Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1500 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 15, 2020
I don’t recommend this dealer at all. They treat you bad and the service is just awful.
Written By: Gustavo M
Hello Gustavo, Thank you for your feedback, we value every customer review, whether it is good or bad. We attempted to find your customer information in our database, and we were unable to locate you. We would greatly appreciate an opportunity to reach out to you, and discuss any concerns that you may have - in hope to come to a resolution? Please feel welcome to contact us at your most convenient time, and we will be happy to assist you.
January 14, 2020
Omg just got my new Ford Focus 2015 from Craig at Empire Auto Group on Springbank dr. He took good care of everything and got me into a newer car for a lower rate. Amazing customer service. Client for life!! 5 gold stars for sure!!!
Written By: Anne R
Hello Gabrielle, This is wonderful news to hear that you are so happy with your new Ford Focus, Craig always works hard to maintain a high standard of customer service for each one of his clients, and we are happy to hear you had a great experience . We look forward to working with you again in the future, and hope that you enjoy your new car. Welcome to the Empire Auto Group Family!
January 14, 2020
Omg just got my new Ford Focus 2015 from Craig at Empire Auto Group on Springbank dr. He took good care of everything and got me into a newer car for a lower rate. Amazing customer service. Client for life!! 5 gold stars for sure!!!
Written By: Anne R
Hello Gabrielle, This is wonderful news to hear that you are so happy with your new Ford Focus, Craig always works hard to maintain a high standard of customer service for each one of his clients, and we are happy to hear you had a great experience . We look forward to working with you again in the future, and hope that you enjoy your new car. Welcome to the Empire Auto Group Family!
January 06, 2020
Should be 0 star. Very rude. Sold me a 2010 jeep patriot in 2017 that should NEVER have passed safety. Buyers beware. Go elsewhere or get own safety done. Dont make same mistake as me. Guy I take it to told me shouldn't have passed safety. $4500 in repairs so far. *reply to Empire auto. I tried reaching out to you before got rid of jeep. You would NOT help me. I went elsewhere and am happier. Everyone reading, save the stress of this company. Go to Action Auto!!!!!!!
Written By: Liz R
Hello Liz, thank you for leaving a review. We take all of our reviews both positive and negative very seriously. In order to assist you further we would need for you to provide more details about the situation you are referring to as it has been well over a year since you purchased your vehicle. Please call us at (519)-659-0888
January 06, 2020
Should be 0 star. Very rude. Sold me a 2010 jeep patriot in 2017 that should NEVER have passed safety. Buyers beware. Go elsewhere or get own safety done. Dont make same mistake as me. Guy I take it to told me shouldn't have passed safety. $4500 in repairs so far. *reply to Empire auto. I tried reaching out to you before got rid of jeep. You would NOT help me. I went elsewhere and am happier. Everyone reading, save the stress of this company. Go to Action Auto!!!!!!!
Written By: Liz R
Hello Liz, thank you for leaving a review. We take all of our reviews both positive and negative very seriously. In order to assist you further we would need for you to provide more details about the situation you are referring to as it has been well over a year since you purchased your vehicle. Please call us at (519)-659-0888
January 05, 2020
The five stars goes to Craig from Empire Auto Never would have thought that it would be this easy to buy a vehicle from out of town!! I'm almost 2hrs away and this guy made it one of the most easy and simplest transaction ever. I Wouldnt and wont hesitate to deal with Craig and Empire again!!!!
Written By: Rob B
Hi Rob, Thank you for your review, and your time. We are so happy that you had a wonderful experience, and felt so supported by Craig. Craig always aims to provide superior customer service to his clients, and will be thrilled to know that you found the whole process so easy. We really respect and value our out-of-town customers for taking the time to travel the extra miles to meet with us, and we try our very best to make sure every customer's needs are met. We are so glad you feel that you can reach out to us at anytime, please feel welcome to call if you have any questions. Welcome to the Empire Auto Group Family!
January 05, 2020
The five stars goes to Craig from Empire Auto Never would have thought that it would be this easy to buy a vehicle from out of town!! I'm almost 2hrs away and this guy made it one of the most easy and simplest transaction ever. I Wouldnt and wont hesitate to deal with Craig and Empire again!!!!
Written By: Rob B
Hi Rob, Thank you for your review, and your time. We are so happy that you had a wonderful experience, and felt so supported by Craig. Craig always aims to provide superior customer service to his clients, and will be thrilled to know that you found the whole process so easy. We really respect and value our out-of-town customers for taking the time to travel the extra miles to meet with us, and we try our very best to make sure every customer's needs are met. We are so glad you feel that you can reach out to us at anytime, please feel welcome to call if you have any questions. Welcome to the Empire Auto Group Family!
December 30, 2019
Shawn was awesome, listened to what we needed and sold us the perfect car for our needs. And since this is our 5th car from them Id obviously be back
Written By: shorinshodan
Hey Shorinshodan, Thank you for your time and feedback, we really value you as a customer! It is great to hear that you felt supported by one of our valued employees - Shawn - who is dedicated to providing every customer with a high standard of service during their purchase experience. We are so pleased to hear that you found the perfect car for your needs, and your continued return means a lot to our Empire Family, while also demonstrating our continued commitment to exceptional customer service. If you need anything we are ready and waiting to help. Welcome to the Empire Auto Group Family!
December 19, 2019
Karaeem is very friendly. Attend customers right away and his promises are met. There is no disrespect. They are the number one place to go to. Thanks a lot. You guys rock!
Written By: John D
Hi John, Thank you for your feedback, we appreciate your time. We are really pleased to hear that Kareem was able to support you through your purchase, and that you received respectful and exceptional customer service. Kareem is a diligent and hard working member of the team who tries very hard to go above and beyond for his customers. If you ever need any further help, please do not hesitate to reach out and we will be happy to assist you. Welcome to the Empire Auto Group Family!
December 19, 2019
I recently entered into a contract with Empire and after 3 days I needed to cancel it. I called Nick Soufan, the manager and spoke to him and explained my situation. He worked with me and was able to cancel the contract. He also waived all the cancellation fees for me, which really means alot to me. I would recommend Empire Auto Group to my friends! Thank you Nick!
Written By: Mark C
Hi Mark, Thank you for your review and your time, we really appreciate all feedback! Nick will be so pleased to hear that you felt supported while working with him, and that you experienced exceptional service from our Empire Auto Group Family. If you ever need our assistance in the future, please reach out to us and we will be happy to help you in any way we possibly can. You are very welcome, from all of us at Empire Auto Group.
