Murray Hyundai

Hi Mohammad. Thank you for the 5 stars and for leaving us your comments. We will be sure to pass along your kind words to Al and Jocelyn.

Hi Gurjot. We appreciate the time it takes for our customers to leave us their feedback. We feel badly that your experience with us wasn't up to your expectations. We know that you had scheduled an appointment with your vehicle, but unfortunately showing up early for said appointment doesn't necessarily mean that we are able to get you in any earlier. We appreciate that you are a busy person, as are the majority of all of customers, but please know that if we could have have found a way to get you in any earlier, without negatively impacting other customers, we would have. That being said, it just wasn't possible that day. If you would like to discuss this matter with our Service Manager, Damien Lavallee, please give him a call at 204-269-5555.

Hi Scott. We appreciate you taking the time to leave your comment. Please know that we take our customer experience and feedback very seriously though. That being said, unfortunately your comment is a little vague. Would you mind sharing with us how your experience could have been improved?

Hi Gilles. We appreciate the time it takes for our customers to leave us their comments, so thank you. Please know that we do take our customer feedback and comments very seriously so it concerns us to hear of your experience. We took the time to interview all staff involved in order to get a better sense of the events leading up to your leaving us your comments. Apparently we had been working with you to help diagnose issues you were experiencing with your vehicle and had performed a number of services at no charge in order to help you out. These included complimentary Flight Recordings and Electrical Tests. Unfortunately, these did not allow the technician to pinpoint the issue and we recommended performing more in-depth diagnostics that unfortunately would need to incur charges. We understand that this was not an ideal situation and that you would have preferred not to have charges incurred. Our service advisor was doing her best to clearly communicate with you during your phone call. We advise our staff that they are not obligated to tolerate rudeness, abusive or aggressive behavior and she made the decision to abruptly end the telephone call. If you would like to discuss this matter in more detail with our Service Manager, Damien Lavallee, he would be more than happy to so. He can be reached at 204-269-5555.

Hello. We take our customer experience and feedback very seriously. That being said, we are concerned about your comment and would like to help correct things. Unfortunately we are unable to find your name in our records though. Could it possibly be under a different name? Is there a chance you might have us confused with another Hyundai dealership? If you are so inclined, our General Manager, Richard Eccleston, would very much welcome a conversation with you to discuss this in more detail in hopes of rectifying the situation. Please feel free to call him at 204-269-5555.

Hi Gordon. Thank you for taking the time to leave us your review. Please let us know what we could have done, or what we could do in the future, to make it a 5 star experience for you.

Hi Jeffrey. Thanks very much for leaving us your review and the 5 stars! We're very glad to hear of your experience with us. We look forward to seeing you on your next visit.

Hi Carlos. We appreciate you taking the time to leave us your review and for the four stars. Have you and Sumit managed to connect your BlueLink? If not, please definitely reach out to him and we will rectify this for you.

Hi Renevee. Thank you so much for taking the time to leave us your review and for the 5 stars! We greatly appreciate it. Congratulations on your new Tucson too! We hope you enjoy every moment with it.

Hi Melanie. We appreciate the time it takes for our customers to leave us their feedback. Please know that we take our customer’s experience and feedback very seriously. That being said, we wanted to take the time to investigate your concerns prior to replying. We can definitely understand your frustrations. When you had your vehicle towed in initially without an appointment because of an engine noise you heard, we mentioned that unfortunately we wouldn’t be able to get your vehicle in to be looked at for approximately ten days due to a backlog of other vehicles that had arrived prior to yours, but we would do our best to get you in sooner than that. When we were able to get your vehicle in for a diagnostic it was determined that we would need to order some parts, but thankfully they were covered under warranty. Unfortunately those particular parts were not in stock though and we facilitated putting you into a complimentary rental vehicle because we had no loaner vehicle available to offer you. Unfortunately the allotted time that we were able to put you in a complimentary rental occurred five days after your parts arrived and we still did not have a courtesy vehicle to offer you. We did offer you our special reduced rental rate of $28 per day to help you out until either a courtesy vehicle became available or your vehicle was repaired. You elected not to exercise this option. When a courtesy vehicle did become available we were able to get you one. After the repairs were made to your vehicle, you noticed an issue with your sunroof. When you brought your vehicle in to have the sunroof looked at a few weeks later without an appointment, we accommodated you and managed to have one of our technicians make some time to have a quick look. Once a visual inspection was made he recommended that you book an appointment so that a more in depth inspection to help determine the exact cause of the problem could be performed. Unfortunately though, that is when you chose to take your business elsewhere. If you would like to discuss this matter with our Service Manager, Damien Lavallee, he would be more than happy to have a conversation with you. Please feel free to contact him at 204-269-5555.