Performance KIA
545 13th Ave , Thunder Bay, ON, P7B7B4
Member since July 14, 2014
545 13th Ave Thunder Bay ON P7B7B4Overall Score
Performance KIA917 Reviews
653Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
we always get great friendly service
February 08, 2017
We are always treated well and recognized as loyal customers. This is very important to me, as the female customer who knows very little about vehicles.
Written By: Roger
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Tina got my Kia in on my schedule and I got my car back quickly. Awesome service!!
February 08, 2017
All the people that I talked to were kind, courteous and extremely helpful. I've yet to have an unpleasant call, or interaction with my Kia dealership.
Written By: Robert
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Purchase and installation of studded winter tires.
February 08, 2017
The maintenance team provided product recommendations and respectfully answered my questions when I was shopping by phone for studded winter tires. On the service date, the team had everything ready for me. When I picked up my car, front line staff were friendly and courteous. The clerk shared her positive experience with this type of tire and joked 'you will feel like superwoman out there', being able to drive safely. She was right! It is always a pleasure to drive my Soul in the ice and snow now.
Written By: Rose
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We have thoroughly enjoyed both our 2006 and 2016 Sedonas.
February 08, 2017
Although there have been a few things like door motors and a replacement starter in the 2006 we still have it as a second vehicle. Our new vehicle is great and is serviced in the winter in Harlingen, Texas. The KIA dealership is a 10 minute walk from our winter home.
Written By: Thompson
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James was professional and pleasant, but Kia doesn't not stand behind their work.
February 08, 2017
The poor rating is for Performance Kia, not James. We paid $611 for work as quoted by James. Car didn't make it home, returned car (approx. additional $1400 charged ). Without car for 5 weeks, no loaner. I realize there was nothing James could do, himself. Contacted head office, no help there. Dealership does not honour policy of "Satisfaction Guaranteed" - No real follow up on satisfaction surveys I have submitted in the past. Word of mouth is very important for a business. If Kia had handled this differently, they could have recouped the $1400, hundreds and hundreds of times over. Instead they lost a customer. Now we own a 2017 Honda HRV and 2017 Ridgeline. It could have been a brand new Kia, if this was handled differently. Sincerely, I await your reply. I will not post this to Facebook, at this time.
Written By: Laurie
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Great Service
February 08, 2017
I had wonderful service from my sales rep and financial people. They made sure I was well taken care of. Great service, great people!
Written By: Antonietta
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Amazing always a pleasure to come in everyone very friendly and knowledgeable keep up the good work
February 08, 2017
Everyone friendly and very nice questions always answered a pleasure to come in they sure take good care of you
Written By: Irene
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My service at Kia is always excellant and I look forward to my visits.
February 08, 2017
I have excellent service every visit. Everyone is very helpful and if I have questions they answer them and if they don't know the answer then they find someone that does.
Written By: Aunty
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They always look after us
February 07, 2017
We have owned three kia vehicles and will soon be purchasing a 4th. Always good service and always quick.
Written By: Richard
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job well done
February 07, 2017
job well done thank you thank you thank you job well done thank you thank you thank you
Written By: Tyler
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