Finch Chrysler

March 15, 2019

Written By: Cindy O

March 15, 2019

Written By: Cindy O

March 15, 2019

I was very happy when I initially purchased my vehicle from Finch. I wasn't able to get the type of vehicle I wanted because of credit issues, but the salesman helped me find a vehicle better suited to my needs that I could afford. We even ended up getting my husband a new car from Finch shortly after I bought my Jeep. It's been about a year now and with my credit on the rise I started looking again for a truck. I emailed Finch's credit manager to ask about a loan payout document for my Jeep. He forwarded my email to a salesperson. I explained to the salesperson that I just needed the loan pay out info as I wasn't interested in any vehicles on their lot. He then proceeded to try to sell me a truck way out of my price range. The next morning I received a credit alert because he ran my credit without my permission. I emailed both the credit manager and the sales manager to inform them of what happened and have never heard back. This experience has completely changed my view of the dealership, I will never recommend them again, nor will I ever buy here again. It's been over a month and I still can't believe they would run my credit without my permission. And I never did receive a loan payout statement from them either, or even instructions on how to get it myself. 03/15/19: 3rd email sent to Mike Beernink to try to resolve issue. No response received as of yet.

Written By: sm5073

March 15, 2019

I was very happy when I initially purchased my vehicle from Finch. I wasn't able to get the type of vehicle I wanted because of credit issues, but the salesman helped me find a vehicle better suited to my needs that I could afford. We even ended up getting my husband a new car from Finch shortly after I bought my Jeep. It's been about a year now and with my credit on the rise I started looking again for a truck. I emailed Finch's credit manager to ask about a loan payout document for my Jeep. He forwarded my email to a salesperson. I explained to the salesperson that I just needed the loan pay out info as I wasn't interested in any vehicles on their lot. He then proceeded to try to sell me a truck way out of my price range. The next morning I received a credit alert because he ran my credit without my permission. I emailed both the credit manager and the sales manager to inform them of what happened and have never heard back. This experience has completely changed my view of the dealership, I will never recommend them again, nor will I ever buy here again. It's been over a month and I still can't believe they would run my credit without my permission. And I never did receive a loan payout statement from them either, or even instructions on how to get it myself. 03/15/19: 3rd email sent to Mike Beernink to try to resolve issue. No response received as of yet.

Written By: sm5073

March 14, 2019

If I could give zero stars I would. Avoid this place at all costs, their service department is run by a bunch of clowns who never have a clue what is going on .I've got a different answer to the same question every time I've asked, they don't know where to tell you to go for body shop warranties, they say you can't make an appt for an oil change, that you must come through the express lane, when you show up for you oil change you then get asked if you made an appointment. Regardless of appointment or not you're waiting at least an hour and a half for an oil change here. Then you make an appointment and take time offowork to show up for it and they say you don't have an appointment because someone forgot to enter it into the system, and that they can't do anything for you .it's a complete joke. Save your money folks and go somewhere with some competence . Luckily the service guy told me I don't HAVE to bring my Jeep for warranty to this dealership just because I bought it there and that I can go to any Chrysler dealership I want so bad service advice for finch buy great news for me so I won't ever have to deal with this place again!

Written By: Tiny .

March 14, 2019

If I could give zero stars I would. Avoid this place at all costs, their service department is run by a bunch of clowns who never have a clue what is going on .I've got a different answer to the same question every time I've asked, they don't know where to tell you to go for body shop warranties, they say you can't make an appt for an oil change, that you must come through the express lane, when you show up for you oil change you then get asked if you made an appointment. Regardless of appointment or not you're waiting at least an hour and a half for an oil change here. Then you make an appointment and take time offowork to show up for it and they say you don't have an appointment because someone forgot to enter it into the system, and that they can't do anything for you .it's a complete joke. Save your money folks and go somewhere with some competence . Luckily the service guy told me I don't HAVE to bring my Jeep for warranty to this dealership just because I bought it there and that I can go to any Chrysler dealership I want so bad service advice for finch buy great news for me so I won't ever have to deal with this place again!

Written By: Tiny .

March 13, 2019

Great service! Justin was great with the process. He helped everything go smoothly. I love the car. Definitely will be returning to finch in the future 😊

Written By: Dwayne B

March 13, 2019

Written By: Michelle G

March 13, 2019

Written By: Michelle G