*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
August 17, 2021
I’m usually not a person who leaves reviews but I won’t hesitate to let everyone know what great service I’ve received from the Acura dealership and staff. I’ve leased three cars over the last four years and never had an issue with either of them.The three staff members who took care of me the most were Paul the GM, Dylan the Sales Associate and Sean the service manager. Anytime I had questions or needed my car taken care of these three gentlemen didn’t hesitate to help. For example when I had an appointment for an oil change the service department would call me the following day just to make sure that everything was done accordingly and that I was satisfied with the service. There’s many different car companies out there but what attracted me to stay with Acura was the outstanding service and care this company presented. Definitely recommend! Yaz.
Written By: Yaz S
Hi Yaz, Thank you so much for your review! We really appreciate your kind words and are so happy you have received great customer service from both the Sales & Service Departments!! Cheers! - Acura West Team
August 16, 2021
I was interested in a pre-owned vehicle at this dealership so I had my brother stop in as he was in the area on business. The vehicle was extremely clean and in great condition. Unfortunately, I live over 2 1/2 hours away from London, ON which made it difficult to coordinate a suitable time to arrange a test drive and trade in discussion. I dealt with Drew, who appreared to be very down to earth and easy to speak with. I forwarded all of my vehicle(trade in) information including pictures, mileage, options, etc, etc to him. He was amazed at my attention to detail, thoroughness of my email, the beautiful condition of my vehicle, and assured me that he and Paul ( the GM )were going to over the numbers for my vehicle and that they wanted to make sure that they do my truck justice as it was in incredible shape and a high demand vehicle. During this time, Drew reassured me that he will keep in contact with me as he was not working on the weekend. He did say that he will remain in contact with Paul the GM, relay the numbers to me, and contact me immediately if any thing should change and if the vehicle should sell. Well, I honestly never heard from either of these two people. Throughout this entire process, I honestly thought someone would have contacted me and asked me for a deposit which I would have gladly agreed to, to hold the vehicle as I was very serious about it. The following day I immediately noticed that the car I was interested in disappeared from the dealership's website and then shortly after, the Autotrader ad also disappeared. I realize that we are in difficult times currently and that used cars extremely in high demand, but I surely thought that either one of these people " sales manager or sales person ' would have contacted me to confirm my interest. A simple phone call is all it would have taken, and taking a deposit over the phone is no big deal...a real shame.
Written By: Joseph I
Dear Mr Infantino, Thank you for taking the time to voice your concerns over the way your situation was handled. Please accept my apologies for the lack of communication you experienced, which obviously culminated in a less than stellar opinion of our dealership. We aspire to be better than most and realize that a positive reputation is never to be taken for granted. We will strive to do better. Thank you again and please reach out to me should you wish to discuss this in further detail. I can be contacted at: email@example.com