Jackson's Toyota
181 Mapleview Dr W , Barrie , ON, L4N9E8
Member since February 18, 2014
181 Mapleview Dr W Barrie ON L4N9E8Overall Score
Jackson's Toyota3930 Reviews
1885Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Service
January 10, 2021
Perfect. Love the kiosk, very easy to use. Excellent customer service. Car was completed in a timely manner and I got a text letting me know my car was ready.
Written By: CATHERINE
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View ProfileToo slow and not paying attention to details.
January 08, 2021
My car was there for 2nd service with no complaints. There was just oil change and whatever is required for 2nd service. It took almost 2.5 hours for those things which should have been faster. I dropped my vehicle at around 9.15, the vehicle was recieved by them around at 10 and could only go out around at 12.30. that's too much of time. I had only one issue which I had mentioned on the drop off kiosk was to change the battery of key fob. They didn't do that until the person came to hand me over and I asked whether it was done. I don't expect the service to get done in 10 mins, but if it was going to take long enough, I should have been notified, so that I don't seat there wasting my time. But nobody bothered, and I had asked a guy in between asking how long it will take, he said very soon it's going to be done. But it took an hour after that too.. I had other queries with my car also, but I never bothered asking since the crew was so inefficient and inattentive.
Written By: SHASHANK
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View Profiletime to assess car was prolonged and payment of bill was prolonged and no inspection form
January 08, 2021
I was not informed that you would provide UBEr taxi at your expense when time was short as I had a vaccine appointment that day. On return by Uber I waited 20 minutes to pay the bill. Furtherore the inspection form was not provided to me and I am not sure the oil was changed or oil filter changed.
Written By: KENT
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January 07, 2021
First time at Jackson's Toyota in Barrie. Great service! Had 2 Toyota Canada recalls on my 2013 vehicle resolved promptly and courteously. Also, the new "contactless" checkout is fantastic.
Written By: Doug &
Hi Doug and Kathy, Thank you for the review.
January 07, 2021
Written By: Brooklyn S
Hi Brooklyn, Thank you for the rating.
Great
January 05, 2021
I had an excellent experience, Sales Rep Brent was fantastic, he was patient, knowledgeable, and provided great service - not your 'typical' car salesman - he goes above and beyond. Definitely recommend him.
Written By: RAYMOND
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January 04, 2021
I have known Bob Jackson and his family for many years. Their legacy of remarkable customer service, competitive pricing and quality cars, trucks and SUV's has solidified my loyalty for many years to come.
Written By: Retrobox
Hi there, Thank you for the review.
The service was not inspected, missed lights out
January 04, 2021
I we most like not bring my vehicle back, I know if I do my own work on my truck it’ll get inspected right. Also we not be buying any other vehicles from Jackson Toyota or remain to friends or family
Written By: ROBERT
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January 04, 2021
Giving 3 stars only because of the amazing service advisor DERRICK who went above and beyond! Texted, called, and checked in often throughout my 4 week wait to get my car back. Lost the both keys to my brand new Highlander while at the cottage up north. Had to get it towed 200km down to Jackson's Toyota. There they told me they didn't have stock of a new fob, but it would be 1-3 days...which turned into 2 weeks and still no sign of a new key. At a day shy of 4 weeks, I finally contacted Toyota's Head Office. I received a response within an hour where they contacted the parts manager at Jacksons - who miraculously had a key that same day for me! I realize it is my fault to have lost my keys, but to wait 4 WEEKS for a new key (and may have been longer had I not contacted Head office) is rediculous. My car sat in their lot for an entire month while I had nothing to drive - I'm sure there is a way they could have grabbed a second key off of an unsold car on the lot to program for me until the new set came in! Derrick was wonderful though - he attempted to talk to the parts manager to see if there was anything he could do to get a key, as well as arranged around my schedule once I finally got notice of a new key as I was coming from 2 hours away to pick it up again.
Written By: Rachel K
Great Customer Service!
January 04, 2021
Great Customer Service shown by the Jackson’s team especially during these unprecedented times. Great job Jackson’s Toyota and happy New Year!
Written By: DIANNE
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