Orangeville Honda
207187 Highway 9 East , Orangeville, ON, L9W 6J1
Member since January 30, 2014
207187 Highway 9 East Orangeville ON L9W 6J1Overall Score
Orangeville Honda1312 Reviews
732Review Ratings Breakdown
Consumer Reviews
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Car had a problem with less than 3000km on the odometer
June 08, 2016
I purchased the 2016 Honda Civic May 7, 2016. May 30, 2016 all of the sensors in the car started alerting me something was wrong-hill assist problem, brake hold problem, engine trouble, and anything else that could light up my dashboard. I called Orangeville Honda the next day, not getting an answer I emailed my sales person Kimberly. She contacted service for me and Dave called me almost immediately. So far so good. I went to the appointment at 2pm. After waiting over 2 hours for just the diagnosis they told me it was the MAF Sensor. Unfortunately they did not know how long it would take to fix. I had a wedding out of town the next day, so I needed a specific time. They did not know if the car would take 3 days or just a few hours (I would be away for 3 days). A rental car was provided to me. I don't know why exactly, other than they were unsure of the timeline to fix my Honda. The rental car company required a deposit of $150.00 plus gas, plus insurance. So now I am up to, 3 hours of work lost, $150.00 deposit and insurance costs. This all before a wedding that I had to be at in less than 24 hours. I took the rental car home. The next day at 8:45am Dave called me to let me know the Honda was ready. Now, if my car was going to be ready in the morning, is there not a courtesy vehicle to drive me home to avoid the rental car? Why was there no timeline on this fix? This is a brand new vehicle, to have something go wrong within the first month, disturbs me. But it disturbs me more that the service technicians could not estimate how long the car would be out of service for. It also disturbs me that the sales rep that sold me the car, walk past me 3 times in the service area and could not be bothered to even acknowledge me. I have driven a Honda my entire life. 8 years ago I purchased a Suzuki and swore I would get back into a Honda when my Suzuki was finished. I have never been so disappointed in Honda before. Hopefully, this is not what the future holds for my new car. Melissa
Written By: MELISSA
Hi Melissa, service jobs have different timelines. Especially in a case where several signs lit up on your dashboard, a full inspection is necessary to figure out what the issues are. In addition, there are parts that may need to be ordered, the number of appointments already booked for that day are some factors that affect the amount of time it takes to complete. Due to your schedule, attending a wedding the next day, we offered a rental at no charge (deposit refundable, insurance is required for any rental) for your convenience should the service appointment take longer than you wished. We thought this was a better solution for you. We apologize if you preferred to go without. If you would like to discuss this further, please feel free to contact our service manager Tim Gagawchuk at 519-938-5986 or tgagawchuk@orangevillehonda.com . Sincerely, the Orangeville Honda Team.
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View ProfileNew accord purchase
June 08, 2016
Great friendly service from start to finish. Easy going , no pressure sales team (Ian especially). Got exactly what I wanted , when I was promised it by
Written By: BRENDAN
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View Profilegreat
June 08, 2016
Very good service. Kim the salesperson was very helpful and knew all of the details of the car.I would recommend orangeville honda to my friends.Great car by the way.
Written By: JOHN
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View ProfilePurchase of CR-V
June 08, 2016
The experience was pleasurable and enjoyable because the salesperson was professional and respectful even though we where retired Honda associate.
Written By: GARRY
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View ProfileThank you
June 08, 2016
The staff were very helpful and very quick with the service on my civic, we enjoy working with orangeville Honda and can not see going any place else.
Written By: LEEANNE
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View ProfileBought a new CR-V
June 08, 2016
Went in to purchase a new CR-V. I had researched the trims and knew I wanted the Touring one. The process was very easy, the dealership needed to do a dealer trade to get the colour I wanted. I had my beautiful new vehicle within 2 weeks!
Written By: DONNA
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View ProfileSufficient work was done and future concerns mentioned.
June 08, 2016
I was just switching over my tires, but they noted that my brake pads are worn and I will have to pay through the nose to do something with the rotors soon (not the service departments fault).
Written By: Mark V
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View ProfileVery friendly n helpful go the best of the best for me n my family
June 08, 2016
I have been dealing with Orangeville Honda for many years and always provide 5 star service. And I will buy my next Honda there too.
Written By: STEVE
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View ProfileA deal that pleased both sides
June 08, 2016
Thanks Mike for your tranparency and help with our new-to-us truck, and thanks for the driving trail recommendations. We had some concerns post-sale, and the Honda team was quick to assist, and work with us to fix the problems. Good folks here, the whole team. No silly pressure tactics, no oversell. Thanks!
Written By: SUSAN
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View ProfileBest Services
June 08, 2016
Best Staff and They Provide us best customer service.Always happy with there work.give you right advice.Always satisfy with my vehicle service.
Written By: TAJINDER S
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