Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1500 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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August 22, 2019
Absolutely HORRIBLE company to deal with. They promise you many things and then as soon as you get your vehicle then they stop answering all together. The manager Sam is even worse to deal with. Not only will he yell at you and put you down but then also flat out tells you he isnt going to honor the promises made because "it isnt his sale so its not his problem". That being said, i have voice recordings of the last phone call i had with Sam where he proceeded to yell at me. Sami(the salesman) is just as bad if not worse. He would speak with me many times a day and answer every question or concern that i had UNTIL the car was delievered to me , which might i mention was NOT in the condition i was promised. I regret ever dealing with this company and advise anyone looking into one of their vehicles to look at a different dealership. It is not worth the headache.
Written By: Brytney M
Thank you for leaving a review. We take all of our reviews both positive and negative very seriously. At Empire Auto Group, we do our best to ensure to follow up with customers on a regular basis and sincerely apologize if you feel like you were neglected on that front. In order to assist you further please contact us at 519-659-0888 and we can set up an appointment with our general manager. This will allow you to provide us more specific details about your concerns as well as help us create a remedy to the present situation. Thank you, have a great day.
August 22, 2019
Thank u Malik for getting me into a new car. Great job
Written By: vijay r
Hey Vijay, thanks for leaving a review. Glad Malik helped you find a new car, enjoy it and congrats! Welcome to the Empire Auto Family!
August 22, 2019
Thank u Malik for getting me into a new car. Great job
Written By: vijay r
Hey Vijay, thanks for leaving a review. Glad Malik helped you find a new car, enjoy it and congrats! Welcome to the Empire Auto Family!
Horrible Service
August 21, 2019
Absolutely HORRIBLE company to deal with. They promise you many things and then as soon as you get your vehicle then they stop answering all together. The manager Sam is even worse to deal with. Not only will he yell at you and put you down but then also flat out tells you he isnt going to honor the promises made because "it isnt his sale so its not his problem" Sami(the salesman) is just as bad if not worse. He woukd speak with me many times a day and answer every question or concern that i had UNTIL the car was delievered to me , which might i mention was NOT in the condition i was promised. I regret ever dealing with this company and advise anyone looking into one of thwir vehicles to look at a different dealership. It is not worth the headache.
Written By: Brytney
I did not sell you the car , I got involved after you received the car , you requested tires and I purchased them for you ! Regretfully you received bad service but When I got involved you had tires installed in a timely manor . The internet is a great place to praise and trash ppl. I hope the salesman who sold you the car learns from this and I hope you can appreciate the little I was able to do ! I particularly find your comment comical considering I remedied your most desired request! Way to go miss Roy , continue telling half the story and continue picking and choosing your facts! You will receive no sympathy from me and our business will strive because our fundamental business practices are sound and honest! Good luck to you !
Related Staff:
There are no staff members associated with this review.
August 19, 2019
Malik helped me out a ton with getting the right vehicle that we wanted. Very eager to help and answered all the questions we had. Two thumbs up.
Written By: Juan A
Thanks for the 5 star review Juan! We are glad Malik helped you find a vehicle which met all of your needs and fit into your budget! Enjoy the vehicle and welcome to the Empire Auto Family!
August 19, 2019
Malik helped me out a ton with getting the right vehicle that we wanted. Very eager to help and answered all the questions we had. Two thumbs up.
Written By: Juan A
Thanks for the 5 star review Juan! We are glad Malik helped you find a vehicle which met all of your needs and fit into your budget! Enjoy the vehicle and welcome to the Empire Auto Family!
August 17, 2019
Sami is friendly and helpful, straight to the point. I highly recommend!
Written By: Teasha S
Hey Teasha, we appreciate you leaving a great review! We are glad you enjoyed your experience with Empire Auto Group! Please send your friends and family our way! For every person you recommend who purchases a vehicle, we will provide you with a $200 referral bonus! Welcome to the Empire Auto Family!
August 17, 2019
Sami is friendly and helpful, straight to the point. I highly recommend!
Written By: Teasha S
Hey Teasha, we appreciate you leaving a great review! We are glad you enjoyed your experience with Empire Auto Group! Please send your friends and family our way! For every person you recommend who purchases a vehicle, we will provide you with a $200 referral bonus! Welcome to the Empire Auto Family!
August 17, 2019
very easy going dealership to deal with no hassel at all, sami was pleasent.
Written By: sherry m
Hello Sherry! Thank you so much for leaving a 5 star review! We are glad you enjoyed your experience at Empire Auto Group. We pride ourselves on quality customer service. Enjoy the vehicle and welcome to the Empire Auto Family!
August 17, 2019
very easy going dealership to deal with no hassel at all, sami was pleasent.
Written By: sherry m
Hello Sherry! Thank you so much for leaving a 5 star review! We are glad you enjoyed your experience at Empire Auto Group. We pride ourselves on quality customer service. Enjoy the vehicle and welcome to the Empire Auto Family!
