North Bay Mazda

April 07, 2021

I honestly cannot recommended them at all, my entire experience with them has been nothing short of rotten. It almost feels like an elaborate prank at this point. First, they sold me a broken car. I can only imagine they cleared the EVAP code and pushed it out the door because shortly after picking it up, the check engine light/evap code came up. When going for my first fill up, I discovered that the tank could not vent so when the tank "burped" for lack of a better term, it splashed gas all up and down my body. $300+ fix. Then I went to get my summer tires switched over only to find that they lost them/can't find them/never got them from the previous owner. Eventually they find a set of tires to give me and put those on the steels but not before dragging an air hose across my hood, significantly scratching the car. After buying a set of rims to use as a summer set, I go back in the fall to have the winters put on, but instead of putting them onto the empty set of steels, they swapped them onto the summer rims. I go back the next day to get everything swapped over the right way. Then just this week, I come to simply pick up my summers, and they try to hand me just tires and send me on my way. After they finally find my rims and get them on the car with the proper tires, I find that they did absolutely nothing to protect my rims while they were in their care! They came back to me severely scuffed and chipped. I'm completely done, with north bay mazda. Find somewhere that doesn't treat their customers like a joke.

Written By: Donovan M

April 05, 2021

Written By: Leeanne S

March 15, 2021

We are very pleased with our recent CX-9 purchase from North Bay Mazda. Very stress free purchase. Cody was an excellent saleman, very respectul and knowledgeable with the Mazda line of vehicles. I do not think there was 1 question pertaining to the vehicle that he could not answer. Would definitely recommend North Bay Mazda to anybody out there currently searching for a vehicle. Thanks again!

Written By: C G

November 23, 2020

Sometime efficient, sometimes not! Read small print always!!

Written By: Alicia M

November 23, 2020

Sometime efficient, sometimes not! Read small print always!!

Written By: Alicia M

November 17, 2020

I bought a used 2018 Mazda 3 from Justine in May 2020. I am from out of town and her communication was deplorable, causing more issues than needed when I planned to pick it up. She promised me a paint pen as there was a small mark in the paint under the door handle. "I will mail it out right away, we just don't have any in stock" -- it took multiple emails and phone calls weeks later for her to remember to mail it to me. When I got the car home I noticed to that it had not been cleaned properly from the original owner. To the extent of there being dried, sticky residue FILLING the cup holders in the back seat console that folds down. Now, I just got the (brand new- purchased from dealer with the car) winter tires put on and the mechanic tells me that they are faulty as there is a wobble into the front right that he cannot fix completely with a balance or rotate. I also went to use my second key fob (that I have not used since purchase and it has been safely stored) and notice that it doesn't work at all and there is a huge crack in it, and dirt all inside the battery area. I would not recommend this dealership AT ALL. Justine did not take the care and consideration into this sale - it was an after thought and customer service was subpar.

Written By: Jessica L

November 17, 2020

I bought a used 2018 Mazda 3 from Justine in May 2020. I am from out of town and her communication was deplorable, causing more issues than needed when I planned to pick it up. She promised me a paint pen as there was a small mark in the paint under the door handle. "I will mail it out right away, we just don't have any in stock" -- it took multiple emails and phone calls weeks later for her to remember to mail it to me. When I got the car home I noticed to that it had not been cleaned properly from the original owner. To the extent of there being dried, sticky residue FILLING the cup holders in the back seat console that folds down. Now, I just got the (brand new- purchased from dealer with the car) winter tires put on and the mechanic tells me that they are faulty as there is a wobble into the front right that he cannot fix completely with a balance or rotate. I also went to use my second key fob (that I have not used since purchase and it has been safely stored) and notice that it doesn't work at all and there is a huge crack in it, and dirt all inside the battery area. I would not recommend this dealership AT ALL. Justine did not take the care and consideration into this sale - it was an after thought and customer service was subpar.

Written By: Jessica L

November 08, 2020

Darren was amazing.

Written By: J T

November 08, 2020

Darren was amazing.

Written By: J T

November 07, 2020

The staff at North Bay Mazda are Awesome! They are very friendly and welcoming. My daughter had a remote start installed on her vehicle and they even washed her car after they were done. Excellent Service! We highly recommend their Sales and Service department!

Written By: Syl S