Murray Hyundai

Hello Tin. Thank you so much for leaving us 5 stars and your kind words! We will be sure to pass this on to Kenan. Congratulations on your dream car!

Hi Ernie. Thanks very much for taking the time to leave us your comments and for the four stars! Please feel free to let us know anytime what could have made it a 5 star experience for you. Take care!

Thanks very much for your comments and the 4 stars! If ever you are so inclined, we'd love to hear what could have made it a 5 star experience for you. Have a great day!

Hi Elizabeth. Thank you very much for taking the time to leave us your review and for the 5 stars! It pleases us greatly to hear of your experience and we will be sure to pass along your kind words to Craig. Congratulations on your purchase! We hope you enjoy every minute with it.

Hi Meysam. We appreciate the time it takes for our customers to leave us their feedback. We also take our customer feedback and experience very seriously. That being said, we were disappointed to hear of your experience and wanted to investigate the matter thoroughly with our staff prior to responding to you. Our understanding is that you had brought your vehicle in to have it inspected for a recall notice. When you brought it in we actually performed two inspections based on two current recalls applicable to your vehicle and completed the work for one of those. The second recall inspection determined that parts had to be ordered to complete the work. During our thorough inspection of your vehicle it was also determined that a number of additional maintenance items (common with vehicles with as high of kilometers as yours has) were also recommended to help ensure reliable drivability. These items were communicated to you and you declined these recommendations. We hope this helps demonstrate to you that we did far more than just “a walk around the car”. If you would like to discuss this matter with our Service Manager, Damien Lavallee, he would be more than happy to hear from you. He can be reached at 204-269-5555.

Hi David. Thank you for taking the time to leave us your comments and for the 5 stars! it pleases us greatly to hear of your experience with us. We look forward to seeing you on your next visit.

Hi Mohammad. Thank you for the 5 stars and for leaving us your comments. We will be sure to pass along your kind words to Al and Jocelyn.

Hi Gurjot. We appreciate the time it takes for our customers to leave us their feedback. We feel badly that your experience with us wasn't up to your expectations. We know that you had scheduled an appointment with your vehicle, but unfortunately showing up early for said appointment doesn't necessarily mean that we are able to get you in any earlier. We appreciate that you are a busy person, as are the majority of all of customers, but please know that if we could have have found a way to get you in any earlier, without negatively impacting other customers, we would have. That being said, it just wasn't possible that day. If you would like to discuss this matter with our Service Manager, Damien Lavallee, please give him a call at 204-269-5555.

Hi Scott. We appreciate you taking the time to leave your comment. Please know that we take our customer experience and feedback very seriously though. That being said, unfortunately your comment is a little vague. Would you mind sharing with us how your experience could have been improved?

Hi Gilles. We appreciate the time it takes for our customers to leave us their comments, so thank you. Please know that we do take our customer feedback and comments very seriously so it concerns us to hear of your experience. We took the time to interview all staff involved in order to get a better sense of the events leading up to your leaving us your comments. Apparently we had been working with you to help diagnose issues you were experiencing with your vehicle and had performed a number of services at no charge in order to help you out. These included complimentary Flight Recordings and Electrical Tests. Unfortunately, these did not allow the technician to pinpoint the issue and we recommended performing more in-depth diagnostics that unfortunately would need to incur charges. We understand that this was not an ideal situation and that you would have preferred not to have charges incurred. Our service advisor was doing her best to clearly communicate with you during your phone call. We advise our staff that they are not obligated to tolerate rudeness, abusive or aggressive behavior and she made the decision to abruptly end the telephone call. If you would like to discuss this matter in more detail with our Service Manager, Damien Lavallee, he would be more than happy to so. He can be reached at 204-269-5555.