Murray Hyundai

Hi Sanjeewa. Thank you for the 5 stars! We greatly appreciate it. Happy Holidays!

Update 01/12/2022 - Hi Madhu. We are very pleased to hear that we were able to take care of you. Thank you very much for choosing to change your experience from a one star to a three star. We hope in the future we can help you enhance that even further. We appreciate your loyalty and the opportunity to service your Hyundai. We look forward to seeing you on your next visit. === Hi Madhu. Because we take our customer feedback and experience very seriously, it concerns us to hear of your experience with us. My name is Wade and I am the Marketing Manager here at Murray Hyundai. Would you mind sharing with me your concerns or how we could have improved your experience? Please feel free to email me at wclisby@murrayhyundai.ca.

We're disappointed you felt you had a one star experience. Please let us know what could have made it a better experience for you.

Hi Eric. Thank you for taking the time to leave us your review and for the 5 stars! We greatly appreciate it. Happy Holidays!

Hi Shubneet. Thank you for leaving us 3 stars. If you are so inclined, we would greatly appreciate hearing what could have made it a 5 star experience for you. Happy Holidays!

Hi Parminder. Thank you very much for your kind words and the 5 stars. We are pleased to hear all is well now. Happy Holidays!

Hi Robert. We are very sorry to hear of the issue with your Santa Fe and we completely understand your frustrations with the time it’s taking to get parts in. Due to some recent events out West beyond our control, it is causing shipments to be delayed. With regards to the courtesy vehicle you were provided, we appreciate the situation given your physical requirements, but unfortunately, that is the only vehicle we were able to make available at the time. I was pleased to hear that we have since been able to provide you with a Sonata. We hope this is a more comfortable option for you. If you would like to discuss this with our Service Manager, Damien Lavallee, or our General Manager, Richard Eccleston, please feel free to contact them at 204-269-5555.

Hi Lori. Thank you for taking the time to leave us your feedback. We pride ourselves on taking our customer experience and feedback seriously. It concerns us that you feel this way and we completely understand the way you feel. It’s very frustrating when your vehicle isn’t operating correctly. After speaking with our Service team it looks as though you had come in back in January of this year with complaints of a malfunctioning aftermarket remote starter which was installed by a third party. Based on our previous experience with aftermarket remote starters (some can be problematic when not installed correctly and lead to other electronic issues within the vehicle), it was recommended that we install a new remote starter that we have had previous success with installing on Hyundai vehicles. It was our understanding that once this had been completed the problem was solved. Then, some time later you reported to us that your key fobs were now malfunctioning. When you brought your vehicle into us in September to investigate, we performed a diagnostic and based on our best judgment, determined that it was a smart key module issue. We ordered you a smart key module in hopes that this was in fact the solution. As a sign of good faith, not only did we not charge you for the part, but we also chose not to charge you for the labor. All told $950.00. It’s unfortunate that you and Damien have not been able to connect. You had called him on November 3rd and he subsequently called you back and left you a voicemail. He would be more than happy to discuss this matter with you, so please feel free to call him again when it’s convenient for you. 204-269-5555. Please know that we have your best interests at heart and will do everything in our power to make things right with your vehicle.

Hi Captain. We take our customer experience and feedback very seriously. It concerns us to hear of your feelings. Please know that when it comes to our Service customers, it is our policy to offer the option of a complimentary courtesy vehicle. And in the event that one is not available (we have a limited number of designated courtesy vehicles), we offer the option of a rental vehicle at a reduced rate. If you would like to discuss this with our Service Manager, he would be more than happy to help resolve this with you. His name is Damien Lavallee and he can be reached at 204-269-5555.

Hi Steven. Thanks very much for taking the time to leave us your feedback and for the 5 stars! It pleases us greatly to hear of your experience with us and we look forward to seeing you on your next visit. Congrats on your new Santa Fe!!