Performance KIA
545 13th Ave , Thunder Bay, ON, P7B7B4
Member since July 14, 2014
545 13th Ave Thunder Bay ON P7B7B4Overall Score
Performance KIA917 Reviews
653Review Ratings Breakdown
Consumer Reviews
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Great customer service
October 28, 2015
Service at Kia is always enjoyable. Love the staff and customer service. I love my new 2016 Kia Sorento :)
Written By: Liisa
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Taken
October 27, 2015
I booked an oil change and a check of my rust protection and was told it would be an hour. When I got there I was told it would take 4-5 hours. Obviously there was a mixup in communication. The oil change also cost $50+. I an get the same maintenance done elsewhere for under $40. I was also told that my next service really should be a complete ??? Check-up that would include a tire rotation and would be more than $150.
Written By: Diane
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Communication Breakdown
October 27, 2015
I brought my 09 Sorento in for a #4 service at 8 a.m.on Saturday Sept. 19,2015. I knew it would not be completed until Saturday afternoon some time but I at least expected a phone call at some point in the afternoon to give me an approximate completion time.Nothing. Had to phone at 4:15 to find out when it would be done,then make arrangements to come and pick it up before closing time at 5 p.m. During the service metal shavings and a 'chunk' of metal were found on the rear diff plug magnet. Mechanic showed me a picture but I wasn't given any recommendations by anybody about what should be done. I had to make the decision to come back on Monday and set up another appointment to have the rear diff inspected thoroughly. I was also told in a roundabout way that the rear diff had been replaced at some point but when I tried to find out when this was done I got no answer. Since I am not the original owner of the vehicle it would be nice to know these things. To this date I still don't know when or if the diff was replaced. Also wasn't told that the front brake pads were seized in the calipers,this was fixed during the service but the change in the feel of the brakes made me think something was wrong. While I find the work that was done satisfactory the complete lack of communication about a potentially serious problem makes it doubtful that I'd purchase another Kia product.
Written By: Rene
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Everyone that I have met has been very helpful and respectful of my needs.
October 27, 2015
My first response just about says it all! All of the staff that I have dealt with demonstrated a thorough knowledge of the KIA Forte that I have. They are a great front line for creating the very important "first impression"!
Written By: Allan
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Excellent service from the moment we arrived.
October 27, 2015
The service people took care of us very well right from the moment we arrived till we left. They were pleasant and had a great smile. She asked if we wanted coffee or needed a ride anywhere while work was being done on our vehicle. What I liked the most was their sense of humour. Great service! Thanks.
Written By: Janet
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They are always so nice and happy!
October 27, 2015
They are always super patient with me and my two small children. The kids really enjoy coming with me to get an oil change because the live the kids area!!!
Written By: Daniel
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Had a great first experience with buying a vehicle. Did not feel pressured to make choices we weren't comfortable with.
October 24, 2015
We were helped to thoroughly understand every aspect of what we were getting ourselves into. We did not feel stressed or uneasy walking out with our vehicle. So happy to have a safe and reliable vehicle now!
Written By: Anthony &
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Cindy is the best
October 23, 2015
Cindy really made my experience awesome ... She was constantly in touch with me and helped me find a vehicle I loved... I would recommend Cindy to anyone looking at purchasing new or pre owned vehicles
Written By: Hannah
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Cindy
October 21, 2015
Cindy was very approachable and easy going. She made spending money a blast, and made sure we knew all the facts about the vehicles.
Written By: Peter &
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Car
September 22, 2015
want to thank Ari, Charlene and Tim for the excellent service. They were all very friendly , helpful and made my car buying a great experience. Thanks again , and will not hesitate to recommend you guys to anyone looking to buy a car.
Written By: Judith
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