North Bay Mazda

June 29, 2018

Written By: Ford K

June 29, 2018

Written By: Ford K

June 22, 2018

I purchased a used vehicle from North Bay Mazda in January 2018. On the ad, it described the vehicle as LOADED, air conditioning, etc. I test drove the vehicle for a short period and it seemed fine. I had to be heavily convinced to purchase the warranty by way of dramatic price reduction since the integrity of the vehicle should be backed by the make and dealership, but after much deliberation, I decided it was worth it. I was told that I could bring the vehicle into any Palladino dealership for service, which was another major reason for my purchase of the warranty. After purchasing and driving the vehicle for a couple weeks during peak winter season, I noticed the heat production was severely lacking. I brought the vehicle to Palladino Chrysler in Sudbury, who diagnosed the issue and told me they needed to order parts and that they would get back to me once they were in. I'm still waiting for their call. I made due and as winter became summer I noticed the air conditioning was non-functional as well. I brought the vehicle to Palladino Honda in Sudbury since Palladino Chrysler blew me off. They diagnosed the vehicle and told me that I needed to take the vehicle to a Nissan dealership and that my universal warranty should be accepted anywhere. I made myself an appointment with Nissan Sudbury, brought my vehicle in, and showed them my warranty. They said I may have to pay for the diagnosis since they aren't Palladino. I said I was told to come here by Palladino and that my warranty was universally accepted. They said they'd try to put through a claim for all expenses. Upon picking up my vehicle, I was told I was responsible to pay a $270 diagnostic fee. I went back to Palladino Honda and told them that I was expected to pay a diagnostic fee as a result of their advisement. The Service Advisor told me that I should have had them sublet the work to Nissan through Palladino Honda. Being that I was dealing with the same Service Advisor the whole time, why didn't she sublet the work to Nissan after the initial diagnosis rather than tell me to go to Nissan myself? These issues should have been non-existent upon purchase, and these issues should be rectified regardless of whether or not I purchased the warranty. The estimate for the repairs of the climate issues alone were upward of $12,000. THIS SHOULD HAVE BEEN TAKEN CARE OF PRIOR TO MY PURCHASE. YOU CANNOT ADVERTISE THAT A VEHICLE IS LOADED, AND SPECIFICALLY STATE SOMETHING AS MENIAL A FEATURE AS 'AIR CONDITIONING' WHEN IT DOES NOT FUNCTION. THIS SHOULD NOT EVEN BE A WARRANTY CLAIM AND I SHOULD NOT BE WITHOUT THESE FEATURES AS PALLADINO CONTINUES TO DROP THE BALL ACROSS SEVERAL LOCATIONS FOR MONTHS AT A TIME. I brought the vehicle back to Palladino Honda and told them that I'm not leaving until this issue is resolved. They diagnosed the vehicle again, but an appraiser was not available so I'll have to bring it in yet another time. I work in the auto industry and decide from which dealerships hundreds of our company vehicles will be purchased at a time, and I know service centres cringe at servicing vehicles that weren't purchased at that particular dealership. I am a member of this industry and possess many contacts onto which I hold influence. If this is not dealt with promptly, I will make my opinion widespread unless Palladino does something to change my tune very quickly. I will hire an auto fraud attorney and I will take Palladino for every penny and then some for my trouble if my vehicle is not functioning as originally advertised in the next few weeks. Awful, awful service, and this is coming from someone who is both sympathetic and empathetic to how difficult the automotive customer service industry can be – that is the SOLE reason I've been patient for the last 6 MONTHS! But I'm at my wits end, and this needs to be made right IMMEDIATELY! DISGUSTED!

Written By: BB B

June 22, 2018

I purchased a used vehicle from North Bay Mazda in January 2018. On the ad, it described the vehicle as LOADED, air conditioning, etc. I test drove the vehicle for a short period and it seemed fine. I had to be heavily convinced to purchase the warranty by way of dramatic price reduction since the integrity of the vehicle should be backed by the make and dealership, but after much deliberation, I decided it was worth it. I was told that I could bring the vehicle into any Palladino dealership for service, which was another major reason for my purchase of the warranty. After purchasing and driving the vehicle for a couple weeks during peak winter season, I noticed the heat production was severely lacking. I brought the vehicle to Palladino Chrysler in Sudbury, who diagnosed the issue and told me they needed to order parts and that they would get back to me once they were in. I'm still waiting for their call. I made due and as winter became summer I noticed the air conditioning was non-functional as well. I brought the vehicle to Palladino Honda in Sudbury since Palladino Chrysler blew me off. They diagnosed the vehicle and told me that I needed to take the vehicle to a Nissan dealership and that my universal warranty should be accepted anywhere. I made myself an appointment with Nissan Sudbury, brought my vehicle in, and showed them my warranty. They said I may have to pay for the diagnosis since they aren't Palladino. I said I was told to come here by Palladino and that my warranty was universally accepted. They said they'd try to put through a claim for all expenses. Upon picking up my vehicle, I was told I was responsible to pay a $270 diagnostic fee. I went back to Palladino Honda and told them that I was expected to pay a diagnostic fee as a result of their advisement. The Service Advisor told me that I should have had them sublet the work to Nissan through Palladino Honda. Being that I was dealing with the same Service Advisor the whole time, why didn't she sublet the work to Nissan after the initial diagnosis rather than tell me to go to Nissan myself? These issues should have been non-existent upon purchase, and these issues should be rectified regardless of whether or not I purchased the warranty. The estimate for the repairs of the climate issues alone were upward of $12,000. THIS SHOULD HAVE BEEN TAKEN CARE OF PRIOR TO MY PURCHASE. YOU CANNOT ADVERTISE THAT A VEHICLE IS LOADED, AND SPECIFICALLY STATE SOMETHING AS MENIAL A FEATURE AS 'AIR CONDITIONING' WHEN IT DOES NOT FUNCTION. THIS SHOULD NOT EVEN BE A WARRANTY CLAIM AND I SHOULD NOT BE WITHOUT THESE FEATURES AS PALLADINO CONTINUES TO DROP THE BALL ACROSS SEVERAL LOCATIONS FOR MONTHS AT A TIME. I brought the vehicle back to Palladino Honda and told them that I'm not leaving until this issue is resolved. They diagnosed the vehicle again, but an appraiser was not available so I'll have to bring it in yet another time. I work in the auto industry and decide from which dealerships hundreds of our company vehicles will be purchased at a time, and I know service centres cringe at servicing vehicles that weren't purchased at that particular dealership. I am a member of this industry and possess many contacts onto which I hold influence. If this is not dealt with promptly, I will make my opinion widespread unless Palladino does something to change my tune very quickly. I will hire an auto fraud attorney and I will take Palladino for every penny and then some for my trouble if my vehicle is not functioning as originally advertised in the next few weeks. Awful, awful service, and this is coming from someone who is both sympathetic and empathetic to how difficult the automotive customer service industry can be – that is the SOLE reason I've been patient for the last 6 MONTHS! But I'm at my wits end, and this needs to be made right IMMEDIATELY! DISGUSTED!

Written By: BB B

June 21, 2018

Once again I received excellent service from from the staff at Mazda. Thank you.

Written By: Tim M