Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1623 Reviews
597Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 10, 2022
Had to bring my car back, a 3rd time, unfortunately AFTER the service manager, best service advisor, p/t receptionist, warranty clerk and a 2nd service advisor "walked out"/resigned, and had the worst experience ever. I have been a loyal service customer since my vehicle was purchased in Nov. 2011 and now I will NEVER GO BACK. The female advisor, whom was hired back, carries herself as "checked out", does not have accurate info/knowledge to relay back to the customer nor cares to respond in a timely manner. I HAD to deal with GM-Richard Eccleston, the now acting service manager, and he clearly is clueless with servicing a vehicle nor cares about the customer but rather making money. I do not recommend servicing your vehicle there, ever. FYI-the problem was not fixed nor issue rectified as they claim it to "not be their fault".
Written By: Kay M
Hi Kasey. Thank you for your review. We are sorry to hear you did not enjoy your last dealership visit. We are pleased to let you know that we now have a replacement Service Manager, Jeff Eusebio, in place. Jeff comes to us with many years of experience in the automotive industry and a proven track record as a Service Manager known for providing exceptional customer service. In fact, many of our customers have already voiced their appreciation for how the service we provide has improved since the changes we made.
March 01, 2022
Terrible customer service, the service advisor never pick up phone and never return call. In the past, I satisfied the services, I purchased the car and did lots of the service in this location. However, this time it is nightmare. The guy told us “It take up to two weeks to approve for replacing engine by warranty department “. After one and half week, we tried to call him to check the status. No one reply. Due to we were too busy and do not have vehicle to come to the store. so, we kept calling him once or twice at following days. He did not reply. After another week, we came to the store, and saw him . He told us still waiting for the result and reconfirm his phone extension. After another week, we tried to follow up it, and no one pick up phone and return call again. super mad.
Written By: Mei M
Hi Mei Mei. Thank you for taking the time to leave us your review. We greatly appreciate your loyalty to us. Please know that we do take our customer experience and feedback very seriously, so it concerns us greatly to hear that you feel this way. After speaking with your service advisor we believe part of why you were unable to reach him via telephone was due to an internal technical issue with that particular phone number. We recently discovered that he has not been receiving calls to that phone number. Unfortunately it was not caught sooner and we sincerely apologize for any inconvenience this may have caused you. He did mention that your vehicle had been returned to you as of last Thursday so we hope that it has been performing well since then. If you would like to discuss this further with our General Manager, Richard Eccleston, please feel to contact him at 204-269-5555.
February 26, 2022
Tony Dang keep doing the great job you do! Enjoyed the buying experience!! Attention to details, taking care of the costumer service! Highly recommended!!
Written By: Jeny O
Hi Jeny! Thank you very much for taking the time to leave us your feedback and for the five stars! We greatly appreciate it. It pleases us greatly to hear of your experience with us and we will be sure to pass along your kind words to Tony too! We look forward to seeing you on your next visit with us.
February 19, 2022
Honestly a scam. I didn’t even get the car wash that other dealers give for getting an oil change. Wouldn’t even give the winter special discount on hyundaicanada.com that expire mar 2022. So I ended up paying full price for subpar service. If your going to charge so much, at least give better service!
Written By: Anthony L
Hi Anthony. Thank you for leaving us your feedback. We take our customer experience and feedback very seriously so it concerns us to hear of your experience. Perhaps a miscommunication occurred? Because according to your service advisor, you were made aware of the fact that due to the extreme cold, car washes had been temporarily suspended. For your inconvenience, we would like to offer you a car wash coupon for the Northern Lights Car Wash. Please feel free to drop by and pick it up at your convenience. We will leave it at the reception desk for you. As for not getting the discount that was being offered on the Hyundai Canada website, you elected to have a Service #2 performed and that unfortunately differs from the Winter Special that was being promoted on the Hyundai Canada website. Again, you were made aware of this and what was included with your Service #2 and you agreed to have us perform this service for you. If you would like to discuss this further with our General Manager, Richard Eccleston, please feel free to contact him at 204-269-5555.
February 07, 2022
Great staff and service. Follow up services are amazing
Written By: Pooja P
Hi Pooja. Thank you for your review and for the five stars! We are pleased to hear of your experience with us and we look forward to seeing you on your next visit.
February 01, 2022
I purchased a new 2022 Elantra from Tony Dang and could not be more pleased. He worked with me to get the car I wanted to purchase in the color I wanted. His customer skills and approach to business is friendly and professional. He spent a lot of time with me explaining all the features on the car and showing me how everything work and was never in a hurry especially when I had questions for him. Murray Hyundai is a very modern dealership the is clean and well maintained. Next time I plan on purchasing a vehicle my first, and probably only call will be to Tony to set me up again.
Written By: James B
Hi James. Thank you so much for taking the time to leave us your review and for the five stars. We really appreciate it. It pleases us greatly to hear of your experience and we will be sure to pass along your kind words to Tony. Congratulations on your beautiful new Elantra! Drive safe.
Fantastic Customer Service
February 01, 2022
I purchased a new 2022 Elantra from Tony Dany and could not be more pleased. He worked with me to get the car I wanted to purchase in the color I wanted. His customer skills and approach to business is friendly and professional. He spent a lot of time with me explaining all the features on the car and showing me how everything work and was never in a hurry especially when I had questions for him. Murray Hyundai is a very modern dealership the is clean and well maintained. Next time I plan on purchasing a vehicle my first, and probably only call will be to Tony to set me up again.
Written By: James
Related Staff:
There are no staff members associated with this review.
January 28, 2022
Staff was nice to talk to, I recommend Tony, he was super nice and went above and beyond to make the deal work. One older desk lady seemed like a judge but once I picked up my new vehicle it was smiles. Lol, I guess don't judge a book by its cover. That or maybe it was just a bad day, we all have those. Anyways still 5 stars, highly recommend!
Written By: Vollman K
Hi Vollman. Thank you for taking the time to leave us your review and for the five stars! It pleases us greatly to hear of your experience with us. We will be sure to pass along your kind words to the staff who assisted you. Congratulations on your new vehicle and we look forward to seeing you on your next visit!
January 27, 2022
Would not buy a toy car from this sales team. Very rude and was insisting that I had to make the decision that day to sign the only deal they had for me. All I did was call earlier that day they said to come look as some options and they were pressuring me to close the deal that same day!
Written By: justin p
Hi Justin. Thank you for taking the time to leave us your review. We’re sorry you feel this way. We take our customer experience and feedback very seriously so it concerns us to hear this. Do you happen to recall who your sales consultant was? Unfortunately we cannot find your name in our system. Might it perhaps be under a different name? Was the vehicle you came in to look at a “final order” vehicle? If so, then there may have been some urgency on the part of the sales consultant to finalize the deal to ensure you didn’t lose the opportunity to acquire the vehicle. Given the current situation, and a shortage of new cars, if you had ordered a vehicle and decided not to move forward, it would have been passed on to the next person on the waiting list. Perhaps the sales consultant’s enthusiasm and excitement unfortunately was mistaken for pressure in this case. If there is anything we can do to help make amends, please feel free to contact our General Sales Manager, Richard Eccleston, at 204-269-5555. He would be more than happy to speak with you.
January 15, 2022
Written By: Rohan S
Hi Rohan. Thanks very much for the 5 stars! We really appreciate it!
