Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus729 Reviews
53Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 17, 2025
Written By: Ranner
December 10, 2025
I would like to thank the general manager for addressing all my concerns and providing superior service. Thank you.
Written By: Stan
Thank you for your feedback! We’re glad to hear that our General Manager was able to address your concerns and provide the level of service you deserve. We truly appreciate your trust and thank you for choosing Tony Graham Lexus! Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
December 02, 2025
I would like to express my sincere appreciation for Michael Eng at Tony Graham Lexus. Michael was incredibly professional, patient, and supportive throughout the entire process. His professionalism and dedication made the experience truly enjoyable. I highly recommend Michael to anyone looking for outstanding service at Tony Graham Lexus.
Written By: Soheyl Z
Thank you for sharing your thoughtful review. We’re delighted to hear that Michael provided such professional, patient, and supportive service throughout your experience. His dedication to delivering an enjoyable and seamless process truly reflects the standard we strive for at Tony Graham Lexus. We sincerely appreciate your recommendation and look forward to welcoming you again in the future. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
November 27, 2025
We would like to wholeheartedly recommend Tony Graham Lexus and commend ZJ Li (Li), Product & Finance Specialist for providing an outstanding customer experience during our recent purchase of a new Lexus. From start to finish, ZJ was consistently responsive, approachable, and genuinely attentive to every question and concern we had. What truly set ZJ apart was the dedication to going above and beyond—ensuring every detail of the buying process was smooth, explaining features clearly, and making sure we felt confident and valued throughout. It’s rare to encounter such professionalism combined with genuine care, and ZJ Li exemplifies the highest standard of customer service. We are extremely grateful and confident in recommending ZJ to anyone looking for a seamless, exceptional Lexus experience.
Written By: Shawn K
Thank you for sharing such a thoughtful and heartfelt review. We’re delighted to hear that your experience at Tony Graham Lexus was exceptional from beginning to end. Li’s responsiveness, professionalism, and genuine care truly embody the level of service we strive to provide, and it’s wonderful to know he made every step of your purchase smooth, clear, and enjoyable. Your kind words mean a great deal to our team, and we’re grateful for your confidence and recommendation. Thank you for choosing Tony Graham Lexus — we wish you many enjoyable miles in your new vehicle, and we look forward to welcoming you again in the future. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
November 25, 2025
I’ve bought a lot of cars over the years and the experience I had at Tony Graham was definitely among the best. I love that you only deal with one person throughout the entire process, unlike most dealers where you have to deal with a salesperson, a sales manger and a finance manager and by the end you’re exhausted from repeating yourself to 3 different people. Special shoutout to my salesperson Tan Vo for all the work he did to make my relatively complicated deal work. He was super patient, always responsive (even during non business hours) and just overall really easy to deal with. When I asked fairly for items to be included in the deal, he always either said yes or met me halfway. I never ever got a flat out “no” and that’s exactly what I look for in a salesperson. He even threw in stuff that he knew I would need at no extra cost. He is obviously looking at the big picture and trying to develop a relationship where a customer will continue to return to see him for future purchases or will refer friends/family. I wish more salespeople worked this way instead of looking at each sale as a one time deal. When I was initially shopping around, I also visited Belair Lexus and the brief experience I had there was significantly inferior to Tony Graham. Thank you to Tan and the Tony Graham team for a great sales experience from start to finish.
Written By: Nish G
Thank you for taking the time to share such an outstanding and thoughtful review. We’re truly honored to hear that your experience at Tony Graham Lexus ranks among the best you’ve had over the years. Our one-person sales process is designed exactly for the reason you mentioned — to make the buying journey simpler, more transparent, and far less exhausting — and it’s wonderful to know it made a real difference for you. We’re especially thrilled to hear how well Tan supported you throughout your purchase. His patience, responsiveness, fairness, and commitment to building long-term relationships are exactly what we strive for in our guest experience. It’s great to know he went above and beyond to make a complex deal seamless and to ensure you felt taken care of every step of the way. Your recognition means a lot to our entire team, and we’re grateful for your trust. Thank you again for choosing Tony Graham Lexus — we look forward to being here for you, your future vehicles, and anyone you send our way. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
November 24, 2025
I’d like to extend my sincere appreciation to Steve O for his exceptional support in helping me find the perfect SUV for my growing family. His expertise and commitment to delivering a seamless experience truly stood out. I also want to recognize Chris Carey for going the extra mile—joining me on a road test, quickly diagnosing the issue I was experiencing with my rear brakes, and resolving it without hesitation. Your dedication to customer satisfaction is outstanding and greatly appreciated!
Written By: Allen k
Thank you for taking the time to share such a thoughtful review! We’re delighted to hear that Steve provided exceptional support in helping you find the perfect SUV for your growing family. His expertise and commitment to a seamless experience truly reflect the service we aim to deliver. We’re also very pleased to hear that Chris went the extra mile — joining you on a road test, identifying the brake concern right away, and ensuring it was resolved promptly. Your recognition means a great deal to both of them and to our entire team. Thank you again for choosing Tony Graham Lexus . We’re grateful for your trust and are always here to support you! Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
November 05, 2025
One of the best customer services. They went above and beyond even to help me with fixing my mats. You can trust Lexus team
Written By: Stan U
Thank you for your kind words! We’re delighted to hear that our team went above and beyond to make your experience exceptional — even in the small details. Providing trusted, personalized service is what we pride ourselves on at Tony Graham Lexus. We truly appreciate your trust and look forward to welcoming you again soon! Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
October 29, 2025
Tony graham lexus is where I usually service my car, you shall get excellent and professional service there, always ask for CHRIS, he will go extra mile to ensuring that your problems are resolved, he’s a very pleasant man , very professional, knowledgeable and kind. He’s the Ambassador of Tony graham LEXUS .
Written By: BISI O
Thank you for your thoughtful review and kind words! We’re delighted to hear that Chris consistently provides exceptional care and embodies the level of professionalism and hospitality we strive for at Tony Graham Lexus. Your trust and recognition mean a great deal to us. We’ll be sure to share your wonderful feedback with Chris and the team — thank you for being a valued guest! Sincerely, Thomas O'Keefe General Manager Tony Graham Lexus
October 22, 2025
Just picked up my new 2026 RX-350h and extremely pleased with the whole process. Our salesman, Michael, was extremely professional, friendly and helpful explaining and setting up the vehicle's features. The vehicle was spotless and ready for pickup per our agreement. I was also very pleased with my trade-in's value. I will definitely recommend Michael and Tony Graham Lexus to friends and family!
Written By: Paul H
Thank you for your wonderful review! We’re delighted to hear that Michael provided such a professional and friendly experience, ensuring your new RX 350h was perfectly prepared and ready to enjoy. We’re also glad you were pleased with your trade-in and the overall process. Congratulations on your new Lexus, and thank you for recommending Michael and the Tony Graham Lexus team! Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
October 03, 2025
Written By: minh p
