Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1558 Reviews
596Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 15, 2018
After years of doing business with Murray Hyundai my most recent experience will have a lasting negative impact. I have a 2013 Elantra in for service. We'll had, thank your service representative! Showed a real lack of respect and knowledge but customer service... Starting with communication?!
Written By: Terri B
Hi Terri. We're very sorry to hear that after many years of servicing with us, that this most recent experience has caused you to feel this way. Ensuring that each one of our customer's has a positive experience with us is of great importance and we would appreciate the opportunity to discuss with you what happened and help to figure out a way to make things right again. Our Service Manager, Damien Lavalle, would be pleased to discuss this matter with you. Please feel free to contact him at 204-269-5555.
January 15, 2018
After years of doing business with Murray Hyundai my most recent experience will have a lasting negative impact. I have a 2013 Elantra in for service. We'll had, thank your service representative! Showed a real lack of respect and knowledge but customer service... Starting with communication?!
Written By: Terri B
Hi Terri. We're very sorry to hear that after many years of servicing with us, that this most recent experience has caused you to feel this way. Ensuring that each one of our customer's has a positive experience with us is of great importance and we would appreciate the opportunity to discuss with you what happened and help to figure out a way to make things right again. Our Service Manager, Damien Lavalle, would be pleased to discuss this matter with you. Please feel free to contact him at 204-269-5555.
January 14, 2018
I have no complaints! Everyone at Muarry is courteous and friendly. They make sure that I am a happy custumer.
Written By: Michelle S
Hi Michelle! Thank you so much for taking the time to leave us a review! We are very pleased to hear you enjoyed your experience. We look forward to seeing you on your next visit.
January 14, 2018
I have no complaints! Everyone at Muarry is courteous and friendly. They make sure that I am a happy custumer.
Written By: Michelle S
Hi Michelle! Thank you so much for taking the time to leave us a review! We are very pleased to hear you enjoyed your experience. We look forward to seeing you on your next visit.
Good
January 08, 2018
Everything was done to my satisfaction with the exception of an explanation of all that was done under warranty.bthank you
Written By: Janice
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View ProfileTrying to fix command start has been an awful experience.
January 07, 2018
We had command start installed in our vehicle when we purchased it. After a couple years of use the fobs worked very intermittently. While the command start was still under warranty we told this to the service department multiple times when taking our vehicle in for regular service. Each time we were told it was fine, despite us insisting that it often does not work. Now that they are no longer under warranty, the service department has finally acknowledged that they don't work, however, now we are expected to pay to fix it. Very frustrating. We have brought our vehicle in for THREE separate appointments since then to have this problem fixed. For the first two appointments they tried some fixes but couldn't solve the problem. On our third appointment they installed a new antenna, but it still did not work. Despite this, we were told that we would have to pay $200, even though the problem still exists. Furthermore, it would be an additional $200 to order new fobs, those would not arrive for a while, and we would need to return for a fourth appointment. Including the number of times we had this problem looked at before the warranty expired, we have had our command start issued looked at a minimum of five times, and it is still not fixed, and the price to fix it keeps increasing with each visit. The fact that it cannot be solved in this many appointments inspires no hope in me that it will be solved on the sixth visit. It suggests either a lack of care or a lack of competence in the service department.. Each time we bring our vehicle in we need to make complicated arrangements with family members to borrow vehicles, pick up our children, etc. Despite having bought two vehicles from this location, and having all of our servicing done here, no effort has been made by the dealership to make up for this horrendous experience. We do not feel that our time has been respected, and we feel absolutely unappreciated as customers. We are a young family, we love our vehicles, and were it not for this experience we would have been loyal lifelong customers. However, it is unlikely that we will do any future business at this location.
Written By: Arianne
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View ProfileMurray Hyundai provides excellent service.
January 07, 2018
Had a number of recalls to complete on the vehicle. Professional service and the pickup driver was pleasant and on time. Would recommend this dealership in the future.
Written By: Ronald
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View ProfileAll of the staff members were respectful and helpful.
January 07, 2018
I took my Santa Fe in for regular maintenance plus some special maintenance. it turned out that I had to leave the vehicle there for an extra day and I appreciated the prompt and honest treatment I received from the service department. Thanks very much, especially because it was during a very busy time of year just before Christmas and I'm sure the staff just wanted to go home.
Written By: Janet
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View ProfileEveryone was very nice and helpful.
January 06, 2018
Two recalls were dealt with, and replacement of a wiper blade. The customer service people are well trained. But the wait was longer than indicated, and my car was very cold by the time I left.
Written By: Maria
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View ProfilePositive
January 05, 2018
General maintenance service met expectation. A bit slow at drop off due to short staffed. Called when car completed and no delay at pick up.
Written By: Michael
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