Laurentian Chrysler
440 Falconbridge Rd, , Greater Sudbury, ON, P3A 4S4
Member since January 07, 2016
440 Falconbridge Rd, Greater Sudbury ON P3A 4S4Overall Score
Laurentian Chrysler1470 Reviews
737Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Not good!
April 28, 2021
Left 4 messages! After oil change was told my vehicle needs repairs and asked for details and quote by email. No return call! Horrible service lately. Been a customer for years ...
Written By: GARY
Gary, we apologize for the misunderstanding with the missed phone calls. We have spoken with Rikki who has confirmed she had spoken with you regarding this situation. If there are any further questions or concerns, please reach out to our Service Manager, Amy at 705-566-8400.
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April 28, 2021
Written By: Bob B
Thank you for the 5 star review, Bob!!
April 20, 2021
extremely unsatisfied with the service manager.
Written By: Randy W
Randy, we are sorry to hear your frustration. For any further questions or concerns, please reach out to our General Manager, Jason at 705-566-8400 to further discuss your experience .
April 20, 2021
Ricky and Curtis were very friendly and courteous and helped me keep my repairs to an affordable cost. At the same time they were able to identify things that could be done now and some repairs that I could put off and pay for at a later date. My only helpful tip to Laurentian Chrysler is to do a 360° video or camera capture scan of the vehicle as it comes in. And when suggesting repairs, show pictures or video of broken links, loose support control arms and discoveries the mechanics make to the clients. Join the 21st century and be more interactive with your clients. It would go along way in helping to show the problems once under the hood or below the vehicle.
Written By: Seth W
Seth, we really appreciate you taking the time to share your feedback and experience with our Service team. We are glad to hear that Ricky & Curtis were able to best help you out with your vehicle. Thank you very much!
Tires
April 07, 2021
I’m glad I hadn’t had an appointment for my vehicle I simply dropped off two tires and rims for a tire swap at 9am I received a call back at 4:40 that they were ready. I can understand that you might be busy,but when a customer is in for service that would only take an hour and that’s an exaggeration and receives a call 7 hrs & 45min later. That’s not good service! This has nothing to do with the service agent,this falls on shop manager What’s the point in making an appointment early !
Written By: DARREN A
Darren, we are sorry to hear about your experience. We have spoken with our Service Manager & Advisor who have confirmed they had spoke with you regarding leaving your vehicle for the day at time of drop-off. We apologize for the misunderstanding. For any further questions or concerns, please reach out to our Service Manager, Amy at 705-566-8400.
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My 4th truck from Laurentian
April 07, 2021
This is my 4th truck I’ve bought at Laurentian and i am always 100% satisfied with the attention to detail and service !! Great work and service!
Written By: TERRY J
Terry, thank you very much for your continuous loyalty. We hope you love your new truck and hope to see you soon. We appreciate it!
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March 27, 2021
Written By: Phillip C
Thank you for taking the time to share your 5 star review ,Philip!
Repairs
March 26, 2021
Brought in Journey for 3rd time since January for check engine light problem. 02 Parts replaced and tune up done. Almost $3000 later, hopefully there will be no other issues.
Written By: ROMEO O
Romeo, thank you for taking the time to share your experience. We are happy to hear that our Service team was able to help you out and hope that there are no further issues with your Dodge Journey. For any further questions or concerns, please reach out to our Service Department. Thank you!
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March 25, 2021
I don't expect much from any dealership these days but I do expect some customer service. I failed to get that today. I needed a quote on a part. That's it. I called 8 times. I had to call an office in Toronto area eventually and they got me the answer within a minute. Now, Im going out of town for a service job that should have been done locally. Sudbury for ya.
Written By: Scott H
March 25, 2021
Written By: Lakbay-Lakbay n
Thank you for taking the time to share your review with us, Lakbay-Lakbay! We appreciate it.
