Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus630 Reviews
51Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 09, 2024
I don’t leave reviews usually unless it’s a 5 star review but sadly this isn’t the case. Service is the worst I’ve experienced in my life. Took my family car in for “service 1” and that costed me $630 for cleaning the brakes not even an oil change. I own a 2020 Mercedes C63s and was never charged anything like that before and when it’s a big check it’s usually something major. On the other hand, Lexus services are a scam and would never in my life be going back there unless i’m buying a car and that’s about it. Be aware people, take your cars to other garages for your services. Tuned Motorsports is a place I would recommend for higher end cars for great prices and guys know what they’re doing with full warranty on their work.
Written By: Nasser A
Hello Nasser, Thank you for the review, I would like to get some more information on your visit could you please reach out to me at your convivence at ccarey@tonygraham.com Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
January 06, 2024
We just purchased our second vehicle from Tony GRAHAM and were very pleased. Our salesman Martin Finnagan was very knowledgable, helpful and was a Pleasure to deal with. Comparing to other dealerships we have visited, The Tony Graham's experience exceeded all the others . We Left feeling Happy and well taken care of. Thank you!
Written By: Georgina F
Hello Georgina, Thank you for choosing Tony Graham Lexus for your second vehicle purchase! We're delighted to hear about your positive experience with Martin Finnagan. We appreciate your kind words and are thrilled to know that our dealership exceeded your expectations. If you ever need further assistance or have questions, feel free to reach out. Safe travels, and thank you for your continued trust in Tony Graham Lexus! Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
January 05, 2024
Written By: Varuna D
Hello Varuna, Thank you for taking the time to leave us a five star review. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
December 13, 2023
This is my second Lexus from this dealership and I just love the customer service! My last RX350 was completely serviced by this location and they have a top-notch crew (Thanks Chris!). Even after a decade it looked great. However I wanted to downsize and get a hybrid. My sales rep was Zhenjia Li and the service was stellar from start too finish. Ordered in December and my beautiful UXH arrived in April. Love the nori green colour and the light leather seats. Perfect for me.
Written By: Jennifer N
Hello Jennifer, Thank you so much for choosing Tony Graham Lexus once again for your automotive needs! We're thrilled to hear that your experience with us has been a pleasant one. Congratulations on your new Lexus UXH! Your loyalty and kind words mean a lot to us, and we truly appreciate you taking the time to share your positive feedback. If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to continuing to exceed your expectations and providing you with exceptional service for many years to come. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
December 12, 2023
Friendly, clean and courteous. But TOO much canned country music!
Written By: Mitchell L
Hello Mitchell, Thank you Mitchell for the review, and the kind words. And we'll be switching up the music soon! Have a great day! Thomas O'Keefe General Manager Tony Graham Lexus 613.225.2223
December 08, 2023
This place is great! They have exceptional service, very reasonable prices and always take care of my SC!
Written By: Pavel G
Hello Pavel, Thank you so much for your fantastic review! We're thrilled to hear that you appreciate our exceptional service and find our prices reasonable. Your satisfaction is our top priority, and we look forward to serving you again in the future. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
December 01, 2023
Changed to 5 star, there seemed to have been a miscommunication and they have very well taken care of me. Thank you so much.
Written By: Kevin D
Hi Kevin, Thank you for meeting with me today. I'm glad we were able to get this issue resolved and I apologize for the misunderstanding. Thank you again for choosing Tony Graham Lexus. Sincerely, Thomas O'Keefe General Manager Tony Graham Lexus
November 28, 2023
Written By: Lolita S
Hello Lolita, Thank you for taking the time to leave us a five star review. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
November 25, 2023
I get alot of my service done here, everyone is extremely professional. Service department is great and the loaner car program is excellent.
Written By: Noah G
Hello Noah, Thank you for your kind words! We appreciate your continued trust in our service department and are glad you find our team to be extremely professional. We're delighted that you're pleased with our loaner car program. If you ever need any assistance from us, feel free to reach out. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
November 12, 2023
Exceptional service, professional people
Written By: Cezar A
Hello Cezar, Thank you for your kind words! We're delighted to hear that you received exceptional service from our professional team at Tony Graham Lexus. If you ever need assistance in the future, we're here for you. Drive safe! Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
