Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1558 Reviews
596Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
September 09, 2020
Despite Covid, the service department was able to fit me in for a "while you wait" flat tire repair. Much appreciated!
Written By: Brent P
Hi Brent. Thanks for the 5 stars!! What a great way to start off the weekend!
September 08, 2020
Dropped my car for an appointment for oil change last week and after waiting for 3 hours, I go to find out that the oil has not been changed yet and the technician left for 1 hour lunch so it will be at least 1 more hour. No one else to cover apparently. No one knows anything as to the progression of work or estimated completion time. Like deer in the headlights. Clearly this dealership doesn't appreciate your time especially now that they don't offer shuttle service (but they will pick you up/drop you off if you are buying a car). You need to have additional service staff to cover during lunch hour. Basic customer service. Also the staff at the service bay area where you drop off the vehicle, need to put a little bit of smile on their face and not argue like you owe them the privilege of dealing with them. Next time I am buying a car, I am heading straight to the service area and start from there.
Written By: tuksakat1 t
We are disappointed to hear you feel this way about your experience with us. Did you have an appointment scheduled or did you drop in for an oil service? Unfortunately, when customer's have scheduled appointments, that can sometimes delay those customers that are "dropping in" for an oil service. We do not at this time offer shuttle service due to COVID19 to comply with Government mandated social distancing rules and to ensure the safety of our staff and our customers. Most people who are concerned about the health and well-being of themselves and others appreciate that. As for picking up and dropping off customers who purchase new vehicles, that is not a standard policy of ours, but can be accommodated from time to time at the discretion of Sales staff and Management on a case by case basis depending on certain circumstances. If you would like to discuss this matter further, please feel free to contact our Service Manager, Damien Lavallee, at 204-269-5555.
I left with a very positive feeling.
September 04, 2020
I had a complimentary coupon from the dealership where my Kona was purchased and your service department without any delay honoured it! The oil change was promptly completed and ready to go with a car wash inside and out. Thank you!
Written By: ARTHUR
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September 02, 2020
I'm usually always satisfied about the care and service that I receive from Murray Hyundai. I've been a customer since 2012, and since then my son purchased a vehicle as has my sister.
Written By: Denis T
Hi Denis. Thanks very much for leaving us your review. We really do appreciate hearing your feedback and it pleases us that you had a positive experience with us. All the best!
September 02, 2020
I'm usually always satisfied about the care and service that I receive from Murray Hyundai. I've been a customer since 2012, and since then my son purchased a vehicle as has my sister.
Written By: Denis T
Hi Denis. Thanks very much for leaving us your review. We really do appreciate hearing your feedback and it pleases us that you had a positive experience with us. All the best!
I was disappointed in both the dealership and the warranty company.
September 01, 2020
After double checking the heater/air conditioner fan for a ticking noise (initially I was told there were leaves and debris built up that they cleaned out and charged me a diagnostic fee for), they later identified an issue that they submitted to the warranty company and it was confirmed to be covered. I didn't like that they didn't automatically refund me the diagnostic charge, which would have also been covered under the warranty. I had to ask for it a few times, finally leaving a message on the service manager's voicemail. I also didn't like that the warranty company said they would cover the cost of the repair, but I had to wait till the ticking noise was happening on all levels of the fan. If the problem was identified, and the warranty says it is covered, it doesn't make sense to me to "wait till it's worse". I am guessing the reason the dealership didn't automatically refund me the diagnostic charge was because the warranty company did not want to pay for the repair at that time. But bringing the car in a second time to do the repair would not require a diagnostic service, as the problem would have already been identified. Which means I would have paid that charge on the previous visit but not been reimbursed. In future, I will just take my vehicle to somewhere closer to me, rather than go out of my way to take it back to the dealership (15 km each way) just to save $50 on the warranty deductible. They don't have shuttle service anyway due to COVID, so I would be forced to rent a vehicle. Even them paying $10 towards the rental, doesn't fully cover the cost of it, plus the gas I have to pay for the rental vehicle.
Written By: CONNIE
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September 01, 2020
Written By: Peter B
Thank you very much Peter!
September 01, 2020
Written By: Paul K
Wow! Five stars! Thanks Paul!
September 01, 2020
Written By: Paul K
Wow! Five stars! Thanks Paul!
August 31, 2020
Always excellent service!
Written By: Sigal E
Hi Sigal. It pleases us to hear you enjoyed your service with us. Thank you very much for taking the time to leave us your review. 5 stars really make our day! Take care and drive safe.
