Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1627 Reviews
597Review Ratings Breakdown
Consumer Reviews
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Insulting
March 29, 2018
I was a loyal Murray Hyundai customer for 9 years. That relationship went sour pretty quick after my engine experienced the infamous ticking problem known to millions of elantra, sonota, and santa fe owners in Canada and the U.S. I brought in my 2013 elantra feeling confident my warranty would be honoured and my engine short block would be replaced just like hundreds of other elantra owners have been replaced. Nope, it was not that easy. First the service desk(Jessica) and the salesman (Al Luff) both accused me of not changing oil. When I showed them my service records they said I could of made them up!. I had to dig up every receipt I had to prove I looked after the service. I submitted the receipts to Hyundai Canada and waited 3 weeks in fear before they had decided to approve the short block engine repair. By this time I was frustrated and without a car to drive. Also the engine was on back order and could take up to 8 months. At no point did Murray Sales reach out and offer a trade for a new car or at least a rental. I ended up trading it off for a brand new CIVIC. This is something I should of done 9 years ago. Its frustrating that Hyundai knows there is a problem with the 1.8 l engine but will not come clean on it. I am glad I saw Murray Hyundai s true colours before I made another mistake. I would not recommend buying or servicing here. Also do not get sucked into leasing any car over a 5 year period.. The elantra looses so much value over 4 years that it is worth almost nothing in a trade in situation. Really enjoying my HONDA CIVIC ,IT cost more but I found out the hard way you get what you pay for.! I know not every car is without problems, but I feel Hyundai let me down on both a loyalty and knowledgeable consumer. ALSO , what hurt is my elantra resale value with a new short block did not increase the trade in. Many customers are experiencing blown engines even after replacement. If you have a 12 or 13 elantra get rid of it before your 100000 km warranty expires.
Written By: Proud H
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March 20, 2018
Written By: Mike L
Thanks for leaving us your review Mike! If ever you have a spare moment, we'd love to hear what would have made it a 5 star review. Have a great day!
March 20, 2018
Written By: Mike L
Thanks for leaving us your review Mike! If ever you have a spare moment, we'd love to hear what would have made it a 5 star review. Have a great day!
Not very organized
March 19, 2018
Service girl was good. Found order quickly but had to wait 1/2hr for a driver to take me to Cancer Care apt. Wasn’t told there would be a wait prior to apt. Called for driver pickup and this was very unorganized and had to wait 1 hr and then they sent two drivers. This needs to be improved before I will come again for service
Written By: Gary
Hi Gary. Thank you for taking the time to leave us a review. We do appreciate it very much. It's with feedback such as yours that we can improve the quality of our service. We completely understand your frustrations with the miscommunication and having to wait longer than expected for a shuttle. We would certainly feel the same way if it were us. While we do try to be as timely as possible, sometimes unforeseen circumstances do arise. We assure you though, we will strive to improve the communications we have with our customers as it relates to our shuttle service in the future. We have made all staff aware of the importance of this and hope to exceed your expectations the next time you are in for service. Please don't hesitate to reach out to us if you have any other questions or concerns.
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March 19, 2018
I bought my very first car through Murray Hyundai. It was an awesome experience and I was treated so well. Nelson, Scott and Pat were awesome at making sure I understood the process and was informed the whole way. I love my Buick Encore Essence and I am so happy that I bought it through such a great company.
Written By: Courtney M
Great customer service....always!
March 19, 2018
Pleasant and friendly people.....keep you informed of vehicle work as it is progressing....very much appreciated in this busy time. Thank you !!
Written By: Carl
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March 19, 2018
As a customer, I only deal with the point-of-contact people, the ones between me and the mechanics. They continue to be quick, knowledgeable and helpful.
Written By: Gene
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March 19, 2018
Written By: Sky W
Hi Sky! Thanks very much for leaving us a 5 star review! It really means a lot to us. Wishing you all the best and we look forward to seeing you the next time you're in the store.
March 19, 2018
Written By: Sky W
Hi Sky! Thanks very much for leaving us a 5 star review! It really means a lot to us. Wishing you all the best and we look forward to seeing you the next time you're in the store.
took back vehicle after spending 4000 for an engine light on 8 months later
March 19, 2018
they could not find anything wrong at all and said we are consulting with Hyanda off site. They then call and said they are doing an engine flush and low and behold no engine light. all the things done this time were no charge and called me on everything they were doing and checking. I paid zero thank god and want me to come back for oil change in 3000 klicks and may use synthetic oil now, bit confused and all is well and hope engine oil does not get black too soon. The person who looked after me this year as was same lat year was fantastic and was confused as well with what the problem could be Time will tell. Very happy right now as I'm sure I cant put any more money into a car with 1120,000 klicks? The service rep looking after me again was fantastic
Written By: James
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