Bytek Automobiles Inc. VW
1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z7Overall Score
Bytek Automobiles Inc. VW1322 Reviews
276Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 20, 2019
Dropped by today to have a Check Engine Light diagnosed on my car. Kelly was my Service Advisor & Tony was the tech. Exemplary work from both of them, kept me informed, were honest & upfront with me. Recommend this Service Department & whole Dealership to everyone!
Written By: Kian S
I'm glad that we were able to assist you, Kian!
December 20, 2019
Dropped by today to have a Check Engine Light diagnosed on my car. Kelly was my Service Advisor & Tony was the tech. Exemplary work from both of them, kept me informed, were honest & upfront with me. Recommend this Service Department & whole Dealership to everyone!
Written By: Kian S
I'm glad that we were able to assist you, Kian!
December 18, 2019
Helpful and prompt; their on-site booking system is the pits though, sends out cheery reminder and appointment confirmation but loses the actual reservation!
Written By: James E
THanks for your feedback, James. The booking system is new, and a work in progress! Thanks for your understanding!
December 18, 2019
Helpful and prompt; their on-site booking system is the pits though, sends out cheery reminder and appointment confirmation but loses the actual reservation!
Written By: James E
THanks for your feedback, James. The booking system is new, and a work in progress! Thanks for your understanding!
December 15, 2019
Can’t speak of the sales department but service and parts have been really good for me. Been visiting these guys years. Body Shop has a good reputation. They have a level 2 and a DC fast charger as well! Works with Charpoint
Written By: Mathieu B
THanks for your review, Mathieu!
December 15, 2019
Written By: Alexandre B
Love all those stars!
December 15, 2019
Written By: Alexandre B
Love all those stars!
December 09, 2019
Written By: Yasser O
Thanks for your review, Yasser.
December 09, 2019
Written By: Yasser O
Thanks for your review, Yasser.
December 08, 2019
ULTRA Incompetence. I tried to book a service appointment by phone, but was directed to voicemail. I left a message, but no one called me back. AFTER FOUR DAYS, I tried again and was this time prompted to book service online, which I did, leaving e-mail, phone number, VIN, description of problem, etc. I received two confirmation e-mails, to the e-mail address I'd given. The e-mails showed all of my contact information, including my phone number. When I showed up for my service appointment, I was told by the advisor that "they" had been trying to reach me to tell me that because it was a Saturday, my particular problem could not be diagnosed: there was only one mechanic on duty for that kind of work. When I pointed out that they had not tried to reach me, the advisor said they did not have my contact information. I showed him the e-mail confirmation they had sent. He replied that they did not have access to the information in that e-mail !!!!! And then, instead of acknowledging that this was a major screw-up on their part and addressing my needs, he said, "you can leave the car if you want to and we MIGHT be able to look at it." My experience with VW dealer service has generally been very, very poor, but until this point, I thought Bytek was exempt from this. I would urge all VW owners to use an independent mechanic for anything except warranty work. I can highly recommend European Motorworks, 888 Boyd St., Ottawa. P.S. Hilarious!!!! I've just received an e-mail from Bytek to say that I missed my appointment.
Written By: Steven W
Hi Steven- thank you for your review, and , above all, our apologies for the lack of communication regarding your service visit. We have recently introduced an online booking system, and there are some technical glitzes between our old and new booking systems. We have tasked an employee to resolve all issues arising from online booking, and trust that these issues will be resolved shortly. Please feel free to contact Louis, our service manager, directly with any additional feedback you have. Again, our apologies, and please let us know if we can do anything to make this situation right!
