Bytek Automobiles Inc. VW
1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z7Overall Score
Bytek Automobiles Inc. VW1322 Reviews
276Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 08, 2019
ULTRA Incompetence. I tried to book a service appointment by phone, but was directed to voicemail. I left a message, but no one called me back. AFTER FOUR DAYS, I tried again and was this time prompted to book service online, which I did, leaving e-mail, phone number, VIN, description of problem, etc. I received two confirmation e-mails, to the e-mail address I'd given. The e-mails showed all of my contact information, including my phone number. When I showed up for my service appointment, I was told by the advisor that "they" had been trying to reach me to tell me that because it was a Saturday, my particular problem could not be diagnosed: there was only one mechanic on duty for that kind of work. When I pointed out that they had not tried to reach me, the advisor said they did not have my contact information. I showed him the e-mail confirmation they had sent. He replied that they did not have access to the information in that e-mail !!!!! And then, instead of acknowledging that this was a major screw-up on their part and addressing my needs, he said, "you can leave the car if you want to and we MIGHT be able to look at it." My experience with VW dealer service has generally been very, very poor, but until this point, I thought Bytek was exempt from this. I would urge all VW owners to use an independent mechanic for anything except warranty work. I can highly recommend European Motorworks, 888 Boyd St., Ottawa. P.S. Hilarious!!!! I've just received an e-mail from Bytek to say that I missed my appointment.
Written By: Steven W
Hi Steven- thank you for your review, and , above all, our apologies for the lack of communication regarding your service visit. We have recently introduced an online booking system, and there are some technical glitzes between our old and new booking systems. We have tasked an employee to resolve all issues arising from online booking, and trust that these issues will be resolved shortly. Please feel free to contact Louis, our service manager, directly with any additional feedback you have. Again, our apologies, and please let us know if we can do anything to make this situation right!
December 03, 2019
Had a great experience at Bytek, everyone was friendly and professional, they always checked in by email and made my transition to my new vehicle simple and easy. Even helped me try and find a bow for the car at Party City so I could surprise my wife. Thank you! VW is too notch.
Written By: Helder A
Enjoy your new VW, Helder- and thanks again!
December 02, 2019
This is my second time buying a car at Bytek. Before signing the contract, I compared several other stores. Bytek is actually offering the best price and great service. Tim Gobuyan is one of the best Sales man. He offered my great help and service. Thanks for their kindly suggestions and help! I like doing car service at Bytek as well ! Thanks!
Written By: peng j
THanks for your feedback, Peng! We're so glad that you decided that Bytek offered you the best of everything!
December 02, 2019
This is my second time buying a car at Bytek. Before signing the contract, I compared several other stores. Bytek is actually offering the best price and great service. Tim Gobuyan is one of the best Sales man. He offered my great help and service. Thanks for their kindly suggestions and help! I like doing car service at Bytek as well ! Thanks!
Written By: peng j
THanks for your feedback, Peng! We're so glad that you decided that Bytek offered you the best of everything!
December 01, 2019
Awesome service. The best car buying experience of my life!
Written By: Barrett B
Thanks for the 5 star review, Barrett!
December 01, 2019
Awesome service. The best car buying experience of my life!
Written By: Barrett B
Thanks for the 5 star review, Barrett!
November 29, 2019
Written By: William W
Thanks for all those stars, WIlliam! Hope to see you around the dealership soon!
November 29, 2019
Written By: William W
Thanks for all those stars, WIlliam! Hope to see you around the dealership soon!
November 29, 2019
Very good experience with this dealership and strongly recommended!
Written By: iman z
Thank you, Iman!
November 29, 2019
Very good experience with this dealership and strongly recommended!
Written By: iman z
Thank you, Iman!
