Murray Hyundai

Hi Irina. Thank you very much for leaving us 5 stars!

Hi Michael. Thank you for reaching out to us. Please know that we take our customer experience and reviews very seriously. That being said, we wanted to thoroughly investigate this a little more prior to responding to your review. With regards to the creaking you were concerned about on your vehicle, after reviewing the technical notes from your various appointments over the past months and speaking with your service advisor and our service manager, it appears that we waived all diagnostic charges in order to help you. The only fee that was charged to you was that from the body shop which you had agreed to pay. You did not express to us that the problem was not rectified to your satisfaction upon it being returned to you from the body shop. We were under the impression that the problem was solved. We did attempt multiple times to diagnose and locate the cause of the creaking. You were not charged for any of these appointments. It was only after exhausting that which our technicians could diagnose did we recommend sending your vehicle to our body shop for a more in depth analysis. We are happy to hear that were able to solve your problem though. If you would like to discuss this with our Service Manager in more detail, he would be more than happy to have a conversation with you to help address your concerns. His name is Damien and he can be reached at 204-269-5555.

Hi Savanna. Thank you for reaching out to us. Because we take our customer experience and feedback very seriously, we wanted to investigate your situation before replying to your concerns. We do feel bad that you feel the way you do, but looking back on your vehicle's history, we replaced your brakes in June of 2020 based on inspection that was completed in November or 2019 which, based on the technician's notes and inspection sheet, that your brakes were at five millimeters, which means they are considered to be in the yellow and requiring future attention. Upon replacement we found the brake pads to be at three and four millimeters, and based on the discussions we had with you, you gave us the go ahead to replace them. As for the de-icing, you had authorized us to perform a diagnostic which had the potential to incur a diagnostic charge if repairs were found to be not covered under warranty. Prior to us proceeding, you had given us authorization by way of your signature. We went ahead and completed a road test, performed a diagnostic and removed the ice for a lower than agreed upon diagnostic charge (as ice build-up is not covered under warranty). The missing oil cap was something that we took full responsibility for and to help compensate you for that oversight, we did offer you another Service #1 (what you paid for originally). You did request a higher value service package and we were more than happy to accommodate your request. Is it possible that there is a chance you might be misunderstanding your documentation? Our Service Manager, Damien, would be more than happy to sit down with you and review everything with you in order to put your mind at ease that everything performed was authorized by you and reviewed and inspected correctly. Please feel free to contact him at 204-269-5555.

Hi Dylan. Thanks for the 5 stars!! We appreciate it.

Hi Gladys. Thank you so much for the 5 star review and for your kind words. It pleases us greatly to hear of your experience with us. We look forward to seeing you on your next visit.

Hi James. We really appreciate the 4 stars. Thank you! We will be sure to pass along your kind words to Jessica too. Please let us know what we can do next time to make it a 5 star experience for you.

Hello Tuk. We take our customer feedback and experience very seriously. That being said, we are disappointed to here that you were not made aware of the limitations of the Hyundai warranty. Unfortunately we are unable to locate your name within our database. Is it possible that your vehicle was purchased using a different name? We would very much like to discuss this matter with you if you are so inclined. Please feel free to reach out to our General Manager, Richard Eccleston at 204-269-5555 to discuss further.

Hi Olayinka. Thank you so much for your 5 star review and kind words. It pleases us greatly to hear of your experience with us. We look forward to seeing you on your next visit.

Hello Mr. Kang. Thank you for taking the time to leave us this. We take our customer experience and feedback very seriously. That being said, it is unfortunate that your experience with us was not satisfactory. We appreciate you having made an appointment for your vehicle and understand that waiting in line can be inconvenient, but given the current COVID situation, we are having to limit the number of customers that can be inside our service drive thru at any one time. Unfortunately, we cannot control when customers arrive for their appointments and sometimes that results in having to wait a few minutes more than anticipated. After speaking with Debbie, your service advisor, my understanding is that multiple updates were provided to you via telephone as to the status of your repairs. During your call with our appointment coordinator, he stated a couple of time that you would need to make arrangements for a ride with a family member or friend, which you acknowledged on the call. Also, Debbie did offer you the option for a rental vehicle at our discounted rate which you declined. As for the price of our oil changes, they are on par, if not less, than local service centres here in the city. In your case, you had agreed to a Service 3, which is a more in-depth service which does include an oil change among a number of other services. We do have to charge for diagnostics to cover the technician's time, however, if during the inspection the repairs are deemed warrantable, typically your diagnostic charge will be waived. If you would like to discuss this further with our Service Manager, Damien Lavallee, in hopes of coming to a mutually agreeable resolution to this matter, please feel to contact him at 204-269-5555.

Hi Rick. Thank you for leaving us 4 stars! We greatly appreciate it. Please let us know what we can do next time to make it a 5 star experience for you. Have a great day.