Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1558 Reviews
596Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
June 25, 2022
Written By: tai t
Hi Tai. 5 stars! Wow! Thank you very much! It pleases us greatly that you enjoyed your recent experience with us. We look forward to seeing you on your next visit. Until then, drive safe.
June 13, 2022
Faran Ahsan is the best service consultant I have ever came across in my life. I have owned and been to Mercedes and Audi dealerships before but have never seen such a knowledgable, attentive and caring service consultant before. Faran greeted me as I was pulling into the drive through, he already knew my name, vehicle and my concern even though we have never met before (was definitely proactive and prepared about the appointment). Faran did a vehicle walk around in front my me, asked all the necessary questions about my vehicle concern. He documented air conditioning noise on the work order, informed me about an active recall on my new Santafe and went over all the details with me before I was asked to sign. The best part is that Faran offered me to have a seat in the lounge and enjoy coffee while I was gonna wait for my ride. The service department was busy but Faran still called me around 11 am to provide a status update on the service. I got another call around 2 pm, Faran described repair details and confirmed that the issue was covered under warranty and the vehicle was ready for pick up. I came around 3 pm to collect my vehicle, recall was also completed and Faran made sure that the vehicle was washed and cleaned. I did not have to pay anything as the repairs were covered under warranty. This was my first time at Murray Hyundai as I bought this vehicle from another dealership but Faran definitely exceeded customer service expectations. He thoroughly explained repairs and is very knowledgeable about automobiles. I am glad he educated me about an active recall and got it done at the same time. I highly recommend getting in touch with Faran for all your Hyundai servicing needs. Definitely a top notch service. 5 Star!
Written By: Muhammad U
Hi Muhammad. 5 stars! Wow! Thank you so much for taking the time to leave us your detailed review. We greatly appreciate it. We will be sure to pass along your kind words to Faran as well. We look forward to seeing you on your next visit.
June 11, 2022
Nobody answers service calls to book appointments?
Written By: Adam E
Hi Adam. We sincerely apologize for any challenges you have encountered trying to contact our service department. Would you mind please sharing what day and time you tried calling us? We want to ensure there isn't anything wrong with our phone number. If you'd care to share your phone number with me privately I can pass it along to our service department and have someone contact you. My name is Wade and I am the Marketing Manager here at Murray Hyundai. Please email me at wclisby@murrayhyundai.ca
June 08, 2022
I highly recommend going here. I don't enjoy car buying, but Graham (manager) and Sumit (salesperson) were really good. Very professional and upfront, listened well and meet my needs.
Written By: Eric S
Hi Eric. Thank you for the 5 stars and for taking the time to leave us your review. It pleases us greatly to hear of your experience with us. We will be sure to pass along your kind words to Sumit and Graham. We look forward to seeing you one your next visit with us!
June 03, 2022
ooked for an appointment to do a quick fix, came to the dealership, only to find out that my appoinnt wasn't scheduled at all and was told to go back home sce I didn't make any appointment, instead of checking from their end if there was any error done, or even helping me rchedufor another appointment ASAP. And it's safety recall
Written By: Wenny L
Hi Wenny. Thank you for taking the time to leave your comments. Please know that we do take our customer experience and feedback very seriously so reading this causes us great concern. We sincerely apologize for your inconvenience. Is it at all possible you made the appointment at another Hyundai dealership? Unfortunately we are unable to find you in our system. Might your vehicle be under a different name? Please know that we recently switched over to a new customer management system so there is the off-chance that your information didn't transfer over from our previous system. Also, when you were here someone should have provided you with a number to call to re-book your appointment with our appointment booking coordinator. Was this not provided to you? We would very much like to make things right with you. If you would be so kind as to call our Service Manager, Jeff Eusebio, he would be more than happy to speak with you. He can be reached at 204-269-5555.
May 31, 2022
Impossible to make an appointment with. Over 2 weeks I have sent one email and left 2 messages because no one answers or returns calls on the service center side.
Written By: Michael P
May 30, 2022
Update: Jeff from Service deoartment called me on 6/14 and confirmed that hitch for my car has arrived and I can drop off my car for installation. I got appointment on 6/21 yo drop off my car and I went there and dropped my car for overnight and he gave me loaner car so i can go to work. Next morning he called me to inform it got installed and ready to pick up. I picked my car next day and he also cleaned my car inside out. Thank you Jeff for your service and hospitality. Service dept. is very unprofessional. I purchased 2022 Santa fe in March and requested Hitch installation. Got appointment in May. When I arrived at the service station, they said we have to keep Car for whole day so I had to reschedule the appointment. Got new appointment after 3 weeks. When I arrived 8 AM they asked me to wait till someone comes and help me. I was waited for 20 minutes and associated started to help the customer came after me. I got off from my car and asked another person to attend me. He did some paper work and said we will call you back once installation done. Note: no shuttle service provided or loner car. I have full 8 years top warrenty and told we provide loaner car if we have to keep the car for whole day or more for service. I waited until noon and called to get status update and lady said we dont have any update and call you once we have. I waited untill 4PM but never got a call so i called back and lady said our supervisor will call back. Supervisor called back and said we received wrong hitch so we couldnt install. And we have to reschedule. I was like why did you guys waited for whole day to inform me you received wrong part and couldnt fix. I had to call twice to get update. Again no shuttle service so i ad to taxi and go back to pick up my car. No apology no compensation provided what so ever. Would not recommend for service at all.
Written By: jonil s
Hi Jonil. We greatly appreciate you taking the time to leave us your feedback. We sincerely apologize for the way you feel and for any inconvenience you experienced. Please know that we do take our customer experience and feedback very seriously so it concerns us greatly to hear you feel this way. I spoke with our Service Manager, Jeff Eusebio, about your comments and he was under the impression that everything was straightened out after the conversation you and him had. He would be more than happy to speak with you again in hopes of resolving things to your satisfaction. He can be reached at 204-269-5555.
May 26, 2022
Debbie is the worst advisor one can get. Had an horrible experience. I had my car serviced and after pickup there were noises in the vehicle and the AC was not cooling up so i called in at about 3pm on Thursday. Noone answered after calling over 10 times same day and the next morning I thought I would just go in because no one answers phone on the way my tire was giving me warning signs. I slowed down and tire burst. I called again and again no one answered still so I took a can on Saturday but Debbie was not at work so no one helped. Later on Tuesday I receive a call to schedule me 10 days after for an inspection. I come in, waited for 15 mins with noone addressingme. Debbie comes and act as if she doesn’t know me and later she says leave the car today as she can’t do anything with tire burst AC sounds but will see how it goes. I asked for a ride home, rental or something as i live 30 mins away. Nope nothing was offered no help. The worst customer service one can have.
Written By: Daman S
Hi Daman. We appreciate you taking the time to leave us your review. Please know that we do take our customer experience and feedback very seriously. That being said, reading your comments deeply concerns us. We sincerely apologize for the inconvenience while attempting to contact our Service Department recently. Given the recent condition of our roads here in the city, we have been experiencing a significant increase in tire and wheel damage calls to our Service Department which was making it a challenge to get through right away. Unfortunately, due to Covid and Provincial health guidelines, at the time of your situation we were experiencing a staffing shortage, and Debbie (who is highly respected and our most senior service advisor), was doing her best to manage the increased workload as best she could under the circumstances. We can certainly understand and appreciate your frustrations, and we would no doubt feel the same way if it were happening to us, but please know that it is not Debbie’s, nor our intention to deliberately go out of our way to inconvenience customers in any way. That being said, we also do not, under any circumstances, condone or tolerate abusive behavior and/or reckless driving while on our property. If you would like to discuss this matter further, our Service Manager, Jeff Eusebio, would be more than happy to have a conversation with you. He can be reached at 204-269-5555.
May 22, 2022
Great people great service
Written By: Jeff L
Hi Jeff. Thank you for the 5 stars and for your review! We greatly appreciate it.
May 12, 2022
(Translated by Google) I'm planning to buy a car, but I have to wait more than 3 months to get it... (Original) 차를 구매 할려고 하는데 차를 갖기까지 3개월 이상 기다려야 한다는...
Written By: Eagle s
Above review translated as follows: "I want to buy a car, but I have to wait more than 3 months to get a car." Hi Eagle. We completely understand the frustration with having to wait to purchase a new vehicle. Unfortunately, given the current state of supply chain issues and overwhelming demand, it is making production and delivery of new vehicles a great challenge for automakers all over the world - including Hyundai. We appreciate you taking the time to leave us your feedback, but please know that we do take our customer experience and feedback very seriously here at Murray Hyundai Winnipeg, so giving us two stars because you have to wait for a new vehicle (which is beyond our control as a dealership) doesn't seem fair. If there is anything else that has caused you to leave us a two star review we would very much like to learn what that is so that we might have the opportunity to address it with you in hopes of improving your experience with us.
