Laurentian Chrysler
440 Falconbridge Rd, , Greater Sudbury, ON, P3A 4S4
Member since January 07, 2016
440 Falconbridge Rd, Greater Sudbury ON P3A 4S4Overall Score
Laurentian Chrysler1761 Reviews
740Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 24, 2018
Awesome service and very easy to talk with. They know there stuff and Calvin had me sold on a truck in minutes.
Written By: bruce v
Thank you for the great review, Bruce! We’re happy that you enjoyed our service and we appreciate your business!
Great
January 18, 2018
They did what I ask them to do. It was a simple fix thanks again. The key battery was dying.
Written By: KAREN A
Karen, we appreciate the awesome review! You're welcome and thank you for coming to Laurentian Chrysler!
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January 18, 2018
Slight problem with my new Laramie. Good as new
Written By: Mike P
Thank you for the 5-star review Mike!
good and bad
January 18, 2018
Service was excellent but the parking lot is horrible, no place to park when I dropped off my truck. Hopefully the new business will have better parking space
Written By: JACQUES E
Thank you for your feedback, Jacques! We're happy that you enjoyed our service!
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January 17, 2018
Stan did a great job! The sales manager was very helpful also. We were happy with the price and our trade in value as well. Thank you.
Written By: matt w
Thank you so much for your awesome review! We really appreciate it, Matt!
January 17, 2018
Stan did a great job! The sales manager was very helpful also. We were happy with the price and our trade in value as well. Thank you.
Written By: matt w
Thank you so much for your awesome review! We really appreciate it, Matt!
Very good. Prompt and honest communication.
January 17, 2018
Had warranty work done. Friendly and helpful service advisors. Would recommend this company. Shuttle service nice and quick made experience painless. Thanks
Written By: JACKIE
Thank you for the great review Jackie! We're happy that you had such a nice experience!
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Did not meet expectations
January 17, 2018
All staff were courteous and helpful, however the truck was not brought into the shop on the day of the appointment, communication from service department did not happen as committed and truck bumper parking assist sensor missing when I picked up my truck.
Written By: MIKE
Mike, we were disappointed to see this review. Our Service Manager Ray Duguay will be reaching out to you shortly to discuss this situation.
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Customer service severely lacking.
January 17, 2018
Booked test drive at dealer and was advised vehicles would be ready when I got there. Upon arrival, nobody knew anything about it. Eventually purchased a used vehicle. Second day I had the vehicle I had to bring it in to get power seat fixed. Was told someone would call when part was in. Nobody did. I had to go in. Seat was fixed. A month and a half later, the check engine light came on. Made an appointment and was told it was a faulty O2 sensor and was told I should take it to the brand dealer to fix as they were not going to fix it. Then the wipers needed replacement. They are " supposed" to be covered by Laurentian's 3 month promise to be replaced at no charge to me. Called to see if I needed to make an appointment. Was told by Andrew he would check to see if they had them and he would call me back. It has been over 24 hours and I have not received a callback. How long does it take to check on wipers?? Very frustrated by this lack of service.
Written By: BRUCE D
Bruce, we are very sorry to see this review. Our Service Manager Ray Duguay will be in touch with you shortly to discuss this situation.
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Nothing accomplished
January 17, 2018
Had appointment at 8:30 am to have battery saver mode checked out. Dropped truck off at 7:30. Drove by several times that morning and truck was still in same spot. Called at noon and was told they were busy and truck didn’t make it into shop and may have to reschedule. Got a call an hour later saying truck is ready. When I picked it up, was told they scanned for codes and checked batteries ( both of which I had already done and let them know) and when I went out to the truck the battery saver mode was on again. In my opinion, it was a complete waste of my time and I have a truck that half the time I can’t use the heated seats, steering wheel etc if it’s cold outside. All this on a two month old 2018 truck.
Written By: CHRISTOPHER M
Christopher, we were disappointed to see this review. Our Service Manager Ray Duguay will be contacting you shortly about this issue.
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