Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1623 Reviews
597Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 29, 2023
Always, I like Murray Hyundai. 10/10: But not this time. Monday morning I dropped my SantaFe for a recall service. Two things happened. 1.Normally when a customer drop a vehicle, they walkaround for any visible damages/scratches etc, and if anything found they mark them on their specific form and take the signature of the customer, give a copy to the customer. But, this time, the person who took over my vehicle took my signature to the form but didnt give me a copy of that form. Then I asked about it.He said, "dont worry, I took pictures".(What? He took pictures? But, I didnt take pictures.) Then I asked what about if your people damaged my vehicle and alter the form, I have no proof because I dont have a copy. I need a copy. And insisted him to give me a copy.Then only he gave me a copy. Before, this was not like this. I always had a copy from the service girl.(very nice girl: Name was. Jessica, and very professional service manager name Damian.) 2. After the service is done, I picked up my vehicle around 2pm. Since I have to come back to sign in for my work, I was in a little bit of rush. So, I didn't check my belongings. I assumed everything will be OK. I am dealing with this dealership for over 10 years. So far nothing got lost from my vehicle after I dropped it for service. Therefore, I had that trust as well. But, unfortunately, when I was looking for my cell phone Bluetooth, Its gone. I am 99% sure it was there when I drop my car in the morning. When someone (female) called me for the customer satisfaction survey, as usual I gave them 10/10 satisfaction and told her about my Bluetooth. Then she transferred me to the Service Manager. She said, his name is Jeff. I left him a brief message hoping that at least he will call me back. But, what a terrible customer service. He ignored me. He never returned my call. Then next day, I called the General Manager Mr. Richard. After he heard my story he was not happy(I think). He promised me to look after it. After a few minutes, the service manager ,Jeff called me and told me that he will investigate it and call me within 2 hours. This happened yesterday March 29th, 12:29pm. I think his clock stopped working after that call. Or he think the planet earth stopped rotating. Whatever, he never called me back. This place, especially service department was not like this with the previous management when Damian was there. I am 100% unhappy about the current service manager's customer service. I know they never admit that my devise lost during its stay with them. Never ever. Its OK. I know that. But, the service manager could have at least called me and update me. Terrible. Terrible. Now, for service department, I dont want to give a single star. I gave one star, because without at least one star, I cannot post this review. They deserve zero stars. Thank you Murray Service department.
Written By: Haris M
Hello Haris. Our General Manager has been trying to reach you to discuss your concerns, but unfortunately has not been able to connect with you. Would you please be so kind as to give him a call? Richard can be reached at 204-269-5555.
March 29, 2023
Written By: Cathy K
Thank you for the 5 stars, Cathy! We really appreciate it!
March 17, 2023
I had an excellent experience with my service advisor. He was very professional and detailed.
Written By: Adewale O
March 16, 2023
Written By: Grasiely A
Hello, Grasiely. Thank you very much for the 5 stars! We greatly appreciate it. Have a great day!
March 07, 2023
Sheldon and Jocelyn were very friendly. Smooth experience with the staff Had my Hyundai Kona serviced and some warranty repairs completed on Nov 6 2023. Excellent communication and timely service. Car runs great! Thank you!
Written By: Dayna H
Hi, Dayna. Thank you so much for your comments and the 5 stars! We will be sure to pass along your kinds words to Jocelyn and Sheldon. Take care!
March 03, 2023
Written By: R A
Thank you for the 5 stars!! We greatly appreciate it!
March 03, 2023
If you want a sale guy who's for you, go to craig at Murray Hyundai. I checked out all the Hyundai's in town and honestly walked in and out within 1 hour with a sealed deal. Craig knew exactly what we were looking for and helped us find the right solution for us. Overall everyone that worked there felt very genuine and not pushy like my previous car purchasing experiences. Highly recommend this location
Written By: Itme L
Hello, Itme. Congratulations on finding the perfect car for you! Thank you very much for taking the time to leave us your comments and for the 5 stars! It pleases us greatly to hear of your experience with us. We will be sure to pass along your kind words to Craig, too. We look forward to seeing you on your next visit with us. Until then, please take care and drive safe.
March 01, 2023
Inconsiderate time frames The working class is normally 9-5 aka 8hrs. Closing at exactly 6pm on the least stressful days of the week makes me think they don't want business at all. Looking forward checking out other dealers.
Written By: Tenzo
Hello, Tenzo. Thank you for taking the time to leave us your comments. Please know that we do take our customer experience and feedback seriously. We are disappointed to hear you feel this way. Unfortunately car dealership hours here in Manitoba are set by the Manitoba Motor Dealers Association and we are not permitted to deviate from those hours. We are open until 9PM Monday and Tuesdays for the convenience of our customers that do work later though.
February 28, 2023
Due in large part to our sales rep, Craig Ouendag, our experience at Murray Hyundai was nothing other than positive…. dare we say the best we have had across many dealership over the last decades. Beyond knowledge, Chris is personable. His relaxed sense of humour put us at ease creating a ‘feeling bond’ that engendered trust and that counts for a lot when buying a used vehicle. We must also recognize Jocelyn Santos who took us through the purchase process in a way that was neither tedious or dull. Nicely done. From this one experience would we recommend Murray Hyundai to others? Clearly yes.
Written By: Allan A
Hello, Allan. Thank you very much for taking the time to leave us your review and feedback. It pleases us greatly to hear of your experience with Craig and Jocelyn. We will be sure to pass along your kind words to them. Congratulations on your purchase! We look forward to seeing you on your next visit with us.
February 24, 2023
Called multiple times, no one returns a phone call. Then call is "disconnected" when I finally reach someone. Told although Hyundai has known issues with motor I will have to pay $400 for diagnostics (to confirm what I know) and then pay myself to fix this known issue. Horrible customer service. To add insult to injury, when I'm leaving having the staff scream out I hope you have a wonderful day speaks to the lack of professionalism .
Written By: patty n
Hello, Patty. We appreciate you taking the time to leave us your comments. Please know that we do take our customer experience and feedback very seriously. It concerns us to hear your experience was not an ideal one. We spoke with our staff about what took place during your visit and about the situation with your vehicle. Unfortunately, we have no satisfactory explanation for why it took multiple calls to contact us. Please know we are looking into our phone system to see if there is a technical challenge occurring there. We are pleased to hear that you were able to connect with Debbie and speak with her via phone, but unfortunately the call got disconnected during your conversation and for that inconvenience we do apologize. We appreciate that you took the time to come to the dealership to inquire about what could be done regarding your vehicle. Apparently you spoke with Faran and he took the time to come outside to listen to your vehicle at your request. He explained to you that we would need to schedule you in for a diagnostic appointment in order for us to accurately determine what the cause of the noise is. He further explained that because your vehicle is no longer under warranty, and this particular issue is not considered a recall, you would need to provide your Bill of Sale and your oil change records as well. You would also be required to pay for the diagnostic. Once we have those documents we can then submit your case to Hyundai to approve any work and give us authorization to proceed with any necessary repairs. Because there was no recall issued in your case, that is why you were not notified by Hyundai. If there had been a recall issued for your particular vehicle, you would have been. As for the comment that was made to you about “have a wonderful day”, our staff do say this to all of our customers at the time of their departure. When she heard you say to Faran, “Thank you for all your help”, she was under the impression that you were satisfied with the conclusion of your discussion. We’re hoping this was just a simple misunderstanding. If you would like to discuss this further with our Service Manager, he would be very pleased to do so. His name is Jeff Eusebio and he can be reached at 204-269-5555.
