Bytek Automobiles Inc. VW
1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z7Overall Score
Bytek Automobiles Inc. VW1356 Reviews
276Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
August 30, 2019
Written By: John C
Thanks for the 5 stars, John!
August 26, 2019
Written By: Uriel I
Thank you, Uriel!
August 26, 2019
Written By: Uriel I
Thank you, Uriel!
August 22, 2019
Written By: Ahmed A
How can we earn 5 stars on your next visit, Ahmed?
August 22, 2019
Written By: Ahmed A
How can we earn 5 stars on your next visit, Ahmed?
August 16, 2019
I have personally have a very disheartening experience with Bytek's Service Department Manager. I drive a 2019 VW Jetta who has had some issues with rattling of different parts inside of the car (only 1 was confirmed the 1st time I serviced the car). The rattling was fixed, however within a few days the part broke down due to poor service quality. I decided to wait until the next service (30k) to have the rattling issue, plus the other ones, that have become far more pronouced. However to my surprise, I was told by the Service Manger that my car is out of warranty and I would have to pay for the fixes. I decided to contact the dealership that I bought the car (in Montreal) and they said that my car is still under warranty and I can take it to MTL to have it fixed. Being too far, I took it to another dealeship who has fixed all of the issues and gave me a free car wash. I have filed a formal complaint with VW Canada and have informed the Service Manager about my experience. He apologized and informed me that some of their staff is new to the brand and the dealer.
Written By: Alexandru P
Hi Alexandru, and thanks for your reply. We are sorry that we were not able to resolve the rattling issue with your Jetta under warranty. There were some process issues as far as claiming a rattle with VW, which we have now resolved. We do have some new staff in our service department. I'm glad that you were able to discuss your concerns with our service manager directly, and hope to see you for your service needs in the future!
August 16, 2019
I have personally have a very disheartening experience with Bytek's Service Department Manager. I drive a 2019 VW Jetta who has had some issues with rattling of different parts inside of the car (only 1 was confirmed the 1st time I serviced the car). The rattling was fixed, however within a few days the part broke down due to poor service quality. I decided to wait until the next service (30k) to have the rattling issue, plus the other ones, that have become far more pronouced. However to my surprise, I was told by the Service Manger that my car is out of warranty and I would have to pay for the fixes. I decided to contact the dealership that I bought the car (in Montreal) and they said that my car is still under warranty and I can take it to MTL to have it fixed. Being too far, I took it to another dealeship who has fixed all of the issues and gave me a free car wash. I have filed a formal complaint with VW Canada and have informed the Service Manager about my experience. He apologized and informed me that some of their staff is new to the brand and the dealer.
Written By: Alexandru P
Hi Alexandru, and thanks for your reply. We are sorry that we were not able to resolve the rattling issue with your Jetta under warranty. There were some process issues as far as claiming a rattle with VW, which we have now resolved. We do have some new staff in our service department. I'm glad that you were able to discuss your concerns with our service manager directly, and hope to see you for your service needs in the future!
August 07, 2019
I went into their showroom and not one person working acknowledged me or my parents presence. We even ask for help, and the lady at the front went to the back and didn't come back for 15 minutes. The fact that I didn't get served at all made me walk out because if that was how I was treated before my purchase of a new car, what would it be like when trying to get serviced?!
Written By: Victoria W
Hi Victoria, we are so sorry that there was no one to assist you when you came into our showroom. Please feel free to contact me directly (Andrew) to discuss this situation at 613-220-2939. We certainly want to make this situation right, and hope that you can give us a second chance!
August 07, 2019
I went into their showroom and not one person working acknowledged me or my parents presence. We even ask for help, and the lady at the front went to the back and didn't come back for 15 minutes. The fact that I didn't get served at all made me walk out because if that was how I was treated before my purchase of a new car, what would it be like when trying to get serviced?!
Written By: Victoria W
Hi Victoria, we are so sorry that there was no one to assist you when you came into our showroom. Please feel free to contact me directly (Andrew) to discuss this situation at 613-220-2939. We certainly want to make this situation right, and hope that you can give us a second chance!
August 05, 2019
Super good service, friendly staff. I went just to get some parts for my VW golf. They had some and ordered other on. Quick service and cheap prices too!
Written By: Corey K
Thanks, Corey!
