Sherwood Honda

July 29, 2016

Great staff that treat the customer great. I've bought 2 vehicles from this dealership now. Fantastic service each time

Written By: Jaime H

July 28, 2016

I am a longtime customer of Sherwood Honda, having brought my Civic in for regular maintenance since buying it new in 2011. My most recent service experience was so poor that I no longer will be bringing my vehicle in for future service experiences. I write this review so as to warn potential customers to be weary of this dealership for service issues. My husband and I waited for 4 hours to have 3 problem codes scanned, VSA/power steering/and ABS. We were told we would have to wait 2 hours initially. After the two and a half hour mark, my husband went to ask what could possibly be taking so long. He was told the technician was "diagnosing" the problem, taking the car for a test drive and replacing fuses (my husband did not at all appreciate this service advisor's attitude, she was abrupt and minimized my husband's request to just simply have the codes scanned as we had initially asked). We also had not authorized for repairs to be done, we had only signed off on 140$ to have the problem dash lights scanned. The tech said there was BAD pulling from both sides of the steering but that is because the power steering system was not operational (as evidenced by the power steering problem light). My husband did not find ANY pulling driving my vehicle, and he used to be an automotive technician. The tech asked if I had been in any accidents. The only two accidents that occurred to my car were 1) it being back into on the driver's side while parked in January of this year and 2) being rear ended 3 years ago. The damage was completely fixed by two auto body shops on the seperate occasions. I explained to the advisor, who was supposedly relaying to the tech, that the problem lights popped up during winter when I had turned a corner, lost traction and the car slid sideways into a snowbank. Finally, after the 4 hours were up, we were told that the issue hadn't been resolved!!! That we had to pay the 140$ (for essentially an incompetent tech to mull around for 4 hours trying and failing to comprehend what could be wrong) AND bring it back for ANOTHER appointment, however this would be need to be for a full day. No mention of "we will cover the diagnosing costs, sorry for this inconvenience", nor did they say the second visit's costs would be covered. I will not be bringing my car back for any future service with Sherwood Honda after this frustrating and appalling experience. I feel as though we were completely taken advantage of with NO results for our wasted time and money spent.

Written By: Coldplayit

July 28, 2016

I am a longtime customer of Sherwood Honda, having brought my Civic in for regular maintenance since buying it new in 2011. My most recent service experience was so poor that I no longer will be bringing my vehicle in for future service experiences. I write this review so as to warn potential customers to be weary of this dealership for service issues. My husband and I waited for 4 hours to have 3 problem codes scanned, VSA/power steering/and ABS. We were told we would have to wait 2 hours initially. After the two and a half hour mark, my husband went to ask what could possibly be taking so long. He was told the technician was "diagnosing" the problem, taking the car for a test drive and replacing fuses (my husband did not at all appreciate this service advisor's attitude, she was abrupt and minimized my husband's request to just simply have the codes scanned as we had initially asked). We also had not authorized for repairs to be done, we had only signed off on 140$ to have the problem dash lights scanned. The tech said there was BAD pulling from both sides of the steering but that is because the power steering system was not operational (as evidenced by the power steering problem light). My husband did not find ANY pulling driving my vehicle, and he used to be an automotive technician. The tech asked if I had been in any accidents. The only two accidents that occurred to my car were 1) it being back into on the driver's side while parked in January of this year and 2) being rear ended 3 years ago. The damage was completely fixed by two auto body shops on the seperate occasions. I explained to the advisor, who was supposedly relaying to the tech, that the problem lights popped up during winter when I had turned a corner, lost traction and the car slid sideways into a snowbank. Finally, after the 4 hours were up, we were told that the issue hadn't been resolved!!! That we had to pay the 140$ (for essentially an incompetent tech to mull around for 4 hours trying and failing to comprehend what could be wrong) AND bring it back for ANOTHER appointment, however this would be need to be for a full day. No mention of "we will cover the diagnosing costs, sorry for this inconvenience", nor did they say the second visit's costs would be covered. I will not be bringing my car back for any future service with Sherwood Honda after this frustrating and appalling experience. I feel as though we were completely taken advantage of with NO results for our wasted time and money spent.

Written By: Coldplayit

July 11, 2016

We recently bought one of the car for our fleet. Aurora, the sales person was extremely helpful. She is very knowledgeable and spend time to educate you. It was wonderful experience over all. She treats you with much of the warmth and make your buying experience comfortable with no selling pressure. it has been few weeks now and she still stay in touch just to see if everything is going good.

Written By: Safetrack D

July 07, 2016

I had a great car buying experience to day at this place, I went to all Honda dealerships in Edmonton for buying a Civic 2016 and "Arthy" helped me with the best price at this dealership and I am really happy to be lucky and found this place for shopping. Also, finance department, Keely is a really nice person and is taking care of me. I definitely suggest them for buying a car...

Written By: ali y

June 30, 2016

Went into the dealership today for the very first time. The purpose was to book an appointment with service for my CRV for an open recall and a service, having never visited the location before I didn't know to whom I had to speak with on the matter. I approached the service cashier, only because there is no service desk in the showroom/waiting area, and asked who I would speak with to make n appointment. I was then duly informed by the service cashier in no uncertain terms that the appointment coordinator was off today and I had to speak to the "people out here" as she stormed away and pushed a door open and pointed out into a breezeway. As I obeyed the commands to leave the general area she then brought me to a service advisor I'm guessing and then told me that they make appointments and then she stormed off. I was apologized to by two of the advisors as they stated that the day was very busy and the stress was just getting to her and she's not normally like this. They followed with the appointment coordinator normally has Fridays off but has Thursday off this week due to the holiday. As I stated to them both, what does this have to do with me? I wanted to make an appointment, rudeness and excuses for said actions were not part of the agenda. For someone who has never had any dealings with a business before this is an egregious first impression. I guess I'll see if another dealer can complete the tasks.

Written By: hyler m

June 30, 2016

Went into the dealership today for the very first time. The purpose was to book an appointment with service for my CRV for an open recall and a service, having never visited the location before I didn't know to whom I had to speak with on the matter. I approached the service cashier, only because there is no service desk in the showroom/waiting area, and asked who I would speak with to make n appointment. I was then duly informed by the service cashier in no uncertain terms that the appointment coordinator was off today and I had to speak to the "people out here" as she stormed away and pushed a door open and pointed out into a breezeway. As I obeyed the commands to leave the general area she then brought me to a service advisor I'm guessing and then told me that they make appointments and then she stormed off. I was apologized to by two of the advisors as they stated that the day was very busy and the stress was just getting to her and she's not normally like this. They followed with the appointment coordinator normally has Fridays off but has Thursday off this week due to the holiday. As I stated to them both, what does this have to do with me? I wanted to make an appointment, rudeness and excuses for said actions were not part of the agenda. For someone who has never had any dealings with a business before this is an egregious first impression. I guess I'll see if another dealer can complete the tasks.

Written By: hyler m