Brantford Honda
378 King George Rd , Brantford, ON, N3T5L8
Member since March 28, 2014
378 King George Rd Brantford ON N3T5L8Overall Score
Brantford Honda2382 Reviews
1293Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 10, 2019
Normally get my car serviced at another Honda dealership where the service is top notch. Thought I'd try this location and came in for a winter tire swap. The waiting areas are really nice. Service advisor comes to show me some alignment report saying my alignment was off and they could fix it for a little extra $$$ meanwhile my car's alignment was fine, car was recently serviced. Tell them to forget it and just swap the tires which is what I came in for. They do it and then tell me they fixed the alignment for free anyways. 🤔 I really hate when you go to a place for something simple like an oil change or tire swap and they try and nickle and dime you out of a few more bucks over some phony repair they 'found'. This isn't how you earn new customers. Additionally, unlike the other Honda dealership I normally visit there was no follow up customer satisfaction survey sent to me by Honda Canada or this Dealership. If you aren't asking your customers about their experiences how can you expect to improve?
Written By: Mike
Hi Mike, Thank you for taking the time to write to us with your concerns. Your feedback is extremely important to us. I understand that there has been a little confusion in regards to the alignment. When a vehicle is inspected for an alignment it is placed on a specialized hoist and measuring equipment is attached to the vehicle. A print out is provided to show the current vehicle measurements. I am curious if that was performed previously? I believe the alignment was done free of charge in order to not tie up our piece of equipment. I am also concerned that you did not receive our automatic follow up message. Again we would like to apologize for the less than perfect service our customers deserve and would be happy to discuss and make it right. Please email me at sjeles@brantfordhonda.com, I look forward to talking to you soon. Warmest regards, Steve
December 09, 2019
Written By: Marcus W
Thank you for taking the time to leave us a 5 star review, we appreciate your support!
December 09, 2019
Written By: Marcus W
Thank you for taking the time to leave us a 5 star review, we appreciate your support!
December 07, 2019
Written By: Sierra A
Thank you for taking the time to leave us a 5 star review. We appreciate your support!
December 07, 2019
Written By: Sierra A
Thank you for taking the time to leave us a 5 star review. We appreciate your support!
December 06, 2019
Car services are always expensive but branford honda is trying very hard to make it less painful. They wash your car after services at no charges. You feel that you got your new car back.
Written By: Emmanuel D
Hi Emmanuel, We try our best to ensure all our customers leave knowing they were provided with the most care! Thank you for your support!
December 05, 2019
Bruuuuhhh it's a Honda joint talk about automotive candy yessir.
Written By: Aldwyn S
Automotive candy for sure! Thanks for the support!
December 05, 2019
Bruuuuhhh it's a Honda joint talk about automotive candy yessir.
Written By: Aldwyn S
Automotive candy for sure! Thanks for the support!
Snow Tire Installation & Oil Change
December 01, 2019
Great Service. The waiting area is comfortable and Sales staff make a point of stopping and speaking with you.
Written By: Fiona
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Awesome, papa was super helpful. Couldn’t ask for better service.
November 30, 2019
Brantford Honda was very accommodating, very fair and helpful. Great company to do business with and look forward to working with them in the future.
Written By: Bronson
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