Murray Hyundai

September 21, 2024

My 2015 Elantra basically had engine failure and the engine needed to be replaced. I research and that particular engine and year of the vehicle met the time frame of a Class Action Lawsuit Recall. I brought the vehicle in and was told I needed to gather all maintenance records for the vehicle because I needed to prove the engine didn't die due to my neglect...so I tracked down most of them thanks to the book keeping of Kal Tire, Great Canadian Oil Change and others (Who keeps oil change records from 6 years ago?). There was a gap in my records (although all other records indicated I was pretty regular at 5-6000 km's). Plus I had just recently replaced the transmission at cost of $1400 to me. (Not too mention new brakes, and tire alignment with the past 2 months). I was told to get a CarFax to prove my diligence. This also showed a gap, which they then indicated they were aware of because they ALSO got a CarFax (not sure why they couldn't save me the $50). They continued the diagnostic and concluded...to no one's surprise...the engine failure was not due to the recall criteria, but also not due to my neglect. It was something else. At this point I would have been disappointed but slightly understanding. What really 'ices the cake' of frustration is they charge me the $400 for diagnostics. Looks like the whole Class Action Lawsuit works well for them because they make near $400 per diagnostic..REGARDLESS OF THE OUTCOME. At one point I said 'well I guess I'll be needing to buy a new car' and they said they had salesmen who would be happy to show me some options....SERIOUSLY...After this experience do they really think I'm going to buy, or even consider, buying another Hyundai. I drove Hyundai's previously but can't see that in my future.

Written By: Trevor O

September 21, 2024

The worst place I have ever been, Teme our sales rep was ridiculously unprofessional, rude, and very aggressive. I was ready to buy a car they had what I wanted, but that guy just ruined my mood from the first minute, he totally ignored what I was asking for, and ended up buying a car the next day at a different dealer.

Written By: Alex K

September 19, 2024

Written By: Patti T

September 12, 2024

I wish I could give zero start with my experience, but I really cannot so I have to give one star. I want to start by mentioning that you should never pre- judge your customer when they Walk In the sales person who I dealt with he prejudged me and my partner thinking that we are not serious about buying a car. We knew exactly what we wanted, what trim level which colour everything all we wanted is him to go over numbers. But it seemed like he was not in the mood of selling today and not to give full information. He was giving us partial information and at one point I just lost interest from buying a car from this guy (Artem)/ dealership.

Written By: Manprit K

September 11, 2024

Funny experience I knew what I want to buy exactly modle and trim and the guys name -convinced me not to buy it. I don’t know if he doesn’t want to sell or what; He tried his best to convince me not to buy that car 😂

Written By: Sushant S

September 07, 2024

We were car shopping for a while and James was by far the most genuine and friendly salesman that we encountered. I would absolutely recommend talking to James if you want a stress free and no hassle car buying experience

Written By: Brett P

September 05, 2024

Amazing service from Brendon, he walked us through the whole process with clarity. I felt comfortable and was happy to lease a car here.

Written By: Moe H

September 01, 2024

Written By: Xoxo

August 30, 2024

I bought a Palisade at Murray Hyundai, but I am regretting it now. This is because their poor service. I requested two times warranty service, but it took more than 3months to get the service respectively. In order to get these service, I had to call numerous time to Hyundai Canada customer care team. I want to say please do not buy a car at Murray Hyundai as they don't want to service your car after selling it. For me, it is no avail 5years of warranty period. I believe that the service of dealership is very important. In this reason, I don't recommend Murray Hyundai absolutely. After watching your response, the guy who made me like this, he was Jeff. The service manager. I leaved voice mail to him numerous time to reach him, but he never call back to me. Even I requested one of your representatives to deliver my message to call back, but he didn’t call back to me. I could get his call after three months later by calling Hyundai Canada care.

Written By: 이경욱

August 27, 2024

(Translated by Google) I bought a car. Consultant Artem. It seems that everything is fine. (Original) Придбав авто. Консультант Артем. Здається, що все добре.

Written By: Pavlo K