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Tony Graham Lexus

299 W Hunt Club Road , Ottawa, ON, K2E 1A6

Member since December 20, 2013

299 W Hunt Club Road Ottawa ON K2E 1A6

Overall Score

4.5

Tony Graham Lexus

227 Reviews

49
Tony Graham Lexus

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Tony Graham Lexus Tony Graham Lexus
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December 06, 2019

What a terrific experience. I’ve owned Toyota’s my whole life and I never imagined that I could ever enjoy a Lexus. Dwayne Neilson truly treated us like family and helped us understand all the options available to us so....we could make the right decision for our family. Thank you Dwayne and the Lexus team for making this dream come true!

Written By: Jennifer H

Tony Graham Lexus responded on December 12, 2019

Hey Jennifer, Thank you so much for taking your time to write us a review. Grateful to be a part of making your dream come true. Congratulations on your first Lexus and welcome to Tony Graham Lexus family. Sincerely, Thomas O'Keefe General Sales Manager Tony Graham Lexus 613.225.2223 X 621 tokeefe@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
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November 16, 2019

Written By: Sue G

Tony Graham Lexus responded on November 26, 2019

Hey Sue, Thank you so much for the 5 star rating. I am glad you had a pleasant experience at Tony Graham Lexus. Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
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November 15, 2019

Although a bit on the expensive side I find the the staff here are very friendly. I don't think the mechanics communicate well with the staff at the front desk because the information I got conflicted with what they actually changed in my vehicle. It is easy to drop off your vehicle and pick it up at this location and the valet who drives you to work is very very friendly.

Written By: Greg J

Tony Graham Lexus responded on November 26, 2019

HI Greg, Thank you for the kind words and thank you for the feedback. We will share it with the service team. Have a great day Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
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November 10, 2019

What can I say. When we decided to look for a car we would never think that it would lead us to Lexus. But, we always talk about experiences and service as a community, Tony Graham Lexus blew our expectations completely away. From walking into the showroom we immediately felt like family. Tan Vo helped us through this wonderful experience. It made this experience amazing. We felt like family and now we are part of the Lexus family. If you are looking to buy a car, give Tan a call, he is fair and honest and he will take amazing care of you I am sure.

Written By: Richard S

Tony Graham Lexus responded on November 16, 2019

Hey Richard, Thank you so much for taking your time to write us a review. As part of the Tony Graham family, our mission is to be the best dealership you have done business with. Congratulations on your new Lexus and welcome to the Tony Graham Lexus family. Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
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October 18, 2019

Just leased our Lexus NX 2020 from Tony Graham Lexus. Highly recommend Tan Vo - he made the whole process enjoyable for us. Every time we have a question, he immediately can be reached by text. Very professional!

Written By: Denys S

Tony Graham Lexus responded on October 22, 2019

Hi Denys, Thank you so much for the review. It is our endeavor to be the best dealership you have done business with and I am glad Tan Vo was able to help you out. Congratulations on your NX 300 and welcome to the Tony Graham Lexus family. Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
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October 17, 2019

Great experience purchasing my vehicle from Mr. Blum. He was very considerate of my time and needs!

Written By: Steven D

Tony Graham Lexus responded on October 19, 2019

Hey Steven, Thank you so much for the review. It is our endeavor to be the best dealership you have done business with and I am glad Maurice was able to help you out. If there is anything we can do to earn the 5-star rating, please do let us know. Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
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September 09, 2019

We purchased our first Lexus for my wife in April and what an amazing experience it has been. From discussing the needs to test driving and all the way to service appointments, our experience has been impeccable! We worked with Maurice Blum and he really changed my perspective in car shopping. Very friendly, polite and knowledgeable. He was so honest and transparent that I initially I could not believe him. Ever since I have recommended two family members to him and they both had the same great experience as mine. I know where I am getting my next car and I sure am not going back to the luxury dealer right across them on the road!

Written By: Saeid G

Tony Graham Lexus responded on September 17, 2019

Hi Saeid, Thank you for taking your time to write us a review of your experience at Tony Graham Lexus. I'm happy to know you and your family also had a hassle-free experience at Tony Graham Lexus. I'm glad Maurice was able to change your perspective of car shopping. Welcome to the Tony Graham Lexus family Saeid. Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
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September 04, 2019

I have had some rattle issues with my sunroof due to high pressure blower of a car wash. I took my car to Bel Air and the mechanic looked at and could not repair it. He sent me to the Toyota body shop on McArthur. There the manager quoted me over $1000 plus taxes no parts and my car would have to be in body shop for 5 business days which meant renting a car. I then took my car to TonyGraham Lexus on Hunt Club for wheel alignment and asked them to look at my sunroof. Well it took the mechanic to tightened something in my sunroof and my card drives like a top. It cost me 1 hour labour vs thousands of dollars. It was fast and I would like to thank Derick and Alex for taking care of my issues and the great technical skills of David the mechanic. I find with this dealership they have honesty integrity technical support team. Chris who overseas it all has a great team behind him. I would definitely recommend this dealership for service and buying a great car. Thanks Marc Dionne Ottawa

Written By: Marc D

Tony Graham Lexus responded on September 17, 2019

Hi Marc, Thank you so much for such a raving review! We are so pleased that we were able to assist you with taking care of such a frustrating issue. Thank you for trusting Tony Graham Lexus for all of your vehicle needs. Kind regards, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
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August 22, 2019

Written By: Heerak P

Tony Graham Lexus responded on August 24, 2019

Hi Heerak, Thank you for the review. If there is anything we can do to to improve our services to a 5-star rating please let us know. Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
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August 14, 2019

The guys in parts were just terrific

Written By: Gronk G

Tony Graham Lexus responded on August 15, 2019

Hello G, Thank you for the 5-star review. I'm glad you had a pleasant experience with the team in the parts department at Tony Graham Lexus Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com

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