Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1500 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
September 30, 2019
Purchased a Dodge Journey for an amazing outright cash price. Great people to deal with, questions were answered very quickly and sale was finalized without problems or extra hidden costs. Highly recommended for anyone looking for a great long term vehicle. Thanks again Shawn everyone else there! Go here first. You won't be disappointed.
Written By: Kyle B
Thanks for leaving a great review! We are glad Shawn helped you find a vehicle which met all of your needs. For anyone you send our way who purchases a vehicle will qualify you for a $200 referral bonus! Welcome to the Empire Auto Family!
September 30, 2019
Unfortunately I've had the worst experience with this dealership :( They were fantastic until my engine light came on, 20 minutes after I drove it off the lot. They were accommodating at first, but started to loose interest. I have been back to their garage 5 times (once, the mechanic called in sick, and they didnt have the decency to call me and let me know). Their mechanic then left, and they asked if I could wait 2 weeks until a replacement was found. That was 2 months ago, and each time I've called I havnt been given a straight answer and just been passed from person to person. I have been very patient with them, and feel I got nothing in return as a customer. I am now stuck with a vehicle that doesn't work, and have been unable to enjoy it. I am extremely disappointed, and regret going to them for my vehicle. If you see a vehicle you like, I advise you to go straight to the dealership and pay that little extra.
Written By: Kimberley S
Hi Kimberley, Thank you for taking the time to provide feedback, we take all reviews very seriously and would like to reach out to you regarding this matter. If you would kindly like to contact the owner Nick at 519-659-0888, he would very much appreciate an opportunity to discuss this matter further with you, and we hope to resolve any concerns you may have as soon as possible. We very much look forward to hearing from you at your earliest convenience.
AL
September 29, 2019
Excellent and efficient service. Great staff! I rate empire a 5. Would recommend stopping by to purchase your next vehicle here.
Written By: Tracey
We are glad you enjoyed your experience with Empire Auto Group! For anyone you send our way who purchases a vehicle, you will qualify for a $200 referral bonus. Welcome to the Empire Auto Family.
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September 29, 2019
Great place great staff willing to help you get the car you want good credit bad credit
Written By: Dan M
Thank you for leaving a review Dan! Welcome to the Empire Auto Family!
September 26, 2019
Great customer service from the very first contact with Empire. The sales rep Shawn Uz was a great help and very friendly and got me into the car I wanted. I would highly recommend Empire Auto Group
Written By: Ashley c
Thanks for the 5 star review! Enjoy the new vehicle and welcome to the Empire Auto Family!
September 26, 2019
Great customer service from the very first contact with Empire. The sales rep Shawn Uz was a great help and very friendly and got me into the car I wanted. I would highly recommend Empire Auto Group
Written By: Ashley c
Thanks for the 5 star review! Enjoy the new vehicle and welcome to the Empire Auto Family!
September 24, 2019
Written By: Sarah K
Thank you for leaving a review. We take all of our reviews both positive and negative very seriously. If you would call us at 519-659-0888 and provide us specific details about your concerns that would be greatly appreciated. Empire Auto Group
September 24, 2019
Written By: Sarah K
Thank you for leaving a review. We take all of our reviews both positive and negative very seriously. If you would call us at 519-659-0888 and provide us specific details about your concerns that would be greatly appreciated. Empire Auto Group
DO NOT GO HERE
September 19, 2019
WORST COMPANY EVER! Needed an SUV and was only given a choice of one vehicle. When I test drove it, it had no A/C and the tire needed fixing because it had a screw in it. When i finally picked it up second week of august, i had it ONE DAY and had NO A/C again. Took it in and they said nothing was wrong with it. Meantime I'm driving this car to school, and it's shaking as I'm driving it. I take it to my mechanic, and he looks it over. Finds out the wheel bearings need replacing, they shouldn't have passed safety. Also mechanic figures out that there is a leak in one of the lines that supplies the A/C. Took it back for the second time, and they literally run the car for 4 hours in their parking lot, and drove it around the parking lot (salesman Al's own words) and told me nothing was wrong with it. Meanwhile the a/c only worked because I paid the mechanic to inject it with a bit of freon and dye to find the leak. They ignore the fact the wheel bearings need replacing. After talking to the salesman AGAIN, it goes in for a third time. My mom takes it in since i couldn't. Salesman Al decides to take my senior mother on a joyride on the 401, going 140km/hr all the while ANSWERING HIS PHONE WHILE DRIVING. My mother (who recently had 2 strokes) was completely terrified, and the car was shaking horribly. He takes her to the service part of the dealership, and proceeds to talk down to her like she is is stupid and tells her there is nothing wrong with the car, that we, and my mechanic is all lying. He refuses to let her speak to the mechanic. So the car comes back. When she comes back she tells me what happened. I am so pissed at this point, i contact OMVIC, BBB, and MTO. Here is the interesting part. I take the car to get my own safety done, at a mechanic i have never gone to in my life. IT FAILED on multiple accounts. Wheel bearings, the windshield needs replacing, the right front passenger seat belt isn't bolted properly, the tires are literally cracking apart, the oil pan is leaking, and to top it off, the tire they "fixed" that had the screw in it WAS STILL THERE. they left the screw in the tire. I called MTO to report their mechanic did a hot safety on my car, and was told the plates, and the ownership was not in my name. I had Service Ontario investigate, and they found out that the dealership switched the ownership and unattached my plates BACK TO THEIR NAME. They stole my original plates from my trade in car, and I paid for a years worth of sticker, and they only gave me until this November. They charged me $250. Way more than what licensing should be. They refused my registered letter than OMVIC said i had to send. They are not contacting me regarding my ownership either. They want to "fix" my car (which I was advised not to do by an employee there. They told me all they would do is hide their mistakes), and their excuses for the HOT SAFETY? They only had one mechanic, and were overworked, and everyone makes mistakes. I'm sorry, but no, not when it comes to vehicle safety. My two year old was in this car, and I am pregnant. Because of all this stress they are causing me, I was put on bed rest. THEY ARE LITERALLY STRESSING ME TO THE POINT IT IS HARMING MY UNBORN CHILD AND THEY DO NOT CARE. I am going to be in contact with a lawyer, and suing the shit out of them. I can't wait to do this, and can't wait until MTO shows up on their doorstep to investigate their shady ass mechanic and take away his licence. All i wanted was what i paid for. A safe vehicle. They refuse to do this. I refused to bring the car back again, as i don't want their shady ass people ruining my car more. I gave the owner the option to pay for the repairs which he is refusing to do. He has left me with no choice but to seek out a lawyer. DO NOT BUY FROM HERE EVER
Written By: Becky
Hello Rebecca, We apologize for any inconvenience you have experienced thus far with regards to the purchase of your vehicle. We are attempting to work with you to create a resolution to this matter. We have been attempting to contact you through various phone calls, but you have not responded to any of our attempts. We have offered to fix the vehicle for you at not cost to you, however you are unwilling to bring the vehicle in to proceed with the repairs. In order to assist you further it would be prudent for you to call us at 519-659-0888 and allow us to look at the vehicle. We will have a member of our staff pick it up from you and drop it off at no cost so you do not have to go out of your way. Additionally, after we have fixed it you are free to have an outside party conduct a safety on it to give you peace of mind that the vehicle is working order. Empire Auto Group.
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WORST EVER
September 19, 2019
WORST COMPANY EVER! Needed an SUV and was only given a choice of one vehicle. When I test drove it, it had no A/C and the tire needed fixing because it had a screw in it. When i finally picked it up second week of august, i had it ONE DAY and had NO A/C again. Took it in and they said nothing was wrong with it. Meantime I'm driving this car to school, and it's shaking as I'm driving it. I take it to my mechanic, and he looks it over. Finds out the wheel bearings need replacing, they shouldn't have passed safety. Also mechanic figures out that there is a leak in one of the lines that supplies the A/C. Took it back for the second time, and they literally run the car for 4 hours in their parking lot, and drove it around the parking lot (salesman Al's own words) and told me nothing was wrong with it. Meanwhile the a/c only worked because I paid the mechanic to inject it with a bit of freon and dye to find the leak. They ignore the fact the wheel bearings need replacing. After talking to the salesman AGAIN, it goes in for a third time. My mom takes it in since i couldn't. Salesman Al decides to take my senior mother on a joyride on the 401, going 140km/hr all the while ANSWERING HIS PHONE WHILE DRIVING. My mother (who recently had 2 strokes) was completely terrified, and the car was shaking horribly. He takes her to the service part of the dealership, and proceeds to talk down to her like she is is stupid and tells her there is nothing wrong with the car, that we, and my mechanic is all lying. He refuses to let her speak to the mechanic. So the car comes back. When she comes back she tells me what happened. I am so pissed at this point, i contact OMVIC, BBB, and MTO. Here is the interesting part. I take the car to get my own safety done, at a mechanic i have never gone to in my life. IT FAILED on multiple accounts. Wheel bearings, the windshield needs replacing, the right front passenger seat belt isn't bolted properly, the tires are literally cracking apart, the oil pan is leaking, and to top it off, the tire they "fixed" that had the screw in it WAS STILL THERE. they left the screw in the tire. I called MTO to report their mechanic did a hot safety on my car, and was told the plates, and the ownership was not in my name. I had Service Ontario investigate, and they found out that the dealership switched the ownership and unattached my plates BACK TO THEIR NAME. They stole my original plates from my trade in car, and I paid for a years worth of sticker, and they only gave me until this November. They charged me $250. Way more than what licensing should be. They refused my registered letter than OMVIC said i had to send. They are not contacting me regarding my ownership either. They want to "fix" my car (which I was advised not to do by an employee there. They told me all they would do is hide their mistakes), and their excuses for the HOT SAFETY? They only had one mechanic, and were overworked, and everyone makes mistakes. I'm sorry, but no, not when it comes to vehicle safety. My two year old was in this car, and I am pregnant. Because of all this stress they are causing me, I was put on bed rest. THEY ARE LITERALLY STRESSING ME TO THE POINT IT IS HARMING MY UNBORN CHILD AND THEY DO NOT CARE. I am going to be in contact with a lawyer, and suing the shit out of them. I can't wait to do this, and can't wait until MTO shows up on their doorstep to investigate their shady ass mechanic and take away his licence. All i wanted was what i paid for. A safe vehicle. They refuse to do this. I refused to bring the car back again, as i don't want their shady ass people ruining my car more. I gave the owner the option to pay for the repairs which he is refusing to do. He has left me with no choice but to seek out a lawyer. DO NOT BUY FROM HERE EVER
Written By: Becky
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