Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus685 Reviews
53Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 13, 2019
Written By: N T
Hello, Thank you so much for the 5-star rating. I'm glad you had a pleasant experience at Tony Graham Lexus. Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com
July 04, 2019
Written By: Scott
Hi Scott, Thank you for your review. If there is anything we can do to improve our services, please do let me know. Have a great day. Neil Donnelly Sales Manager P-613-225-2223 ndonnelly@tonygraham.com
July 04, 2019
Written By: Scott
Hi Scott, Thank you for your review. If there is anything we can do to improve our services, please do let me know. Have a great day. Neil Donnelly Sales Manager P-613-225-2223 ndonnelly@tonygraham.com
June 26, 2019
Very disappointed with my car and the service department. Make sure you check your bill closely before you leave. Also, if you're close to your warranty make sure you get your car in just before it is up, if you are just slightly over they won't help you. Won't be taking my car there anymore.
Written By: NPS A
Hello, I am disappointed to read this review after your service appointment. We do pride ourselves not only in excellent service, but also in our honesty, fairness and ethics. In this particular case, as discussed, the moon roof sunshade was out of the track and that is why it wasn't moving. Lexus is very helpful when it comes to warranty but unfortunately warranties do end. In this case the vehicle in question is outside of warranty. We asked you to authorize $69 plus taxes to inspect the issue; which you authorized. We inspected, disassembled and reinstalled the sun shade back into its track; it now works perfectly. The final charge for this was $69 plus taxes. Being a business man yourself, I'm confident that you understand. Thank you again for servicing with Tony Graham Lexus. Kind Regards. Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
June 26, 2019
Very disappointed with my car and the service department. Make sure you check your bill closely before you leave. Also, if you're close to your warranty make sure you get your car in just before it is up, if you are just slightly over they won't help you. Won't be taking my car there anymore.
Written By: NPS A
Hello, I am disappointed to read this review after your service appointment. We do pride ourselves not only in excellent service, but also in our honesty, fairness and ethics. In this particular case, as discussed, the moon roof sunshade was out of the track and that is why it wasn't moving. Lexus is very helpful when it comes to warranty but unfortunately warranties do end. In this case the vehicle in question is outside of warranty. We asked you to authorize $69 plus taxes to inspect the issue; which you authorized. We inspected, disassembled and reinstalled the sun shade back into its track; it now works perfectly. The final charge for this was $69 plus taxes. Being a business man yourself, I'm confident that you understand. Thank you again for servicing with Tony Graham Lexus. Kind Regards. Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
June 19, 2019
Just visiting Lexus today. Very impressive by Travis who is really helpful and friendly. Although I just went to browse and got some information, he answers all my questions patiently and clearly.
Written By: cher m
Hi Cher, Thank you for taking your time to write us a review. I'm glad my team was able to answer your questions. Hope to see you again when you decide to purchase. Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com
June 19, 2019
Just visiting Lexus today. Very impressive by Travis who is really helpful and friendly. Although I just went to browse and got some information, he answers all my questions patiently and clearly.
Written By: cher m
Hi Cher, Thank you for taking your time to write us a review. I'm glad my team was able to answer your questions. Hope to see you again when you decide to purchase. Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com
June 13, 2019
Written By: steve w
Hi Steve, We are unable to find you on our file and I would like to contact you. Please give me a call on 613-225-2223 or ndonnelly@tonygraham.com when you can. Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com
May 31, 2019
I decided to buy a new car, but a male Asian dealer (Thanh Trinh) had a horrible attitude. I said I am interested in IS 300, and he began to negotiate the price with me. When I said could you show me the car first, He said why should I show you the car if you don't agree with the price that I give u. You not only lose one potential customer but also the company's reputation. I will suggest to my friends to avoid this place.
Written By: seeu s
Hello Seeu, We are sorry you had a bad experience here at Tony Graham Lexus and we are shock and confuse that Thanh would act this way as we know how respectful he is will all guest. If you still would like to discuss this, or if there is anything I can do, please reach out to me at any time at my extension or email. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
May 31, 2019
I was decided to buy a car for myself at Lexus this place, but there is a male Asian dealer has a horrible attitude. When I said, I am interested in a car, and he starts to negotiate the price with me. I said could you show me the car first. He was like you don’t like the price that I give you why should I show you the car??? You don’t lose A potential customer. You lose your company's reputation. I will suggest my friends not go to this place.
Written By: nadiyishuai的脑残粉 s
Hi Alex, Thank you for your feedback. I am disappointed to read about your experience at our dealership and I would like to speak with you. When you have a chance, please connect with me on ndonnelly@tonygraham.com or 613-225-2223. Neil Donnelly Vice President Tony Graham Lexus
