Murray Hyundai

November 20, 2020

When I wait for the service, I can search the web through wifi, drink coffie what ever my taste. Especially Service Advisor, JESSICA is very kind and nice.

Written By: Lisa P

November 20, 2020

When I wait for the service, I can search the web through wifi, drink coffie what ever my taste. Especially Service Advisor, JESSICA is very kind and nice.

Written By: Lisa P

November 18, 2020

Jessica was fantastic. It was nice to have a cheerful greeting at an 8am appointment. She provided me with a list of items that I need to pay close attentions to. It's a bit pricy because I didn't know there was a promotion of maintenance package until I got home and the promotion popped up in my notification. I gave it a 4½ stars.

Written By: Ruey S

November 18, 2020

Great, timely service with courteous staff. This is my first time back after they switched all staff at the service bay. Booking the appointment on the phone was not easy- I got hanged up twice but the call-back feature served the purpose if you can get to that. I had my all-season tires switched for winter tires within a maintenance package. I used to have what was done for my car explained to me when I picked up the car but maybe due to COVID19, I had no idea what was done for my car this time. However, I did get a call to update me that my car was done and the reason for a deflating tire. It is also nice to get a list of items that I need to pay close attentions to and consider immediate actions for some. It's a bit pricy, as the environmental fee was not included in the quoted price but fair. I gave it a 4½ stars.

Written By: Ruey S

November 18, 2020

Written By: Daniel G

November 18, 2020

Written By: Daniel G

November 17, 2020

Very very friendly staff

Written By: K R

November 17, 2020

Very very friendly staff

Written By: K R

November 12, 2020

I will start by saying that like most dealerships, the sales experience was good. So good that we purchased a second car from them, and have recommended Murray and Hyundai to friends and family. Without even thinking about it I phoned a tow truck and sent it to Murray. It took numerous phone calls and voicemails to actually speak with someone, I believe it was my third attempt when I reached someone on the phone. It conveniently turns out that a phone call to me was "next on his to-do list". He took my information and the story of what happened to the car (died in traffic on the highway), and told me it would be a week before they can look at it. I am eligible for a rental, but they have to diagnose the issue first. So we're at least a week away from having something to drive provided by Hyundai. I didn't think to phone around as the whole thing kind of had me in shock. The following day I phoned the Hyundai dealer in my neighborhood who we don't have a relationship with, they said they could have it in the same day. I phoned Murray to speak with someone to see if anything opened up, and to give them an opportunity to retain our business. I left a message with the service manager, and it has yet to be returned (my call was finally returned near the end of the day, car was already towed to another dealer and his response was "Perfect"! Lol, okay?!). I went to the dealership and politely asked for my keys; without any hesitation they handed them over. No body asked if there was anything they could do to retain my business, or help our situation. I will be very hesitant to approach another dealer in the Murray group, and definitely steering clear of Hyundai's moving forward. It's too bad, because we like the car. But to have a motor fail under normal use at 87,000km when we have rigorously maintained the vehicle is really disappointing to say the least. Response to owner: I would like to first and foremost thank you for your response. I too take feedback and tone very seriously. It is true, while you are unable to comment on the service maintenance of our vehicle. It is also very apparent that if we did not maintain our vehicle properly and complete the necessary scheduled maintenance and complete recalls, the warranty claim would likely have been voided. Which, it is not. Most would also be able to surmise that the vehicle with all of its recalls completed (as the CSR did by searching the VIN) shows at the very least a basic level of aptitude in maintaining a vehicle. Though you may be one of the “busiest shops” in the Province, this does not equate to “the only” or “the best”. From my understanding, there is no contract in service/repair with a dealer when you purchase a vehicle, so it would be amiss to artfully call out not only a customer, but other reputable businesses/educated mechanics over their level of ability to competently complete their job. It also begs the question that to support your claims of "the busiest" would you not invest in your Customer Service Department further to ensure your reach and response is able to appropriately handle the level of volume that accompanies that prestige? I can understand that while you try to empathize with our inconvenience; which is the absolute cornerstone of customer service. You failed to notice the underlying accusatory tone in an effort to clear your “business” through validating volume as the reason for delay. Knowing this is a serious class action for Hyundai and an opportunity to have your customers return even after experiencing this issue; One would assume that getting your customer into another Hyundai product asap (knowing it is covered after the assessment and approval from Hyundai Canada) would and could turn that experience around as well as cultivate a lasting relationship ensuring the return of your customer. I stated that originally, we were merely hesitant about a future experience with Murray; this response solidified not only our decision, but our suggestions to friends and family going forward.

Written By: D F

November 12, 2020

I will start by saying that like most dealerships, the sales experience was good. So good that we purchased a second car from them, and have recommended Murray and Hyundai to friends and family. Without even thinking about it I phoned a tow truck and sent it to Murray. It took numerous phone calls and voicemails to actually speak with someone, I believe it was my third attempt when I reached someone on the phone. It conveniently turns out that a phone call to me was "next on his to-do list". He took my information and the story of what happened to the car (died in traffic on the highway), and told me it would be a week before they can look at it. I am eligible for a rental, but they have to diagnose the issue first. So we're at least a week away from having something to drive provided by Hyundai. I didn't think to phone around as the whole thing kind of had me in shock. The following day I phoned the Hyundai dealer in my neighborhood who we don't have a relationship with, they said they could have it in the same day. I phoned Murray to speak with someone to see if anything opened up, and to give them an opportunity to retain our business. I left a message with the service manager, and it has yet to be returned (my call was finally returned near the end of the day, car was already towed to another dealer and his response was "Perfect"! Lol, okay?!). I went to the dealership and politely asked for my keys; without any hesitation they handed them over. No body asked if there was anything they could do to retain my business, or help our situation. I will be very hesitant to approach another dealer in the Murray group, and definitely steering clear of Hyundai's moving forward. It's too bad, because we like the car. But to have a motor fail under normal use at 87,000km when we have rigorously maintained the vehicle is really disappointing to say the least. Response to owner: I would like to first and foremost thank you for your response. I too take feedback and tone very seriously. It is true, while you are unable to comment on the service maintenance of our vehicle. It is also very apparent that if we did not maintain our vehicle properly and complete the necessary scheduled maintenance and complete recalls, the warranty claim would likely have been voided. Which, it is not. Most would also be able to surmise that the vehicle with all of its recalls completed (as the CSR did by searching the VIN) shows at the very least a basic level of aptitude in maintaining a vehicle. Though you may be one of the “busiest shops” in the Province, this does not equate to “the only” or “the best”. From my understanding, there is no contract in service/repair with a dealer when you purchase a vehicle, so it would be amiss to artfully call out not only a customer, but other reputable businesses/educated mechanics over their level of ability to competently complete their job. It also begs the question that to support your claims of "the busiest" would you not invest in your Customer Service Department further to ensure your reach and response is able to appropriately handle the level of volume that accompanies that prestige? I can understand that while you try to empathize with our inconvenience; which is the absolute cornerstone of customer service. You failed to notice the underlying accusatory tone in an effort to clear your “business” through validating volume as the reason for delay. Knowing this is a serious class action for Hyundai and an opportunity to have your customers return even after experiencing this issue; One would assume that getting your customer into another Hyundai product asap (knowing it is covered after the assessment and approval from Hyundai Canada) would and could turn that experience around as well as cultivate a lasting relationship ensuring the return of your customer. I stated that originally, we were merely hesitant about a future experience with Murray; this response solidified not only our decision, but our suggestions to friends and family going forward.

Written By: D F