Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1623 Reviews
597Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 18, 2020
Written By: Daniel G
Hi Daniel. We take our customer's experience very seriously. Was there anything in particular that lead to a three star experience with us during your most recent visit?
November 18, 2020
Written By: Daniel G
Hi Daniel. We take our customer's experience very seriously. Was there anything in particular that lead to a three star experience with us during your most recent visit?
November 17, 2020
Very very friendly staff
Written By: K R
Thank you for leaving us 5 stars! We really appreciate it.
November 17, 2020
Very very friendly staff
Written By: K R
Thank you for leaving us 5 stars! We really appreciate it.
November 12, 2020
I will start by saying that like most dealerships, the sales experience was good. So good that we purchased a second car from them, and have recommended Murray and Hyundai to friends and family. Without even thinking about it I phoned a tow truck and sent it to Murray. It took numerous phone calls and voicemails to actually speak with someone, I believe it was my third attempt when I reached someone on the phone. It conveniently turns out that a phone call to me was "next on his to-do list". He took my information and the story of what happened to the car (died in traffic on the highway), and told me it would be a week before they can look at it. I am eligible for a rental, but they have to diagnose the issue first. So we're at least a week away from having something to drive provided by Hyundai. I didn't think to phone around as the whole thing kind of had me in shock. The following day I phoned the Hyundai dealer in my neighborhood who we don't have a relationship with, they said they could have it in the same day. I phoned Murray to speak with someone to see if anything opened up, and to give them an opportunity to retain our business. I left a message with the service manager, and it has yet to be returned (my call was finally returned near the end of the day, car was already towed to another dealer and his response was "Perfect"! Lol, okay?!). I went to the dealership and politely asked for my keys; without any hesitation they handed them over. No body asked if there was anything they could do to retain my business, or help our situation. I will be very hesitant to approach another dealer in the Murray group, and definitely steering clear of Hyundai's moving forward. It's too bad, because we like the car. But to have a motor fail under normal use at 87,000km when we have rigorously maintained the vehicle is really disappointing to say the least. Response to owner: I would like to first and foremost thank you for your response. I too take feedback and tone very seriously. It is true, while you are unable to comment on the service maintenance of our vehicle. It is also very apparent that if we did not maintain our vehicle properly and complete the necessary scheduled maintenance and complete recalls, the warranty claim would likely have been voided. Which, it is not. Most would also be able to surmise that the vehicle with all of its recalls completed (as the CSR did by searching the VIN) shows at the very least a basic level of aptitude in maintaining a vehicle. Though you may be one of the “busiest shops” in the Province, this does not equate to “the only” or “the best”. From my understanding, there is no contract in service/repair with a dealer when you purchase a vehicle, so it would be amiss to artfully call out not only a customer, but other reputable businesses/educated mechanics over their level of ability to competently complete their job. It also begs the question that to support your claims of "the busiest" would you not invest in your Customer Service Department further to ensure your reach and response is able to appropriately handle the level of volume that accompanies that prestige? I can understand that while you try to empathize with our inconvenience; which is the absolute cornerstone of customer service. You failed to notice the underlying accusatory tone in an effort to clear your “business” through validating volume as the reason for delay. Knowing this is a serious class action for Hyundai and an opportunity to have your customers return even after experiencing this issue; One would assume that getting your customer into another Hyundai product asap (knowing it is covered after the assessment and approval from Hyundai Canada) would and could turn that experience around as well as cultivate a lasting relationship ensuring the return of your customer. I stated that originally, we were merely hesitant about a future experience with Murray; this response solidified not only our decision, but our suggestions to friends and family going forward.
Written By: D F
Hi Dwayne, We appreciate you taking the time to leave us your review. We take our customer feedback very seriously so it concerns us greatly to hear of your situation. We are disappointed to hear of the issue with your Sonata. Never is it a convenient time when machines decide to malfunction, especially when they have been “rigorously maintained” as you state in your letter. However, we cannot speak to the quality of the maintenance that has been performed on your Sonata since we have not had the opportunity to service your car in the last three years despite multiple service reminders. We can only assume that it has been serviced elsewhere during this time. While it is unfortunate that it took the amount of time it did to speak with one of our customer service representatives after you had your car towed to us, some days are busier than others for our call centre and when that happens people are asked to leave a voicemail and their call will be returned in the order in which it was received. In your particular situation, we can only imagine the sense of urgency you were feeling to have this issue addressed, and we’re confident we would have felt the same way if we were you. With regards to the length of time you were told it would take for us to get your Sonata into the shop, we are one of the busiest shops in the province and because of this we weren’t able to guarantee that we could look at it until October 5th. However, we did mention that we would try to get it in sooner if the opportunity presented itself. When our Service Manager returned your call and spoke with you (after you had chosen to tow your car to another dealership), he wasn’t being dismissive of your business, he was merely pleased that you were able to find a dealership that could accommodate you so quickly. We wish you all the best with your Sonata and hope that you are back on the road very soon.
November 12, 2020
I will start by saying that like most dealerships, the sales experience was good. So good that we purchased a second car from them, and have recommended Murray and Hyundai to friends and family. Without even thinking about it I phoned a tow truck and sent it to Murray. It took numerous phone calls and voicemails to actually speak with someone, I believe it was my third attempt when I reached someone on the phone. It conveniently turns out that a phone call to me was "next on his to-do list". He took my information and the story of what happened to the car (died in traffic on the highway), and told me it would be a week before they can look at it. I am eligible for a rental, but they have to diagnose the issue first. So we're at least a week away from having something to drive provided by Hyundai. I didn't think to phone around as the whole thing kind of had me in shock. The following day I phoned the Hyundai dealer in my neighborhood who we don't have a relationship with, they said they could have it in the same day. I phoned Murray to speak with someone to see if anything opened up, and to give them an opportunity to retain our business. I left a message with the service manager, and it has yet to be returned (my call was finally returned near the end of the day, car was already towed to another dealer and his response was "Perfect"! Lol, okay?!). I went to the dealership and politely asked for my keys; without any hesitation they handed them over. No body asked if there was anything they could do to retain my business, or help our situation. I will be very hesitant to approach another dealer in the Murray group, and definitely steering clear of Hyundai's moving forward. It's too bad, because we like the car. But to have a motor fail under normal use at 87,000km when we have rigorously maintained the vehicle is really disappointing to say the least. Response to owner: I would like to first and foremost thank you for your response. I too take feedback and tone very seriously. It is true, while you are unable to comment on the service maintenance of our vehicle. It is also very apparent that if we did not maintain our vehicle properly and complete the necessary scheduled maintenance and complete recalls, the warranty claim would likely have been voided. Which, it is not. Most would also be able to surmise that the vehicle with all of its recalls completed (as the CSR did by searching the VIN) shows at the very least a basic level of aptitude in maintaining a vehicle. Though you may be one of the “busiest shops” in the Province, this does not equate to “the only” or “the best”. From my understanding, there is no contract in service/repair with a dealer when you purchase a vehicle, so it would be amiss to artfully call out not only a customer, but other reputable businesses/educated mechanics over their level of ability to competently complete their job. It also begs the question that to support your claims of "the busiest" would you not invest in your Customer Service Department further to ensure your reach and response is able to appropriately handle the level of volume that accompanies that prestige? I can understand that while you try to empathize with our inconvenience; which is the absolute cornerstone of customer service. You failed to notice the underlying accusatory tone in an effort to clear your “business” through validating volume as the reason for delay. Knowing this is a serious class action for Hyundai and an opportunity to have your customers return even after experiencing this issue; One would assume that getting your customer into another Hyundai product asap (knowing it is covered after the assessment and approval from Hyundai Canada) would and could turn that experience around as well as cultivate a lasting relationship ensuring the return of your customer. I stated that originally, we were merely hesitant about a future experience with Murray; this response solidified not only our decision, but our suggestions to friends and family going forward.
Written By: D F
Hi Dwayne, We appreciate you taking the time to leave us your review. We take our customer feedback very seriously so it concerns us greatly to hear of your situation. We are disappointed to hear of the issue with your Sonata. Never is it a convenient time when machines decide to malfunction, especially when they have been “rigorously maintained” as you state in your letter. However, we cannot speak to the quality of the maintenance that has been performed on your Sonata since we have not had the opportunity to service your car in the last three years despite multiple service reminders. We can only assume that it has been serviced elsewhere during this time. While it is unfortunate that it took the amount of time it did to speak with one of our customer service representatives after you had your car towed to us, some days are busier than others for our call centre and when that happens people are asked to leave a voicemail and their call will be returned in the order in which it was received. In your particular situation, we can only imagine the sense of urgency you were feeling to have this issue addressed, and we’re confident we would have felt the same way if we were you. With regards to the length of time you were told it would take for us to get your Sonata into the shop, we are one of the busiest shops in the province and because of this we weren’t able to guarantee that we could look at it until October 5th. However, we did mention that we would try to get it in sooner if the opportunity presented itself. When our Service Manager returned your call and spoke with you (after you had chosen to tow your car to another dealership), he wasn’t being dismissive of your business, he was merely pleased that you were able to find a dealership that could accommodate you so quickly. We wish you all the best with your Sonata and hope that you are back on the road very soon.
November 10, 2020
I am happy very good service 8
Written By: Sam G
Hi Sam. Thank you very much for taking the time to leave us your review. It pleases us to hear of your experience with us. If ever you are so inclined, we would love to hear what could have made it a 5 star experience for you. Have a good day. Drive safe.
November 09, 2020
Murray Hyundai saves the day! Bought weather tech mats online as a gift but they decided not to tell me they were out of stock till the week of the birthday. Thankfully, Murray Hyundai had in stock. I was surprised by how helpful and courteous the staff was for a young first time customer making a small purchase. Thanks!
Written By: Brandon M
Hi Brandon. Thanks for leaving us your feedback and for the 5 stars! We're super happy that we could help you out like that. Enjoy your new mats! From looking at the weather forecast, it looks like you got them just in time. Have a great day!
November 09, 2020
Murray Hyundai saves the day! Bought weather tech mats online as a gift but they decided not to tell me they were out of stock till the week of the birthday. Thankfully, Murray Hyundai had in stock. I was surprised by how helpful and courteous the staff was for a young first time customer making a small purchase. Thanks!
Written By: Brandon M
Hi Brandon. Thanks for leaving us your feedback and for the 5 stars! We're super happy that we could help you out like that. Enjoy your new mats! From looking at the weather forecast, it looks like you got them just in time. Have a great day!
November 04, 2020
Jessica Jorgenson went to great lengths to try and figure out the signal light issue I was having with my Hyundai it was greatly appreciated Luke DeCorby
Written By: Luke D
Hi Luke. Thank you very much for taking the time to leave us your review. We will be sure to pass along your kind words to Jessica. Have a great day!
