Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4707 Reviews
3368Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
I was not impressed at having to wait so long for a tire change and alignment.
April 20, 2017
Appt booked for 3 pm 17 Apr for winter tire change and alignment and was waiting for it. Car did not go into service area until 4:15. Work completed around 5:05. Was told that two mechanics called in sick.
Written By: ROBIN L
Robin, we are very sorry about the delay but thank you for completing the review to provide us with your feedback.
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For this last visit it was poor,but on longer trendline good.
April 20, 2017
I was in to change winter tires to summer tires, I was told it would take one hour. One hour later my car keys were handed to me and told the car was ready and told where it was parked. Unfortunately the wrong size tires & wheels had been installed. After some convincing and two and one half hours my car was ready. Paladino Honda has a computerize storage and retrieval system, I was told that it does not make mistakes. But people do as I told them make misstate inputting bin storage information. After this was understood by staff my car was looked after.
Written By: FERN
Fern, we are so sorry this happened but are glad to know the correct tires were put on.
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Excellent
April 20, 2017
Excellent. Kara was very friendly, courteous and efficient. I think Honda should stop this 100 percent satisfaction nonsense. Perfection does not exist - even God is not perfect. I also think that some of the placement of women in the Honda dealership in Sudbury should be reviewed. One is near a washroom - that certainly would be annoying and a few have no privacy at all. Thank you for listening.
Written By: Lillie
Lillie, we appreciate you providing us with your feedback!
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REgular Maintenance and Tire Rotation
April 20, 2017
Our experience was excellent. We really appreciated the new Valet service and not having to search for a 'hard to find' parking place. Thanks
Written By: KENNETH C
Kenneth, we love hearing that you used our free valet parking service!
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Maintenance Appointment
April 20, 2017
Acceptable experience. I am receiving too many such surveys and therefore question their validity. I have made comments verbally to staff, such comments do not seem to be heard. I will consider setting an appointment with a manager in order to voice my comments.
Written By: PIERRE
Pierre, we truly appreciate you providing us with your feedback. Please know that you may contact our Service Manager Ray at 705-673-6733 ext 263 or by e-mail at ray@palladinohonda.com when it is convenient for you, to voice your concerns.
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Always amazing service
April 20, 2017
Always amazing service and staff
Written By: MARILYN A
Marilyn, thank you for your feedback. We hope you come visit us again in the future!
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Excellent
April 20, 2017
The shuttle ride to work did not leave on time like the previous time . I was a little late for work. Other than that , excillent service. All the staffs are very friendly and helpful.
Written By: SRAMIT
Sramit, we apologize that you were late for work but are grateful for your compliments about our service.
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mechanic failed to recognize dashboard service wrench
April 20, 2017
Car sat for 3 hours and was not advised prior to scheduled appointment that repair duration would be 6 hours Compensation in the form of a free oil change would be nice.
Written By: RICHARD
Richard, we apologize for the miscommunication. You may contact our Service Manager Ray to discuss your concerns at 705-673-6733 ext 263 or by e-mail ray@palladinohonda.com.
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Service department
April 20, 2017
I was in for an oil change. Very pleasant experience. Courteous service advisor. One problem, parking on your lot is terrible.
Written By: Andre
Andre, we hope you can take advantage our free valet parking service next time you come to visit us to help control the traffic in the lot.
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Second time a vibration is felt in the steering wheel after service paid.
April 20, 2017
Good appointment times. However, one shuttle driver has demonstrated negative attitude which should not be shared with customers while driving. While Brian has demonstrated perfection when driving clients. Overall good experience, however I'm questioning the quality of service provided due to this second incident with vibration issue following servicing vehicle. This causes an inconvenience as I must return with the vehicle when this should be checked prior to returning to client. Thank you for the follow-up.
Written By: PAULINE
Pauline, we are very sorry about your experience with the shuttle and for the vibration issue. You may contact our Service Manager Ray to discuss your concerns at 705-673-6733 ext 263 or by e-mail ray@palladinohonda.com.
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