Performance KIA
545 13th Ave , Thunder Bay, ON, P7B7B4
Member since July 14, 2014
545 13th Ave Thunder Bay ON P7B7B4Overall Score
Performance KIA917 Reviews
653Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Above and Beyond
November 01, 2016
We were taken care of in every way imaginable! Cindy and her team thought of everything, from my health issues to our new baby and treated us like family! We couldn't have asked for a better experience! Customers for life!
Written By: Darren
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Alyssa is the BEST
November 01, 2016
I don't say that lightly. Alyssa went above and beyond when helping me to buy my Kia Soul. I live in the north and was not able to attend the dealership, however, it was never an issue. Everything went smoothly and she even arranged for me to pick up my vehicle on the weekend, and even though I was late, the team waited for me! I cannot express my appreciation and satisfaction in dealing with Alyssa and the team at Performance Kia!
Written By: Brittany
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Awesome
November 01, 2016
My experience was great. Cindy was very thorough and respectful. Cindy was very accomodating with all of my requests and provided me with lots of information. I especially enjoyed that she helped me make my first service appointment with Kia.
Written By: Amanda
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Alyssa is the most amazing and dedicated sales person, knows her facts and product very well
November 01, 2016
I am a loyal Kia customer I am on my 8 car with Performance Kia and I would not deal anywhere else. they treat you like family and it feels good everytime you walk into the shop.
Written By: Randy
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Paint pen experience
October 23, 2016
I needed a paint pen as I had a scratch on my car, I texted Paul & he ordered it. When there was a delay, he called to let me know. When it came in he let me know & we made arrangements for it to get picked up for me as it was going to cost as much as I paid for it to have it mailed to me! I felt Paul was very helpful & courteous in getting me what I needed!
Written By: Kim
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Very disappointed - I would prefer to go elsewhere.
October 06, 2016
I took my new vehicle in for routine oil change and was offered a paint treatment (polish) for a nominal fee which I chose to do. I waited and left when complete. Everything was good - I thought. A week later as my car was parked in the bright sun, the swirl marks from a polisher across my hood were all you could see!!! And still is when the sun is on it. I emailed the dealership - no response at all. I then forwarded my email to my sales person and she responded that she had forwarded to the owner and service manager - still no response. I should not have to spend my valuable time chasing down people and going into the dealership to complain. Squeaky wheels should not be the only ones to see results. I bought a new car so I wasn't going in for service all the time! Very disappointed!
Written By: Margaret
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Kia service
September 29, 2016
Always a friendly place. Enjoy all of The service provided. Have been a customer for more than four years and Have been satisfied.
Written By: Hanya
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Damaged my vehicle and service manager will not call me back
September 24, 2016
replacing door handles on tailgate of my vehicle, broke the door panel and will not answer me back out having it repaired.
Written By: Fredrick
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Well done
September 24, 2016
Excellent warranty. Always informative. Very personal service from the quick accurate repairs to the personal courtesy shuttle to and from.
Written By: Albert
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Opportunity for improvement
September 23, 2016
While we were onsite the service was great but he promise of follow-up with our concern did not happen. We were told we would be taken care of but were forgotten.
Written By: Bonnie
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