Performance KIA
545 13th Ave , Thunder Bay, ON, P7B7B4
Member since July 14, 2014
545 13th Ave Thunder Bay ON P7B7B4Overall Score
Performance KIA917 Reviews
653Review Ratings Breakdown
Consumer Reviews
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happy with service
September 29, 2014
took a few weeks to get an appt (shop very busy) but otherwise, no issues. thank you
Written By: Nathalie
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quick and concise
September 25, 2014
I was picking up my Sorento after servicing. He did what he had to. no B S
Written By: Albert
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Very helpfull and courteous. .
September 22, 2014
Alyssa and Christine were awesome to deal with, with the purchasing of our new car. They were informative, kind and professional. Our experience in buying a new car at Performance Kia was unbelievable and will definitely recommend our friends when they are thinking of buying a new or used vehicle.
Written By: Terrance
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Dave and Rosalie Douglas
September 21, 2014
From the moment we entered the showroom we were welcomed, and given the greatest service. We were shown many models of cars by our salesman, and give so much good information on each one of them. We were given lots of time to make decisions-no sales pressure was put on us. We also were given a decent trade in value on our previous car which was not a Kia.
Written By: Dave
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Awesome!!
September 13, 2014
My experience was awesome!! Everyone was super kind and a pleasure to deal with!!
Written By: Dawna
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Had a great experience
September 09, 2014
Alyssa was amazing! She took excellent care of me and went above and beyond. She is the reason I decided to come back to Kia for my new car purchase.
Written By: Karen
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Buying a car is very complex and detailed; your staff handled the process in a very relaxed and reassuring manner to make our pu
September 07, 2014
Sales & Finance - Sensitive to our needs and worked with us as a team. For example, if they didn't have an answered immediately the staff would get back to us with the information as promised in a timely manner.
Written By: Clareann
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General Manager
September 04, 2014
I wasn't sure if I wanted to drive a Kia however I was more than pleasantly surprised when I test drove the 2015 Sorrento. It was very comfortable, no blind spots and the most impressive thing was all of the options that the Sorrento had to offer. Safety features with the mirror indicators notifying you of someone in your blind spot. Heated seats front and back, heated steering wheel. The double sun roof is amazing. Even the little things like the pull up screens on the back windows so the sun doesn't bother my granddaughters. The cargo space is great and the feature that it has, to lift up in the cargo area, for even more added space is quite convenient. There is plenty of room in the back seat area as well so you are not cramped if travelling in the back. The automatic trunk open/ closure is a very convenient option as well. So far my experience with Kia has been wonderful, and I look forward to many years of Superior Customer Care from the local dealer.
Written By: Roberta
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A Soulful Experience
September 04, 2014
I had been wanting to purchase a Soul for a year and was waiting till I had all my ducks in a row. Finally the time was right, I had done all my research and talked to others involved in the Kia family. Alyssa and Rhonda really made the experience wonderful. Alyssa's knowledge of the Soul was great as she tailored her approach to fill in the facts around what I had learned online. Rhonda in the service dept was great too in that she explained all the customizing we could to make it all mine and reiterated the awesome warranty package the Alyssa expressed. I felt taken care of and the service was personalized. I made the decision to buy on Wednesday and they had arranged for me to have the car on Thursday. This car really was my Soul Mate. Thanks for an awesome experience!
Written By: Georgia
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When it came to warranty work, very supportive.
September 04, 2014
My windshield cracked when I engaged the windshield defrost. I called it in to roadside assistance and they referred me to the dealership. I called and spoke to someone in service and they booked me in when I could come to Thunder Bay. I walked in and no questions asked, the windshield replacement was there as it was ordered when I called. The service was prompt and courteous. The courtesy driver has a great personality and great customer service skills. After 2 visits for work done on my car (first oil change, and then this warranty work) I still have not received my KIA REWARDS CARD. I am hoping that these 2 services be considered when my card comes in.
Written By: Linda
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