecting another car from a dealer closer to my home and with more features that I was looking for, Teagan was professional throughout.

Written By: I K

May 12, 2021

Written By: Lianne S

May 03, 2021

Very dishonest. Will never return.

Written By: Pizza C

April 26, 2021

Cannot select zero stars so I'm being extremely generous giving one star in this case. At the start of the month I was driving my 2014 BMW 228i and all of the sudden the car seemed to have half power and I heard the engine making an awful mechanical sound, but no check engine light. I had it towed to my technician here in London, who diagnosed the car as having a faulty timing chain (there was a whine coming from the lower oil pump chain, copper shavings in the oil filter from the connecting rod bearing, the upper chain was able to be moved up and down with minimal effort and you can actually see links on the chain that are seized together). After looking online and discovering there is an extended warranty for timing chain issues, I contacted BMW Canada who verified my car was still under warranty and told me to tow the car to the local dealership for them to diagnose the vehicle to ensure it was the timing chain. I left a message for Sean Finn which wasn't returned but then was able to finally get him on the phone the next day. His attitude was borderline rude, combative and immediately after telling him about the issue was with the timing chain/N20 engine he informed me that they work on N20 engines all the time without this issue and he's never seen my car before so he can't verify it was maintained properly. He tells me to have the car towed to them and they will diagnose it. A few days go by and I don't hear anything, so I email Sean to ask what is going on with my car. He responds and says he needs authorization for $165 for them to look at the car, but that will be refunded if it's determined to be a timing chain issue. I say no problem, go ahead. A week goes by and I hear nothing. Once again I email Sean and he says the will do the diagnostic the next day. After all this time he finally gets back to me to say that my number one cylinder has piston wall damage from oil not getting to the cylinder properly and it wasn't the timing chain, but can provide no reason why this type of damage occurred or an other information. He also stated the timing chain was not loose which is a straight out lie when I saw with my own eyes the play on the chain at my technician. When I countered with a timing chain skipping/seized and the connecting rod is grinding into slivers and is choking out the oil pump OF COURSE there is resulting piston wall damage from lack of oil he just kept repeating how good his mechanic is there and how my guy doesn't know what he's talking about until I hung up. So I'm apparently out of getting my car fixed under the warranty I'm entitled to on a half-baked denial of the issue when I have another technician who's clearly laid out multiple reasons why this is a timing chain issue. Sean Finn is a disgrace to the BMW brand and is a liar.

Written By: Nick J

April 02, 2021

We wanted a CPO X3M40i and could not find the car locally in Nova Scotia. The X3 has an unusual amount of height in the cargo area with the seat folded when compared to competitors (35 in/89 cm) we needed for our three lanky, overgrown standard poodles. Many dealers we contacted during our search had difficulty disclosing info on vehicles they supposedly had in inventory. Basic questions posed were often ignored although we attempted to convey our intent to purchase. Kyle Black responded immediately to all of our queries, providing info beyond the specification sheet, advising us the previous owner of our car was a long-standing customer who bought another BMW. He also sent close up photos of wear and tear items we would not have noticed otherwise, thereby securing our trust and confidence through total transparency. He certainly underpromised and over delivered. The vehicle was immaculate when it arrived and Kyle even surprised us with a swag basket of BMW goodies we did not expect. Michelle SanGermano made the transaction fluid and informed us of a BMW unlimited kilometre extended warranty package that fit our needs perfectly. Can’t wait to pack our mutts and bikes for the three hour trip to PEI. 6 stars to BMW London.

Written By: Kirk T

March 18, 2021

I’ve had my car serviced here 12 times and each time it’s a wonderful experience.

Written By: Natalee B

March 12, 2021

Great Service and Friendly Staff.

Written By: Larry H

March 09, 2021

A special thank you to Kris Fairweather in the service department for excellent customer service and updates along the way on my X1! Also a pleasure dealing with Matthew and Wayne in parts and accessories! I highly recommend BMW London for excellent service work and customer service! Thank you again everyone!

Written By: Rosalyn D

February 12, 2021

Written By: Arlene M

February 02, 2021

Parking lot is a pain. Otherwise fine.

Written By: Andrew C