Murray Hyundai

June 10, 2025

Dimitri is the best salesperson in your team. He does excellent customer service plus gives great choices too. Thank you Dimitri.

Written By: Yatharth

Murray Hyundai responded on June 13, 2025

Thank you so much for your kind words! We're so happy to hear that Dimitri provided you with excellent service and great options during your visit. We’ll be sure to share your appreciation with him — it means a lot! Murray Hyundai

June 07, 2025

I recently bought an Elantra from Tony Dang and I cannot say enough great things about how thorough he was from start to finish. He explained everything incredibly well and I was able to walk away from my purchase feeling confident in it and without hesitation.

Written By: CN C

Murray Hyundai responded on June 13, 2025

Thank you so much for sharing your experience! We're thrilled to hear that Tony took such great care of you and made sure you felt confident every step of the way. We truly appreciate your kind words and your business. - Murray Hyundai

June 05, 2025

I brought in my car for it’s regular check-ins and each visit there has been some sort of issue. When completing the customer survey to express that I’m not overly happy with my services, the manager had asked to speak to me in his office and told me to no longer come to their location for my services. When asking for feedback on what exactly I did as a customer to warrant being “refused” future service, he would not provide a response. I spoke at a level voice and just expressed my dissatisfaction of services. Ultimately, solidifying how unsatisfactory the service really is at this location. These are the issues that I have experienced: • Car left with the foot liner and chair cover – I would expect this to be removed once the mechanic has completed the work. One of the questions on the survey is ‘was your car cleaner when you picked up your car for service’ I selected no due to the garbage being left inside, and the manager said it was left specifically so clients like me can’t say their car wasn’t protected during the service. So, I stated that again, I agree with my original response that my car wasn’t left cleaner. He disagreed. Garbage was left for me to throw out that wasn’t there prior…. Yet this is cleaner? • Booked in a service 3 (top service appointment) – when dropping off my car I had let them know that two windshield wipers were broken. Upon picking up my car, these were not replaced/fixed evening though a thorough inspection is supposed to be completed on a service 3. Resulting in further doubt if the full services was even completed. When asked about this, they weren’t sure if a mechanic was still around to even replace them now… I expressed my concerns about leaving with non-working wipers in the middle of winter and they finally found someone to change them. • When they switched over my summer tires to winter, they indicated that the treads were going on my front summer tires and would need to be replaced, I held off to have this conversation when it came to switching my tires back to summer. There was no mention of the tire tread upon switching them over. I’m left wondering why and if my treads are actually ok? • When booking in my next services after just having the service 3, the recommendation was to do a service 2 package, when it should have been only service 1. Appointments were not tailored to my specific needs, but specifically kms based. • My partner has the same vehicle (the higher end version) as I do and when he brought his car in for the winter tires switch over, they had brought my tires out of storage to put on his versus his own. Resulting in delays of getting his tires changed over and possibly mine being put on someone else’s vehicle. • My horn stopped working the first year I had my car, I brought it in, and they indicated they do not have a part at the moment for it and wanted to send me away until the part arrived. Meanwhile, they know that a car is not considered “safetied”. When I mentioned that, they then came up with a solution to take a horn out of another vehicle to put it in mine. Not solution based until I expressed my dissatisfaction with their come back later response. • Appointments always take longer than the 1-1.5 hour time slot. With no shuttle services in the afternoon. Sometimes you will get an appointment reminder, sometimes, you don’t. Not consistent. • Promotional items for services have also been missed. This is simply petty to put but also warranted to show the lack of inconsistency for services. I would love to leave a good review, but it seems every time I take my car in for a service there is some sort of issue. And now to not be asked to not come to their location when I am simply bringing up my experiences seems right on point with how they operate; not do better work, but to get rid of customers that they have continuously disappointed.

Written By: amber

Murray Hyundai responded on June 13, 2025

We are sorry we are unable to accommodate you for routine servicing for your vehicle going forward. Our staff try very hard every day to work with customers to provide a good experience and we feel that unfortunately with your expectations and attitude we will never satisfy you. Perhaps another service facility will meet your expectations. When pressed you acknowledged that our advisor did a good job when you came for your last service visit but you then chose to answer the survey relating to that visit extremely negatively. - Murray Hyundai

June 03, 2025

I recently purchased a Santa Fe from Murray Hyundai, and could not be happier with my choice. The experience they provided was exceptional. I worked with Amun who was a an absolute gem. He took his time to understand my family’s needs, was incredibly patient, and was not pushy at all. Truly an expert who cares. I would recommend anyone looking at purchasing a new vehicle swing by, go over to his desk, and give them an opportunity to earn your business!

Written By: Farky23