Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4707 Reviews
3368Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Car in for B service
June 09, 2017
This experience was better than the last. The evaluation seemed to be filled out correctly unlike my last visit where the inspection points were marked off incorrectly. Service desk staff are friendly.
Written By: LINDSAY A
We're glad to hear that Lindsay. Thank you for your feedback!
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Quick service with a smile, Taylor did a great job!
June 09, 2017
Taylor was excellent, always friendly! Appreciate having the loaner to use for my appointments for the day! Thanks so much
Written By: STEVEN R
Thank you for the awesome words about Taylor, Steven! It was our pleasure to service your vehicle for you. We hope to see you again in the future.
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Extremely late!
June 09, 2017
First, my appointment was for 12:30 but I don't think my car was taken into the shop until 1:15-1:30, an hour later than my appointment. It was estimated to be an hour and a half appointment, which was perfect because I had to be at work for 2:30. A 12:30 appointment for an hour and a half, would give me 30 minutes to spare. If my first client at work did not need to reschedule her 3 pm appointment, I would have had to cancel because my car was taken in an hour late! When I made the appointment, i did state that I had to work at 3pm. Second, I have been having a problem with my starter once a month. It has been hard to get my car to start, it isn't the battery because everything else in my car turns on. My car is a 2016, so there is plenty of warranty on the car still. Palladino told me that because they could not recreate the problem (which happens randomly once a month when I start my car) there was nothing that they could do for me until the problem gets worse. So, even though the starter could be replaced under warranty, I have to wait until my car eventually wont start at all for them to fix the problem. Not very good service in my opinion!
Written By: SHERRY
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Gas mileage
June 09, 2017
Having issues with my cars gas mileage and inconsistent mileage. Range calculator also is off, losing 60 km in less then 5 mins.
Written By: TESSA M
Tessa, please call our Service Appointment Coordinators, Melissa and Melanie, to book an appointment to have that issue taken care of 705-673-6733 ext 644.
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Good
June 09, 2017
They changed the oil in my van and did a check service on it. They were thorough in their service.
Written By: ROXANNE A
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June 09, 2017
Not impressed
Written By: Lynn d
Lynn, we take our customer reviews very seriously and would like to speak to you to resolve this matter. Please contact our General Manager Lee Mulligan at your earliest convenience 705-673-6733 ext 259.
June 09, 2017
Not impressed
Written By: Lynn d
Lynn, we take our customer reviews very seriously and would like to speak to you to resolve this matter. Please contact our General Manager Lee Mulligan at your earliest convenience 705-673-6733 ext 259.
Communication
June 07, 2017
I dropped my car off for a recall at 8am, was told I would get a call when it was done. Received a call around 1pm and it was from the shuttle service saying he was in my driveway, never got the call saying that it was on the way. I rushed to get out the door and when he brought me back to paladino, my car hadn't even been serviced. There needs to be better communication in house to prevent these kinds of things from happening.
Written By: KEITH L
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Quick and to the point.
June 07, 2017
I needed to get a new ride quickly and even though I one already in mind from browsing online, my dealing with Jayson went quick and smooth.
Written By: Chris
That's awesome to hear Chris! We hope you enjoy the new ride.
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The car was dropped off to have winter tires switched over. The work was completed and the car was made available as promised.
June 05, 2017
The 2017 Civic was scheduled to have winter tires removed and regular tires installed. The dealer asked to have the car for the morning and that it would be ready by 11 am. The car was ready as promised at 11 am.
Written By: ANDRE
That's awesome to hear Andre! Thank you for your feedback.
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