Murray Hyundai

August 04, 2022

I had taken my 2016 Elantra to Murray Hyundai for some work to get done, $2700 later AND what was a complimentary courtesy car from Debbie (service writer). I received an invoice from Enterprise Rent-A-Car stating that I owed them rental fees. ?... This is my family's 4th purchase from Murray Hyundai. I was told by Hyundai Canada after they spoke with Murray Hyundai. That the fees for the courtesy car was mine and that it was up to me to pay. Murray Hyundai is not paying for the courtesy car that they provided me. Again after I was told by the service writer it was at no charge. I cannot recommend dealing with Murray Hyundai. Two cars in 10 years and this is how I'm treated, I'll be buying my next one elseware. I also had to wait a week and insist that I speak with the Manager before any response from Jeff to get this issue looked into. Buy Your Car from another dealership is my advice to you.

Written By: Charles B

August 03, 2022

Everyone at Murray Hyundai were terrific to deal with especially Graham and Tony. If you want the absolute expert on anything EV, Tony is unparalleled in his knowledge of the Ionic 5 and is patient and happy to share it. He and the Murray team made our recent purchasing experience a real joy and we would not hesitate to highly recommend them to family and friends or anyone else.

Written By: MJ L

August 03, 2022

very bad service.

Written By: Angela L

July 14, 2022

The service is fantastic in the Waverley location. I spoke with the service advisor Mr. Farhan Ahsan on Monday (July 11) regarding an oil change schedule. Mr. Ahsan told me that he will be trying to fit me in sometime this week and he did. He called me this morning to check whether I can come today. And I did, the whole thing was done within an hour and half. I received the washed car and it seems Mr. Ahsan was a happy man when he was returning the car key because he was able to help a customer.

Written By: mashiur r

July 08, 2022

Review is for Dimitri- I went down there for a test drive and feature overview with Dimitri. He was super friendly, easy-going and excellent at customer service. 5 star for his efforts and customer service.

Written By: Ravi P

July 07, 2022

Brought vehicles in on recall notice. Very professional and even offerd a complimentary car wash which was appreciated.

Written By: James K

July 05, 2022

Never experienced worse customer service with any company before. Their management team has absolutely no respect for their customers and will completely ignore you. I’ve had the same malfunction with my 2017 Elantra that I purchased from their dealership for the last 10 months. I have brought my car into this dealership 5-6 times to get it fixed as it was still under warranty and continue to have the same issue despite numerous trips to their service department. I brought this to the general manager’s attention as this is completely ridiculous to continue to have the same problem and was then passed on to the service manager, Jeff. When in contact with the service manager, I received one phone call promising me a call back the next day as he would contact the specialized field tech regarding my problem and did not hear back for two weeks. It took numerous phone calls and emails to even get a reply from the service manager, from which he finally had sent an email (June 17) to the field tech two weeks after our initial phone call. Numerous emails and phone calls after said email and I have yet to hear back. I then left a voice message with the general manager Richard, as this so-called ‘customer service’ is completely unacceptable for an already 10 month issue.

Written By: Matthew

July 04, 2022

I took my daughter's car at this location for a recall update on July 4. I was supposed to leave the car and come back when the work was done. I explained to the service attendant, Valerie, that it would be much better if I could wait for the car since I would have to walk to and from home and it was rainy. Valerie accommodated me and I was out in a reasonable time. My experience all staff was pleasant.

Written By: Robin S

June 30, 2022

BAD EXPERIENCE. AND WORST customer service. I am now left with NO CAR, and they are not going to do anything about their employee breaking my car. Also EVERYTHING IS AT MY OWN EXPENSE!!!

Written By: Beautiful Q

June 29, 2022

Written By: Cooper N