Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1558 Reviews
596Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
August 11, 2021
Written By: Vladimir S
Thank you Vladimir!
August 10, 2021
Very bad experience, shortest visit to a dealership ever, maybe spent 5 minutes there. It was a very rude welcome by the sales person that I didn’t even wanted or interested in going back there ever. Would prefer anywhere else over this.
Written By: JYT P
Hello. Thank you for taking the time to leave us your feedback. We take our customer experience and feedback very seriously. That being said, it troubles us to hear of your experience with us. We would very much like to address this so if you would like to discuss further, please email me with the details. wclisby@murrayhyundai.ca
July 29, 2021
Very Friendly staff
Written By: David B
Hi David. Thank you very much for leaving us your review and for the 4 stars! It means a lot to us. Please feel free to let us know what could make it a 5 star experience for you next time. All the best!
July 27, 2021
Great service by Craig. You made our day Thank you man!!!
Written By: Ravneet B
Hi Ravneet. We are so glad to hear of your experience with Craig! Thank you for taking the time to leave us your review. We greatly appreciate it!
July 21, 2021
Written By: abduricarimo n
Hi Abduricarimo. Thank you for leaving us 5 stars! We greatly appreciate it.
July 20, 2021
Bad experience. First time at Murray Hyundai. Had appointment booked for 9:00 am on July 19th. Arrived on time at shop. Took until 9:30 am to have our vehicle put into cue. Was promised shop would let me know by about 12 noon what was wrong with vehicle. My wife and I live across town, in East Kildonan. We decided to go to some stores in the area while we waited to hear back from shop. I called at 1:15 pm and was told by Service Advisor vehicle was still not in shop. Shop Advisor finally called me at 4:30 pm to state vehicle would probably not get into shop today. Shop would try for July 20th. I then came to shop at 5:00 pm on July 19th and spoke to same Service Advisor and stated I was pulling vehicle from dealership and will rather give my business to a Hyundai shop that will actually get my vehicle into shop the same day. We had spent the entire day in the area for nothing. No apology offer by this staff member. Too bad, since my wife and I had planned to give Murray Hyundai our business moving forward. Won't be doing that. Shop needs to either hire more technicians or book less service appointments!!
Written By: Wayne G
Hello Mr. Giesbrecht. We greatly appreciate your taking the time to leave us your review. Please know that we take our customer experience and feedback very seriously. That being said, we deeply regret hearing this and completely understand your frustration. I’m sure we would have felt the same way if we were in your position. We sincerely apologize for the inconvenience you and your wife experienced and for any miscommunications that may have occurred. We take great pride in providing quality customer service and your experience is definitely not what we want our customers to encounter when they choose us. If you would be so inclined as to have a conversation with our General Manager, Richard Eccleston, he would very much appreciate exploring how we might be able to make this up to you. He can be reached at 204-269-5555. If not, we completely understand.
July 08, 2021
horrid service. dont stand by warranty. cars dont last and customer service is the worst in the business. Amazing how prompt the reply to this email was. Why can't service be that way? The only service you provide is lip service. Talk is cheap but thats the only thing thats cheap coming from your dealership. I will NEVER come back to this dealership or buy another Hyundai. I know 2 people that bought Hyundai BECAUSE of the warranty.....but each one has been totally dealt a bag of lies. Also the quote for cost of repairs is triple that of other dealerships we went too and they told us the service recommended by your dealership was not needed. Ive heard this before.
Written By: Dale P
Hi Dale. Thank you for taking the time to reach out to us. Please know that we take our customer experience and feedback very seriously. That being said, something has obviously happened to cause you to feel the way you do. Unfortunately we are unable to find your name in our system. Is it possible you might be in our system under a different name? Do you recall who you were dealing with here at the dealership? We would welcome the opportunity to discuss this matter with you in more detail in hopes of rectifying the situation. Please feel free to contact either our Service Manager, Damien Lavallee, or our General Manager, Richard Eccleston, at 204-269-5555.
July 03, 2021
Today we experienced service that went above and beyond our expectations. From the timely loaner car, to the use of Graham’s office printer, my husband and I were well taken care of to ensure that we had a smooth pick up of our new 2021 Tucson. Thanks also to Laya for all of your knowledge and friendly advice! -Jennifer and Jonathan Guzman.
Written By: Jennifer G
Hi Jennifer. Thank you so much for taking the time to leave us your review and for the 5 stars. It pleases us greatly to hear of your experience with us. We look forward to seeing you again on your next visit.
July 02, 2021
Horrible sales team that screws you into financing deals. Friend purchased car was not comfortable with payments they refuse to help her cheaper financing options and force you to exchange for same model car. BUYER BEWARE THESE GUYS ARE CONS, the financing manager Graham M. is ruining the business and scaring off potential customers, that guy needs to learn customer service 101. Enjoy this guy ruining your kenaston location Murray. Update 01/11/22 No my girlfriend was not pleased whatsoever with the way you guys took advantage and forced her into taking a vehicle she did not want. Furthermore you should be respecting peoples human rights and health issues when they say and have proof of mask exemption instead of telling them to wait outside in cold winter weather otherwise. This establishment is one of the worst dealers I have ever experienced in my life. The general manager Rich E. Has absolutely horrible customer service I now see where the rest of the team gets it from as it is coming right from the top. BUYER BEWARE THIS GUYS ARE CONS.
Written By: kris f
UPDATE IN REPSONSE TO YOUR MOST RECENT COMMENTS OF 01/11/22 [without prejudice] Kris, we are sorry you feel this way. As we said before, we took back the first vehicle and sold your girlfriend a different vehicle when we had no legal obligation to do so, and despite your behavior throughout the process. Your girlfriend has told us multiple times that she is happy with the vehicle and appreciates all our efforts. She has been a pleasure to deal with during each interaction we have had with her. When you were here the other day you made the choice to be loudly argumentative with our service advisor when she politely asked you to put on a mask. Then, after you refused, our General Manager, Richard, came to speak with you. At no point were you told to wait outside in the cold. Richard, even after being called VERY offensive names, tried to offer you a vehicle to borrow while your girlfriend’s vehicle was being worked on. You very abruptly cut him off and then attempted to blackmail him with the threat of this review and then proceeded to put on the mask you had in your pocket. As a business we are doing our best to follow all Government mandated provincial health guidelines to protect our staff and customers. Our General Manager was polite and sympathetic while conversing with you, even when your responses were rude and aggressive. From all the interactions we have had with you over the past eight months, it has become quite clear that you do not enjoy dealing with us. As mentioned to your girlfriend yesterday, although we are more than happy to help her in the future, you are no longer welcome at our dealership and under no circumstances are you allowed to enter our facility at any time. ==== Hi Kris. We are very sorry to hear you feel this way. When your girlfriend left our dealership with her Hyundai Certified Pre-Owned (CPO) Kona almost 3 weeks ago she was extremely happy. When she came in on Friday her budget had changed. With the benefits of Hyundai’s CPO Program we were happy to work with her and exchange the vehicle for another CPO vehicle with a payment she was more comfortable with. When your girlfriend left on Saturday, and in subsequent communications, she has expressed her gratefulness with what we were able to do for her. It does seem like there is some miscommunication about what has transpired and that is understandable as you were not party to most of what took place. We would be more than happy to discuss this with you, however we would need your girlfriend’s permission to do so. If you wish to have this discussion please have your girlfriend contact us directly so we can set this up.
June 27, 2021
Written By: Park J
Hi Park. Thank you for leaving us 3 stars. If you are so inclined, please let us know what could have made it a 4 or 5 star experience for you.
