Experience Hyundai
15 Mount Edward Road , Charlottetown, PE, C1A 5R7
Member since March 12, 2015
15 Mount Edward Road Charlottetown PE C1A 5R7Overall Score
Experience Hyundai1010 Reviews
599Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 25, 2023
Bought a new to me used vehicle from the team at Experience Hyundai and what a phenomenal experience (no pun intended) The staff here are fantastic and will go above and beyond to make sure your buying experience is seamless and efficient!
Written By: Devin R
Thanks so much Devin for the kind words! We are thrilled that you enjoyed your experience and hope you enjoy your new vehicle.
Horrible service…
November 14, 2023
They don’t care about the customers needs. as long as it’s money in their pocket. Put a new inspection sticker on a car that needed 3000$ worth of work when I took it to my mechanic. Oh and they wouldn’t let me in the garage to even see what was replaced. Then acted like it was normal to need that much work after an inspection sticker was put. In my opinion they’re crooks. What would have happened if I bought that car. The car was already thousands of dollars over priced. Don’t shop here. They don’t care. They just want your money and to ruin your credit scores.
Written By: Emma
Related Staff:
There are no staff members associated with this review.
November 07, 2023
Bought a brand new Kona N loving it, staff is awesome to deal with.
Written By: depen d
Thank Depen for the amazing review! Enjoy your Kona N!
October 30, 2023
I have had a very bad experience with the service department at this location. Everyone I spoke to was quite unhelpful and rude. I hope no one ever has to deal with them. Run from this org except you have no other options.
Written By: J F
We are sorry to hear about your unpleasant experience at our dealership and apologize for the interactions. It is rare that we hear of our staff as rude or unhelpful and we will be looking into this situation. We would love an opportunity to understand your experience further. Please contact us at (902) 569-2277 at your earliest convenience.
October 06, 2023
The customer service was excellent shout out to Chris Murray and Andrew Arsenault for there patience in answering all our questions. It was a great experience to buy a car at this dealership.
Written By: Louise H
Thanks Louise for the wonderful review! We are thrilled that Chris and Andrew were able to make your experience so enjoyable.
September 27, 2023
Absolutely the worst!!! Don’t contact these guys and waste your time. Me and my husband called in just to ask questions about the process of financing and buying a vehicle. The sales person I talked to was extremely rude, not willing to give any information and hung up the phone as I was talking. They seem to not know anything about cars and their customer service is terrible. Therefore, I definitely DO NOT recommend this place. Be careful and be aware of these horrible dealerships.
Written By: Mahta V
Hello Mahta. We sincerely apologize for your experience with our dealership. It is never our intention to come off as rude and it is unacceptable. Thank you for bringing this to our attention as we will be sure to investigate into the interaction. This is a rare occurrence and we hope that we can still earn your business some day. To have your questions answered please ask for our General Manager, Moe Dayfallah and he will be happy to help you out. Sincerely, Experience Hyundai
August 09, 2023
Written By: Dilpreet s
Thanks Dilpreet for the great review!
August 08, 2023
Leased a 2023 Elantra preferred about 2 weeks ago. Corey the sales consultant is always professional and friendly, and he is very knowledgeable about the vehicles he sells. He provides quality customer service. Andrew the finance manager was also very easy to deal with, explained the lease contract clearly, and was very transparent with the process. This has been probably the easiest experience I have had leasing a vehicle. Thanks to both Corey and Andrew for making the experience easy and painless. Steffen and Nancy Hood
Written By: Steffen H
Thank you Steffen for the wonderful review! We are thrilled that Corey and Andrew were able to make leasing your new Elantra an easy and enjoyable experience. Thank you for choosing Experience Hyundai and we hope to see you again soon!
July 25, 2023
What a terrible experience i had today . My hyundai elantra. 2022 developed a snag . I went there so that they can take a look at it but after diagnosis my vehicle was kept and i was told no rental or substitute car will be issued as they don’t have any … like seriously how unprofessional you guys have to be ?? You expect customers to understand your situation?? When I’m the one with out vehicle and missing my work .. loosing both time and money . I use to think GM is terrible at giving customer service but experience hyundai is much worse … answer i got from your colleagues was « oh we don’t have any rentals or subsitute cars since covid » like its my problem ?? Why to brag about 5yr 100000km hyundai warranty when you guys cant afford rentals ?? Like if issue can’t be fixed for weeks you guys expect me to stay outta work ??? I commute daily 100+ kms To work .
Written By: Sunny M
We regret that your experience was anything less than satisfactory and apologize that we were not able to provide you with a loaner. We truly understand the inconvenience and wish we were able to provide this service. Unfortunately even if we wanted to pay for rentals from a rental service, rentals services are also going through major shortages. We are truly sorry about the situation and wish we were able to make it right. If you would like to discuss the situation further please contact our Service Manager at jthistle@experiencehyundai.com Sincerely Experience Experience
July 24, 2023
Absolutely disgusting service advisor. Rude and obviously knows nothing about cars. After 3 phone calls explaining the urgency, she still expected me to wait nearly 1 month to get my brakes done. She would not let me speak to a manager either. She also neglected to tell me that I would be unable to get them done elsewhere due to some electronic system that only Hyundai can access. This woman also LIED to me, stating they didn’t have the phone number for Summerside. Really?! Don’t bother going here, you will only have a negative experience.
Written By: mama (
Hello. We regret that your experience with our dealership was anything less than satisfactory and apologize for your experience. It is never our intention to come off as rude or uncaring of individuals situations. Unfortunately we are very booked up at the moment and wish we could help everyone faster. We regret that we dropped the ball and would like the opportunity to make it better. Please contact our Service Manager at jthistle@experiencehyundai.com at your earliest convenience. Sincerely, Experience Hyundai
