Laurentian Chrysler
440 Falconbridge Rd, , Greater Sudbury, ON, P3A 4S4
Member since January 07, 2016
440 Falconbridge Rd, Greater Sudbury ON P3A 4S4Overall Score
Laurentian Chrysler1470 Reviews
737Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
2.5 Hours for an Oil Change
July 07, 2021
This was my first service inspection after purchasing my vehicle back in January. I had set the appointment a week in advance for an oil change and inspection, but was left waiting 2.5 hours due to mechanics waiting on a filter. The Service Provider, Rikki-Lee Annett, was very understanding & apologetic, stating that they have mechanisms in place to ensure that they are prepared for all clients the day before, and did not understand why the filter wasn't in stock. I was also not notified of any other details regarding my inspection in person or reflected in the invoice (upon booking I asked for breaks to be looked at, etc.)
Written By: DENISE M
Denise, we apologize regarding the misunderstanding and longer wait time for your service. We have confirmed that our team has spoken with you regarding this and appreciate your understanding. We thank you for taking the time to share your experience as we appreciate the feedback. If there are any further questions or concerns, please reach out to our Service Manager, Amy at 705-566-8400.
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July 07, 2021
Written By: Brian E
Brian, thank you for sharing your awesome 5 star rating!
July 04, 2021
Fixed it first try, got me in in less than 24 hours. Downfall was I had to chase them to find out if it was diagnosed or fixed yet 8 hours after the appointment.
Written By: Jody I
Jody, thank you for taking the time to share your review. We apologize about the longer wait times and appreciate your feedback regarding this. Thank you again.
The local service staff are excellent. Its to bad Chrysler Canada did not have the same respect the local service advisors have for us buyers.
July 02, 2021
Its has been 3+ years to have the touch screen system repaired . Disappointing Chrysler Canada has let this go on for so long. Local dealership have done everything they can and its Chrysler Canada that is to blame. They have no problem selling vehicles with known issues, cashing our cheques. Getting fixes for my problem is very low on their priority . Thanks
Written By: JERZY
Jerzy, thank you for taking the time to share your experience with us - we appreciate the feedback. For any further questions or concerns regarding this please reach out to our Service Department at 705-566-8400. Thank you!
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Good customer service
June 23, 2021
This was our 2nd purchase with Derryk and like always he was great to deal with. Would definitely recommend!
Written By: DANIEL N
Daniel, thank you for sharing your experience with us! We are glad Derryck was able to help you find your 2nd vehicle - we appreciate the loyalty!
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Terrible vehicle service
June 23, 2021
Got a wheel alignment done and the steering was still NOT straight. Ontop of that, they charged me $145 to inspect my a/c unit that doesn't work and won't fix it under my warranty. They're trying to claim its the owner of the vehicles fault when its not! Its $958 to fix it. No wonder they're trying to make excuses.
Written By: ANDREW E
Andrew, we are sorry to hear about your experience. We have confirmed with our Service Manager that they have spoken with you regarding this situation. If there are any further question please reach out to Amy at 705-566-8400.
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Rude sales staff.
June 22, 2021
Sales staff needs to learn not to talk down to customers when their inquiring about a vehicle. And not leave them standing in the lobby for 15 min with out passing on a message to a co-worker. This is a result of poor communication among staff and poor attitude from the salesperson.
Written By: Abby
We are disappointed to hear about your experience with us. We have confirmed that our sales associate has reached out to you regarding this situation to further discuss. If there are any further questions or concerns please reach out to our General Sales Manager, Jean Luc.
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There are no staff members associated with this review.
June 10, 2021
Written By: Angela G
Thank you for leaving us a review, Angela!
June 09, 2021
Written By: James L
James, thank you for the 5 star review!
Had a great experience with both Andrew Currie and Brad Heinrichs.
May 26, 2021
Both the timing and trade in price made this a great time to move to a newer model. I love the Ram line and Andrew seemed as excited as I did in regards to the features on the truck I purchased. I enjoyed dealing with Andrew as he had a similar sense of humour and it made the purchase easier. Brad in financila also explained each detail of the contract and made the deal seamless as well. I would definitely recommend purchasing from Laurentian Chrysler and Andrew again.
Written By: ROBBIE A
Robbie, thank you for taking the time to share your vehicle buying experience! We are so glad to hear about your time with Andy & Brad. Enjoy your new truck!!!
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